Nook Saunas UK Reviews 

124
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated delivery team for their outstanding professionalism, exceptional efficiency, and genuinely helpful service throughout the entire journey. People consistently note that the home installation process is exceptionally fast, remarkably smooth, and completed without any unnecessary fuss, mess, or delay. Some reviewers were happy with the flexible rental choices and the straightforward purchasing process from the very beginning. Consumers also highlight that the high quality products heat up rapidly and provide a wonderfully relaxing daily wellness experience that everyone thoroughly enjoys using at home every single day.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently noting that team members are extremely friendly,... See more

Service

People report positive experiences with service, expressing complete satisfaction regarding the quick and... See more

Product

Customers expressed great satisfaction with the product, highlighting that it is beautifully made, warms up... See more

User experience

Users describe positive interactions with user experience, highlighting how the ordering, delivery, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick arrival times and friendly drivers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say a big thank you for the fantastic service during your recent visit. Not only did you fix the issue with my sauna, but you also took the time to spot and sort out a couple of o... See more

Rated 5 out of 5 stars

Ive rented a sauna last year and bought one today and I got the same 5 star customer service..alot of companies need to take note. FIRSTLY you get communication with humans that answer text messages a... See more

Rated 5 out of 5 stars

Nook have been incredible from the start, delivered and installed perfectly when they said they would, it literally took 30 mins. Customer service has been amazing, they are super friendly and help wi... See more

Rated 5 out of 5 stars

Apart from the product, the main reason for the 5 star review was for the level of service. From placing the order, right through to installation everything gets great. Carl was fantastic and extremel... See more


Company details

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(124)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great sauna for home

Great sauna for home . Excellent customer service . It warms up very rapidly . I use some little ceramic pots with eucalyptus essence to mix up with the aroma of the natural wood that this sauna has already and it’s a very relaxing 20 min daily time for me .

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great installers, customer service responsive

Great, quick installation by Terry and Ryan. They made sure I was completely happy with everything and pointed out an issue with my socket that I do need to sort out. But still got me set up on another socket ready to sauna! They had to come a long way from the Bristol branch after my order wasn’t processed properly and there wasn’t stock in London. That just took one phone call to sort out, so I would recommend checking your order goes through properly. Sauna looks great, sturdy and easy to move around if necessary.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

All round great service

All round great service. We rented our sauna for 6 months and then we bought it- absolutely love it!! Always really helpful and quick responses when contacted the company. We’ve had a few call outs- first for the actual delivery of the sauna and then we’ve relocated the sauna to a different room- every time great service, and lovely people!! Highly highly recommend!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my Nook sauna

Really happy with my Nook sauna. Jamie and Nathan were on time despite an early start and a long drive for them and they had it up and running in half an hour. They were very professional and friendly, taking the time to explain all the controls and care instructions. Great service and would definitely recommend.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Nook

Terry and Ryan arrived on time to install the sauna. They were both friendly and professional. Within 40 minutes it was up and running. They gave me a run through of using the sauna, cleaning it and do's and don'ts.
The service from Nook has been fantastic.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Completely seamless service.Installed…

Completely seamless service.Installed in 1 hour and all works fantastically, I am sweating profusely at 65 degrees ( which is what I was most worried about). It’s high quality, easy to use, looks fabulous and is amazing value for money. Many thanks to Terry and Ryan from the Bristol office. I am very happy and would definitely recommend. If only all products and services were like this! Thankyou, Jo

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Seamless!

Terry arrived at time communicated, fixed the issue within an hour. Super helpful and efficient. Thank you

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Jamie and Nathan installed the elite…

Jamie and Nathan installed the elite quickly and showed me how to operate it, used the sauna a few times now and so glad I bought off nook, me and the missus feel miles better, sleeping well and skin is great 👍, heats up fast and even though it's not as hot as a conventional sauna it's hot 🔥 enough 😁💪🔥💯

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I feel brand new!!!

Billy and mark did a smashing job of putting the Sauna up. It’s really easy to use, and to clean. I’ve had it for nearly a month now, and it’s just the absolute luxury. I feel like a new woman!! Thank you so much .. ❤️

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Great company really good det up fast effient and knowledgeable. Really friendly lads .
And awesome quality product .
10/10
Cheers tim.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered my Sauna

Ordered my Sauna, expecting a 4 week lead time... Had a call from Terry at Nook Bristol , within 2-3 days, and he drove out to the Midlands, installed it within an hour, gave me a fantastic demo, and left ! What more could you ask for. Great guy, great service. Smooth as anything.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from the Bristol area

Massive shout out to Terry and Ryan who travelled down from Bristol to North Devon to professionally install my sauna. Great customer service and can’t speak high enough of the attention to detail from Terry and Ryan. So glad I went with Nook.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and very competitive price.

Mulled getting a sauna for a while, and looked at many different companies. Nook seemed very competitive in price, and included installation which I felt was important. There were a few stories out there about mistakes in self-installation and I wanted to avoid any of that!
Jack was in contact almost immediately after purchase, and provided me with a selection of dates.
On the day, Jack was again excellent with communication and turned up on time. Installation took around 20 minutes and then he demonstrated all the necessary functions of the sauna.
Have used it a few times now, and I am very pleased with it.
Jack and the company couldn’t have been more helpful and efficient.
If you are considering getting a sauna, I wouldn’t hesitate in recommending Nook.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Had my Nook sauna installed by Jamie…

Had my Nook sauna installed by Jamie and Nathan — really nice lads. They went through everything with me properly, explained it all clearly, and provided very good service from start to finish. Really pleased with the install and the overall experience.

8 May 2026
Unprompted review

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