Nordic Knots Reviews 452

Excellent, high quality rug priced well.

Love the rug. Nice quality, has not been shedding.

Shipping took a while but it is a large semi-handmade wool rug. To be expected.

Really pretty rug and colour, but the quality in my opinion is very bad compared to the price. I’ve had it for a few months and it still needs to be vacuumed every day because it sheds and there’s so many loose threads sticking out from it.

Problem with shipping adress, no help from the company. Worst customer experience, ended with no rug after a couple of weeks. Would never buy from this again

We are were happy that we bought it, it”s wonderful.

Arrived on time exactly what it promised so all good

Your communication and customer support is worthless.

Beautiful rug. Highly recommend even if it's expensive

Amazing customer service and a beautiful high quality rug.

I bough the rug for my kitchen and it looks simply beautiful.
The quality is high, and the decorative pattern is original and perfect, like a frame around my kitchen table.

Very fragile and finicky, for the price, not only should these be quality, but they should be durable. Not worth the risk.

great product for reasonable prices, reliable and good design

Excellent quality rugs. Great pricing for the level of quality. The designs are bar none and customer service is excellent as well. I think we are on our 4th rug from Nordic Knots, and couldn't love them more!!!

We ordered black out curtains, (The shade-sand) and we checked with their customer support before ordering to make sure all the details are correct. We wanted to make sure to order the right hooks, and we wanted a minimal pleated look, and mentioned we wanted single pleats. The customer service agent recommended single hooks, and on the product page, it looks beautifully single pleated. However what we received is a piece of plain fabric, and with single hooks, there is no pleated look, but it just looks plain. It looks extremely ugly, also the second layer of the curtain is not stitched, so it makes it very bulks and hard to open/close. When I checked the result with customer service again, they said it's 'exactly how it's supposed to look' and they advised me not to close the curtains to have a pleated look. It's a €1,5K joke! Their curtain prices are one of the highest in the market, yet they deliver a very poor quality product, with a terrible customer service. We're very disappointed, but at least we know we're not ordering anything else from Nordic Knots ever again.

I ordered the braid rug in cream. After rolling it out, I immediately noticed the smell. After a few minutes,
the odor filled up my apartment. I emailed Nordic Knots and the solution they offered was:

“New wool rugs can sometimes have a strong scent…Air out the rug in a well-ventilated area… If the smell does not improve within a few weeks, please let us know.”

Smells like glue and dirty clothes.

Not excited to have something that smells this bad in my living room.

Well they have just the loveliest marketing.....doesn't it all look great - ordered x2 bespoke big rugs to the.....fantastic marketing, they must have a huge budget - once you have ordered, there is literally zero comms - when you chase to hear if the £7k rugs are arriving you get an auto/robot response, then they miss the date, then it's FedEx's fault, then FedEx give you 7 hours notice that the rugs are arriving, but just one of two arrive, then you chase the 2nd rug and then between the lack of comms and zero responsibility between glossy nordic knots and auto email FedEx a week later the rug still hasn't arrived......seriously John Lewis do a better job.....brand and marketing definitely do not match reality

They delivery service deliveright will take forever to deliver (haven't been able to have a delivery date) since a month ago that I made the purchase, deliveright won't give you clear information and will be constantly changing the delivery date to their final consolidation dock. As of today haven't been helped by Nordic knots either.
Nordic Knots should be able to have the delivery date information to provide the right customer service since their delivery service has been making this purchase experience horrible
More than 1 month has gone by and can't be able to know what is happening with my rug and if I will receive it.

Love the brand but the customer service is also amazing - they were so kind and helpful. Definitely recommend buying from this company!

Love the color and design but omg they shed like crazy. Blocked my robot cleaner and my vacuum cleaner. Airpurifier indicates bad air even after few days. Also they are extremely slow in responding, i ordered expedited shipping 1-3 days but i arrived more than a week later. I got my expedite 200 back but still if i knew how much it sheds id ordered from somewhere else

Rug delayed in leaving the warehouse even though immediately available.

Fed Ex were not provided an address to deliver which delayed it.
Fed Ex then didn’t deliver on the days they agreed

Finally got it only to find they had sent me the wrong rug so have to go through this all over again.

Hugely disappointed with the multiple errors in my order from this company - not issuing when agreed incomplete address details and wrong order given the high ratings and experiences other people have had.