I bought the apres ski hoodie and tutto…
I bought the apres ski hoodie and tutto passa shirt. Both fit very well and are worth the price.
18 February 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.9
Great
8 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item Never Shipped – No Proof Provided
I did not receive any tracking information for over two weeks after placing my order. When I contacted the seller, they claimed the item had been shipped and later said it was lost in transit. They issued only a partial refund, keeping $15 for shipping even though I never received the item.
However, when I requested the tracking number as proof of shipment, they were unable to provide any evidence that the item had ever been shipped. After I followed up again, they ultimately issued a full refund. They claimed the item was shipped and lost in transit, but provided no proof that it was ever shipped.
I can't believe that it is this hard to ship an item. They are always active on their instagram and TikTok but can't do a simple job of actually shipping the orders. Strange.
Edit: From the reply below, they claimed that they offered a full refund but this is false. They only offered partial refund because packages that are “lost” are not their problem and only would refund the amount minus the shipping.
17 January 2026
Unprompted review
Reply from Nondemain
Hi Ben, thank you for your review.
As discussed with you privately, the order was shipped from our side but unfortunately got lost in transit with the postal carrier. While this situation was outside of our control, we immediately offered you two options: a full refund or a free reshipment.
You chose a full refund, which we processed right away, and the full amount was successfully returned to you.
We always stand behind our customers and take responsibility when issues arise, even when caused by third parties. Customer satisfaction and transparency are very important to us.
Therefore, we’re sorry you weren’t happy with your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.