While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Stay THE F AWAY. NOT CANADA BASED. CHINA BASED. which frankly i have issue with that, beyond them lying about it. Essentially what they're doing mass producing fake items and marketing them as consi... See more

Rated 2 out of 5 stars

Received an email with tracking almost a week ago and the packages haven’t moved nor even dropped off at the post office. After reading the reviews I am already skeptical of what’s to happen next. Wil... See more

Company replied

Rated 1 out of 5 stars

Please Please PLEASE don't buy from this company! This company sells FAKE jewellery from China! I honestly thought I was purchasing used/vintage items - but instead I got replica costume jewellery... See more

Rated 1 out of 5 stars

This company is selling fake goods. Their supposed used luxury goods are cheap knock offs from China and are shipped from China as well. Beware of this scam!

Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake

Fake. Don’t be deceived by the cheap prices.

2 May 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Dear Phoebe,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free reach out to Info@nomberry.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Fake

They say that their jewelry is authentic preowned designer which is false. I bought a Chanel bracelet and it is already tarnishing after one week of wearing. Don’t waste your money

26 April 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free reach out to Info@nomberry.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Products ordered are very cheap and…

Products ordered are very cheap and not wearable.

18 April 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free reach out to Info@nomberry.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Definitely a scam!

Definitely a scam!! My earrings are half of the size of the authentic ones. How do you report them?

14 April 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free reach out to Info@nomberry.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY: it is a scam. they sell counterfeit products and claim that they are secondhand, real items. Items are shipped from China. I received an item that is not only fake, but also damaged (the gold is scratched). Absolutely not worth your money.

23 March 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free reach out to Info@nomberry.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 5 out of 5 stars

Great product

Great product! Takes a little while to come but it’s worth the wait. Customer service is great and very responsive. I order one Chanel ring from them and absolutely love it! I will definitely be ordering again.

26 February 2021
Unprompted review
Rated 5 out of 5 stars

Chanel

I bought a Chanel brooch and love it! It’s great quality and looks fantastic! I can hardly wait to wear it in Paris this summer. Thanks! I will be purchasing again.

21 February 2021
Unprompted review
Rated 1 out of 5 stars

Scam site do not engage. PSA ALL THESE REVIEWS ARE FAKE

SO... I don’t even know where to start I ordered a bracelet and it went through on my end (charged my card) but I nver received any email completing the transaction. I quickly contacted the email and Instagram I told them what happened sent screenshots explained how I only wanted my product that I paid for and had proof of paying for, instead they kindly said goodbye and goodluck on email, And finally BLOCKED ME ON INSTAGRAM AFTER I CONTACTED THEM FOR SUPPORT. I sent the website domain and this story to authorities so they can be served appropriately for scamming me and all the other people out there that didn’t deserved to be robbed of their hard earned money. Absolutely astonished, this has never happened to me and I’m a frequent online shopper. GO BUY YOUR STUFF SOMEWHERE ELSE

9 February 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Our systems are automated, if your order was placed, you will automatically receive confirmation email. You sent us a paid screen shot of something we have never seen before, and you claim you paid. We are not sure who you paid or how you paid, but if you can just provide a receipt than it will be a reasonable claim we can investigate. However, we do not see your order in our system and we cannot do anything at this time because of that.

Rated 1 out of 5 stars

Don't waste your money!

Purchased a bracelet as a gift for my daughter's birthday. It took quite a while to arrive. When she opened it, the leather was unraveled from the bracelet! Very poor quality and poor craftsmanship. I contacted them for a refund and they refused to issue a refund or replacement!! They stated they didn’t know “what I had done to the bracelet in the time I had it”. Their communication was unprofessional and they certainly don’t stand behind their product. They literally said “ARE YOU KIDDING ME HEATHER” in their reply. Who talks to the customer like that?
DO NOT order from this company, it's a waste of money!

