I recently bought three necklaces from this company and unfortunately, one of them broke pretty fast. So, I sent an email to their customer service team with a picture of the broken necklace. I was re... See more
Company replied
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See what reviewers are saying
Guys they won’t actually refund you. They claim to refund if you hate it but they’ll say “welllll it was on sale so noo sorry”. My chargeback from my bank was approved, please do the same thing to... See more
Company replied
I was truly delighted with my purchase. The quality of the neck chain was impressive. I especially loved seeing my Christian name written in Arabic, to me that was special.
Company replied
I purchased multiple items including 2 cuffs bracelets, chain bracelet, 4 rings, 1 name necklace and another chain all supposedly plated in 18k gold. The items were cheap and I could see the copper or... See more
Company replied
Company details
Written by the company
FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUST Our jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life. But what sets Noor Qalb apart is why we exist. When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal. This is more than jewelry. This is faith with purpose.
Contact info
United States
- contact@noorqalb.com
- noorqalb.com
You should know
3.3
Average
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAKE REVIEWS & SCAM COMPANY JEWERLY IS…
FAKE REVIEWS & SCAM COMPANY JEWERLY IS CHEAP AND FROM SHEIN. FILE DISPUTE WITH YOUR BANK
21 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear your concerns and understand how strongly you feel about this.
Please know that we take feedback like yours very seriously, and we’d like the opportunity to address this directly with you.
Transparency and trust are important to us, and we want to work with you to resolve your doubts and find a way forward.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
From ordering to delivery -great experience
From ordering to delivery , everything went smoothly. The products were just amazing, i was positively surprised. Website descriptions were exact! Thanks a lot !
12 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that from ordering to delivery everything went smoothly and that the jewellery exceeded your expectations.
It’s wonderful to hear you were positively surprised by the quality and that the website descriptions matched perfectly.
Thank you for trusting us and for sharing your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Excellent Support
I had an issue with the delivery because I missed the courier’s call, so the package wasn’t delivered the first time. I contacted customer service and they were so helpful and quickly arranged to resend the item. I received it today and I absolutely love the earrings! 10/10 customer service experience from start to finish.
16 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that our customer service team was able to quickly assist you with the delivery issue and ensure your earrings reached you safely.
Knowing you love them and that the experience felt like a 10/10 from start to finish makes your feedback truly rewarding for us. Thank you for trusting us and for sharing your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
My experience with Noor Qalb has been brilliant!…
My experience with Noor Qalb has been Really positive from start to finish. They are closing but took time out to thank me for my order and kept me up to date until the receipt of my order. I ordered 2 necklaces, one of which is a personalised one and I am so impressed with the quality and design. I am going to try and get another order in before they close down.
11 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly grateful to know your experience with Noor Qalb has been so positive from start to finish. It means a lot that the personalised necklaces impressed you with their quality and design, and that you felt supported and updated throughout the process.
While it saddens us that the business is closing, we’re honored to have created pieces you’ll treasure and that you’re considering another order before we close.
Thank you for being part of our journey. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Good customer support
Had some issues with my order. They answered very fast to all emails.
6 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re glad to hear that even though you experienced some issues with your order, our customer support team was able to respond quickly and assist you through email.
Your feedback means a lot to us, and we’re grateful for the chance to support you. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
On‑Time & High Quality
Express shipping was exactly as promised, my order arrived perfectly on schedule. The product quality is also excellent, I’m genuinely happy with it. I will 100% order again for gifts for my friends and family. You really won’t be disappointed with them.
11 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that express shipping arrived exactly as promised and that the jewellery quality made you genuinely happy.
It’s wonderful to hear you’re already planning to order again for gifts for your friends and family. Your trust and recommendation mean so much to us, and we’re grateful to have exceeded your expectations.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Delivery from China
Delivery from China, so I don't think this is a good quality item. I can get much cheaper price for 18K gold from my hometown.
19 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear that the delivery origin and quality did not meet your expectations.
We understand how important transparency and value are when purchasing jewellery, and we take your feedback seriously.
Please allow us the chance to review this directly with you and work toward a resolution that restores your confidence.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
So Helpful & Kind
I literally entered the wrong phone number when I placed my order and didn’t realize it until later 😭 I was already expecting customer service to blame me since it was completely my mistake, but they were honestly so kind and understanding about it. They helped me update the information right away and kept reassuring me the whole time instead of making me feel bad. I still got the order on time. Thank you Hannah! you’re the best 🥹
10 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that Hannah was able to kindly assist you with updating your phone number and reassure you throughout the process.
Mistakes happen, and knowing that you still received your order on time and loved it makes your feedback extra special.
Thank you for sharing your experience and for recognizing the care and kindness of our team. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Exceeded Expectations
I received the Noor Ayatul Kursi ring and I absolutely love the quality and the design. It feels really well made and looks even better in person. Very happy with my purchase. 10/10
14 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to hear that the Noor Ayatul Kursi ring exceeded your expectations in both quality and design.
Knowing it feels well made and looks even better in person makes your feedback especially meaningful to us. Thank you for sharing your happiness and for rating your purchase 10/10 — we’re truly grateful for your support.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Scam! Do not buy from here
This is a scam. Unfortunately I only realised after I’d wasted £40. The trust pilot reviews on the website are fake, and there’s a lot of info online exposing this as a scam. I received the type of rubbish you’d get from Temu for a few quid. Appalling that they would pretend to be donating to Palestine and that this is a Muslim woman owned business when it’s just cheap Chinese goods.
