The welcome package breakdown didnt…
The welcome package breakdown didnt mention that free spins are locked to specific games you cant choose. Found that out after opting in. Would've picked a different offer if I'd known beforehand.
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The welcome package breakdown didnt mention that free spins are locked to specific games you cant choose. Found that out after opting in. Would've picked a different offer if I'd known beforehand.
The withdrawal page said next day delivery but when I checked my account history it showed 5-7 days instead. Two different timelines for the same transaction, really helpful.
Weekend cashout took forever because live chat was backed up. Got told 'all agents busy' at 8pm on Friday. Couldnt get anyone to help for over an hour.
Withdrew 500 and got told it would come in one payment. Three days later only 200 arrived with no explanation. Support said the rest was processing separately but didnt say when.
Paid 75 quid last Tuesday and the receipt email confirms it went through, yet the payment never appears in my transaction list on the site.
The bonus round just stopped working mid-game yesterday. When I loaded back in, the feature had ended and my balance was unchanged. They told me everything was settled properly.
Paid by card and received confirmation from the payment processor within minutes. My account balance hasnt moved at all and support keeps asking me to provide proof I already sent.
Weekend customer service is a joke. Sat in the queue for over an hour and the chat just closed on me without explanation. Had to email instead and still waiting for a response.
Got through verification the first time without issues. Then out of nowhere the system requested my passport details again. Same documents, same process, complete waste of time.
Messaged support about a transaction issue. They replied with some generic text, marked it resolved, and ended the conversation. My problem wasnt even close to being sorted.
The promotion promised free spins with no catch, then the small print said they only worked on one specific game with a high wagering multiplier attached.
Checked my account statement and a 100 euro bet I placed on Wednesday just vanishes from the history. Live chat couldnt explain where it went after 10 minutes of chatting.
Contacted live chat on Friday evening, position 23 in queue. Waited nearly two hours before giving up. No wonder people complain about support here.
My deposit restriction wasnt working properly. The interface said it was set but the system accepted deposits beyond what I'd limited myself to, tbh.
The withdrawal estimate changed after I selected PayPal in the cashier. Same payment method, two different timings shown. Pretty confusing interface.
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