1 February 2021
Unprompted review
Nomberry logo

Reply from Nomberry


You bought a Louis Vuitton Leather bracelet on October 23, 2020 at 5:00 p.m for the price of $49 as our promotional offer. Your bracelet arrived at your shipping address on November 7, 2020 at 12:07 pm.
But after your daughter broke her bracelet, you asked us to refund your bracelet on 2021/2/1

Rated 5 out of 5 stars

Highly recommend

I first purchased back in summer of 2020. I bought 3 earrings and only received 2. I contacted support immediately and was assured everything was shipped but in different packages. But after awhile I still did not receive?? I contacted them again and It was to my understanding that the responsibility is on USPS, but they still offered for me to pick another item and they will resend it. Fast forward a month, I received the missing earring too, it was somehow stuck in the USPS internal system for about two months. Since I can’t repay them for the replacement set of earring they sent me, I contacted them to let them know that I will be recommending Nomberry to many people!

23 January 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Thanks for your review and support, Alies.
We are committed to bringing customers nice shopping experience. Hope you enjoy your jewelry!

Rated 5 out of 5 stars

Amazing Brooch!

Amazing Brooch!! Love everything about it!! Great customer service too!

16 January 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Thanks for your supprt and enthusiasm, ma'am!
We'll try our best to serve you better in the future.

Rated 5 out of 5 stars

Love their products and qualities

Love their products and qualities. Great customer services and quick responses. Would refer my family and friends 100%. Very satisfied customer. Thank you!

4 January 2021
Unprompted review
Nomberry logo

Reply from Nomberry

Appreciate it, Lana! Thanks for your support and enthusiasm!

Rated 5 out of 5 stars

I really loved it they packed it very…

I really loved it they packed it very nicely..... it's just take too long diw to holiday season... but I can honestly say you will loved it too even my husband says it's nice 😊😊😊😊😘👌 I will order more soon

30 December 2020
Unprompted review
Nomberry logo

Reply from Nomberry

Sorry for the delay and we appreciate your support and patience!
Wish you and your family Happy New Year in advance!

Rated 4 out of 5 stars

Happy with my jewelry.

Update: Company rectified the situation. Thank you, am happy with my new items.

Ordered a pair of Chanel sunglasses and the insignia on one of the arms was missing the L. It says Chane. Wish this was disclosed in the description before ordering. Will be wary of future purchases.

14 December 2020
Unprompted review
Nomberry logo

Reply from Nomberry

Hi, CiCi! Please contact us as soon as possible, our e-mail address is: info@nomberry.com.
If it is real, our customer service will help you and solve this problem together with you. Please don't worry.
We are committed to bringing a nice shopping experience to every customer.
Anyway, please contact us immediately. Thank you!

Rated 5 out of 5 stars

Great pieces

Great pieces. All pieces come with brand seal on the back. Customer service was prompt and responsive. Can't want to purchase some more.

13 December 2020
Unprompted review
Nomberry logo

Reply from Nomberry

Glad to see you, Raihan! We appreciate your review and enthusiasm!
Stay safe and happy holidays!

Rated 1 out of 5 stars

Really tacky dime store jewelry

Got 2 pieces today after waiting a month! Lots of excuses about where the jewlery was.
The “Chanel” pin is worth $5 and that is being kind - really bad gold finish on cheap fashion jewelry card and bad settings. Necklace is slightly better- but I was completely ripped off / it is horrible!

8 December 2020
Unprompted review
Nomberry logo

Reply from Nomberry

Hi, Candace~ We have solved this problem together. Our team have refunded you in full on December 9.
Thank you for your detailed description and the photos again, we will be passing this over to our authentication team to further improve our process. We do have a dedicated team to review and authenticate all of the items that come into our warehouse for consignment, but unfortunately, some faulty items do slip past our procedures. We are refining our authentication process continuously and your input is very valuable to us!
We also sincerely apologize for the inconvenience caused to you by the delay.
Anyway, thanks for your supervision and patience! Stay safe and happy holidays!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look