Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet Store

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars
Nom Nom logo

Reply from Nom Nom

Thank you so much for your feedback! We are always looking for ways to improve and insights like these help us do just that. Please reach out to our Care Team at care@nomnomnow.com if you need any assistance please.

Rated 4 out of 5 stars

Big helpings for my little dog.

My little Lily really enjoys you Nom Nom meals but in all honesty the daily helpings are too much for her to eat. Is it possible for us to get a smaller portion and just get half the order we are getting now? If not we are going to have to cancel. I hope you can help.

18 May 2025
Rated 5 out of 5 stars

My dog loves this!

It was very easy to set up delivery. Just had to answer very simple questions about my pet. My dog loves the food and has more energy. You would never know she was 13 years old. We try new flavors and she has loved everything she has tried.

16 May 2025
Rated 5 out of 5 stars

My picky eater will actually eat it

My picky eater will actually eat it! However she is still picky and wants whatever we r eating out on top of her food. So her bowl of food lasts all day. Whatever she doesn’t eat goes back in fridge till lunch and if still not gone it comes out again at dinner and we add more nom nom to it. What is it I’m doing wrong?

15 May 2025
Rated 4 out of 5 stars

Minuet's repou

Delivery is easy to schedule, the food is wonderful. However, I would like to see the lamb formula offered without peas. Since I switched to Nom Nom I have noticed that Minuet's coat is softer & shinier than before! She can't wait for me to put the food in the bowl.

12 May 2025
Rated 1 out of 5 stars

Consistently short packages

I have been using this dog food for about two years. I have two dogs and they split 400 grams twice a day (200 grams each meal). My dogs love the food but the packages are consistently short. I have received both 1) not enough packages of food and 2) not enough grams of food in each package. #2 happens every week on almost 50% of the packages. My dogs notice it…one of them picks up the bowl and throws it across the room.

I’ve called and complained about this so many times, and they offer me a 15-25% discount on my next shipment but never fix the problem. The discount is worthless when I am being shorted equivalent to that amount. Today the package was 278 grams instead of 400 grams and that’s the last straw for me, I am cancelling my subscription.

6 May 2025
Unprompted review
Rated 4 out of 5 stars

My 10 month old ShihTzu is very picky…

My 10 month old ShihTzu is very picky about her food. Most days she will eat her Nom Nom, which is a win! There are still days she refuses, but she's been eating better on this food than others we have tried.

25 April 2025
Rated 4 out of 5 stars

My 13 y/o Chihuahua loves it.

My Fawny is not a picky eater, but generally prefers chicken. When she started turning up her nose at it, I was at a loss. I started feeding her the pork, and we're off & running again. She loves Nom Nom! And it's looking good ON her too! Her coat looks better, she has a tad more energy (she has congestive heart failure, arthritis, Cushing's disease, etc.). And, they actually give you a heavy duty container, with a cover on it, that doesn't leak! Yes, we recommend Nom Nom!

24 April 2025
Rated 4 out of 5 stars

Mylee enjoys the food

Mylee enjoys the food - chicken and pork. HOWEVER, I Wish there was an alternate packing process. The packs are frozen together in bundles wrapped with large rubber bands, which make it difficult to separate for storage because the bands compress the food and get imbedded in the packs. I ask again: has anyone at NomNom tried to separate a bundle??

24 April 2025

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