19 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that you feel misled and disappointed with your purchase.
We understand how upsetting it must be to expect tarnish‑free jewellery and instead feel that the quality and trust did not meet your expectations.
Your concerns about authenticity, transparency, and pricing are important to us, and we take them seriously.
Please allow us the chance to review this directly with you so we can better understand the situation and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Uniquely Special
Everything felt generic before, but the Malak Moissanite Earrings finally feel personal. I’m based in Sydney, Australia, and it’s not something I usually find in my city, and it arrived faster than expected with great customer support.
9 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that the Malak Moissanite Earrings felt uniquely special and personal for you, especially since it’s not something you usually find in Sydney.
Hearing that they arrived faster than expected and that our customer support made the experience even better truly means a lot to us. Thank you for sharing your joy and for trusting Noor Qalb. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Lifetime Warranty & Great Service
I own a jewelries from Noor Qalb, and recently one of my favorite pieces broke. I emailed them to let them know about the issue and got a reply almost immediately. They were so generous with how they handled everything and the issue was resolved within minutes. I also remembered that my jewelry came with a lifetime warranty, which made me appreciate the brand even more. I have the utmost respect for what you do and will continue supporting your amazing work.
4 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that your issue was resolved quickly and that our lifetime warranty gave you added peace of mind.
Knowing that you felt respected and supported, and that our service left such a positive impression, truly means the world to us.
Thank you for continuing to support Noor Qalb and for trusting us with your favourite pieces. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Very poor service
Very poor service. The product has still not been delivered and I am still waiting. The promised delivery timeframe has already been breached. I contacted via email, but the response was unsatisfactory.
Really disappointing experience.
6 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your order has not yet been delivered and that the promised timeframe was missed.
We understand how disappointing it must be to wait longer than expected and to feel unsatisfied with the response you received.
Your feedback is important to us, and we want to make this right by reviewing your case directly and ensuring your order is resolved as quickly as possible.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Thoughtful Packaging
I ordered this as a gift and requested a gift box, and they made sure it was included.
8 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that the gift box was included as requested and that the packaging made your order feel extra thoughtful.
It means a lot to us that you trusted Noor Qalb for such a special gift, and we’re grateful you shared your kind words. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Ok Quality
Quality was OK. I was excepting better but I guess it's worth the price.
13 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
Thank you for sharing your honest feedback.
We understand that you were expecting better quality, and we truly value your perspective. At the same time, we’re glad to know you still found the piece worth the price.
Your input helps us improve and ensures we continue to deliver jewellery that meets our customers’ expectations. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Great customer support
I super love the jewelries I bought! the quality is top-notch and I couldn’t be happier with my order. Hannah from customer service was sooo amazing and supportive. I will definitely buy again!
18 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know that you love the jewellery you purchased and that the quality made you so happy.
It’s wonderful to hear that Hannah was able to support you with such care and professionalism — we’ll be sure to share your kind words with her.
Thank you for trusting Noor Qalb and for your intention to buy again. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Love it
I received the Palestine Watermelon hoops and it unfortunately arrived broken, which I think was likely the carrier’s fault. I was really disappointed at first because I genuinely loved it. However, I reached out to customer service and they responded quickly and very professionally. They even sent me a replacement at no cost, which I truly appreciated. I really love how this company operates! It’s sad to hear you’re closing, but more power to you while you’re still here.
22 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly sorry that your Palestine Watermelon hoops arrived broken, and we understand how disappointing that must have been at first.
At the same time, we’re so glad our customer service team was able to respond quickly and send you a replacement at no cost.
Knowing that you genuinely love the piece and appreciate how we operate means so much to us.
Thank you for your kind words and support, even as we prepare to close — they truly encourage us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Handled Professionally
When they say express shipping, they really mean it, it actually arrived right on time. I’m really impressed with the quality of the products too. I’ll definitely be buying again, especially as gifts for friends and family. This is a brand you can trust, it won’t disappoint.
27 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that express shipping arrived exactly on time and that the quality of the jewellery impressed you. Knowing you’ll be buying again, especially as gifts for friends and family, means a great deal to us.
Thank you for trusting Noor Qalb and for sharing such encouraging words — we’re grateful for your support. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Fast & Reliable Shipping
I’m not really used to buying online because some websites are confusing to navigate, but this one was honestly so easy—like 1, 2, 3. Customer service also replies really quickly. Big salute to Hannah for actually reading my inquiries and giving real answers, not those generic AI-style replies that make you lose trust. That really gave me confidence.
2 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to know that the website felt easy to navigate and that express shipping arrived reliably. It’s wonderful to hear that Hannah’s thoughtful replies gave you confidence and stood out from generic responses — we’ll be sure to share your kind words with her.
Thank you for trusting Noor Qalb and for celebrating both our jewellery and our customer service. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Simple & Trustworthy
I’m from Birmingham, UK and this level of artistry is something I rarely see here. The quality is very good and the customer service is superb.
24 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to hear that the artistry of our jewellery stood out to you and that the quality met your expectations.
It’s wonderful to know that our customer service also made a positive impression. Thank you for trusting Noor Qalb and for sharing your kind words from Birmingham — your support means so much to us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
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