Noleggiare  Reviews 

The lady from front desk was helpfull

Awful experience at Palermo airport. Falsely alleged two scratches on the car and sought payment for damages. I was only able to prove they were wrong on one and they still insisted on payment or else they would withhold the entirety of my deposit. Avoid!!

I got a car from these guys and i had the worst experience ever. Fristly they treaed me in a horrible way. When i called them to get the car they answered after an hour i was at the location.
Secondly their tone of voice is unacceptable, very ironic and rude.
Thirdly when we went to let the car after our vacation they were trying to get more money trying to find new issues with te car, imagery ones. When i told them that i wont pay for nothing more bc there was nothing wrong with the car they started to curse at me and my husband.
Disgusting behavior.

We picked the car from bergamo airport in italy, when we returned it there the inspection man tried to scam us by saying that a scratch on windshield came from us but luckily I took pictures of the car before our trip so I was able to prove that it did not come from us. I would not trust their services ever again.

Avoid Noleggiare at all costs. They are running a textbook damage scam to steal your deposit.
Upon returning the car, the staff "inspected" the vehicle and claimed we caused a scratch. I immediately pointed out that this exact scratch was already noted on the pickup documentation. The agent then tried to lie his way out of it, claiming the paperwork was referring to a different scratch—one that literally did not exist.
Thankfully, I took comprehensive videos and multiple pictures at pickup, which clearly prove the damage was pre-existing. Despite showing them the undeniable proof and their own paperwork, they were completely unhelpful, incredibly rude, and went ahead and stole a £800 holding deposit from my card anyway.
They are dishonest, unprofessional, and actively looking for ways to rip off tourists. Do not risk your money with this terrible company. You have been warned!

Was forced to upgrade my car size because I had two bags. Despite one of the bags being half empty and collapsible. Despite the hotel only a 20 min drive away and bags would be left there for the full holiday. Despite not wanting a big car. And "unfortunately" it costs 60 euro more per day. Which magically turns into an extra 800 euro on top of the already fully paid rental. For an 8 day rental. Maths is not explained.
Also, it is another one of those places which wants you to bring the fuel back at exactly the mark you leave with. Anything less and you have to pay extra plus extra. Of course, if you bring it back with more fuel there is no refund. Criminal

If I could, i would give 0/5 stars. I booked a car at Naples airport, but Noleggiare cancelled the reservations because we were 45 min late. The result: no car and no refund.

We could nothing change to the fact we were late due to Traffic congestion. They were very happy to keep our money, with the only solution offered was to pay another 600€ for another vehicle. The worst part was the women at the reception desk. She was ruwe and very unfriendly, openly yelling to multiple customers. Her behavior was completely unprofessional and unacceptable for someone dealing with customers. Honestly very embarrassing to watch. Only positive were her 2 friendly colleagues, which were friendly, calm and professional. Avoid this company, as in our experience, it felt like a complete rip off. We were treated with no service and disrespectfully. Never again! We booked our car at another company which had the skills to treat guests as it should be!

I had a prepaid booking and arrived at the desk at Olbia Airport within the scheduled pickup window with all required documents.
During collection, staff stated that my luggage would not fit in the boot and that I would need to pay extra to upgrade to a larger vehicle. I was not allowed to attempt to load the luggage, and even when I offered to transport luggage separately by taxi, this was refused.
As a result, the vehicle was not released unless I paid additional charges, despite no luggage limits or requirements being stated in the booking conditions.
Overall, I was unable to collect the car I had already paid for, due to conditions that were not made clear in advance.

We arrived slightly earlier than our scheduled collection time and were told there would be approximately a one-hour wait before our vehicle was ready. We were then offered a vehicle upgrade for an additional €60, with the assurance that we could take the upgraded vehicle immediately. Before agreeing, we specifically confirmed that although we were collecting the vehicle early, all other terms of the booking, including the original return date and time, would remain unchanged. Based on that assurance, we accepted and paid the additional €60.

When we returned the vehicle at the agreed time stated on our booking, everything initially appeared to be in order. However, during the inspection, the employee informed us that the vehicle had been returned late and that we would be charged a late return fee. We immediately explained that we had been explicitly told by the member of staff at collection that our return time would not change despite collecting the upgraded vehicle early. Despite this, the inspector stated he had no choice but to process the return as late and advised us to contact customer services afterwards to have the matter resolved. Trusting this advice, we accepted his explanation and left, believing the issue would be corrected.

Unfortunately, that was far from the case.

After returning from our holiday, I contacted the email address provided by the inspector. I received a brief response directing me to a different customer service email address. Since then, I have sent multiple emails to customer services, all of which have been completely ignored. I have also followed up several times with the original email address and have received no further response whatsoever. To make matters worse, the contact telephone numbers listed online either do not work or are impossible to get through on, leaving customers with no effective way to resolve issues.

This experience has been incredibly disappointing and has left me feeling completely misled. We were persuaded to spend an extra €60 on an upgrade based on assurances that were clearly not honoured. The company then had no hesitation in deducting additional money from our deposit for a charge that should never have been applied. Rather than taking responsibility or investigating what happened, they have simply ignored every attempt to contact them.

The level of customer service has been unacceptable from start to finish. Promises made at the rental desk were not honoured, money was taken without proper justification, and every attempt to resolve the matter has been met with silence.

I would strongly advise anyone considering using this company to think twice. If something goes wrong, don’t expect your concerns to be taken seriously or even acknowledged. Based on my experience, once they have your money, getting any meaningful customer support is virtually impossible.

Absolute scammers. Left me with an 11 month old stranded without a car and wanted us to pay over 1000 euros because we made a spelling mistake with our name on the booking so they refused to give us the same car and the same price which we had already paid a deposit for. Absolutely disgusting.

We dealt with Lisa at the front desk who could not care less about the situation and spoke disgustingly towards us.

Horrendous experience.

I hired a car from Noleggiare at Catania Airport and had a very poor experience. When I returned the car, I was charged €300 for what appeared to be an extremely minor dent, plus an €80 management fee. The alleged damage was so slight it was difficult to see even in the photo they provided. I disputed it immediately, but the staff were rude and dismissive. I asked several times for more information about how the damage had been assessed and how the charge was calculated, but they refused to provide anything beyond the inspection report and photos. I would seriously asvise people not to use them at all.

Super service, super friendly. Clean cars and very cooperative when a problem occurs. Thank you so much!

Extremely disappointing experience from start to finish.

We reserved an SUV with this company well in advance. When we arrived to pick up the vehicle, we were told our reservation had to be cancelled because we did not have an International Driving Permit. This requirement was not clearly disclosed during the booking process. In fact, the first page of our voucher only stated that a valid driver’s licence was required, while the IDP requirement appeared only in the fine print on a later page.

After speaking with the manager, they decided to make an “exception” and allow us to rent a vehicle without an IDP. The exact same situation was happening to another customer at the next counter, and they were given the same “exception.” By then, however, the SUV we had reserved was no longer available. We were given a smaller vehicle instead—one that did not even meet our reservation, as it was a standard transmission rather than the automatic we had requested. Despite receiving a lower-category vehicle, no price adjustment or partial refund was offered.

The biggest issue occurred when we returned the car.

Unlike our friends, who rented another vehicle from the same location and had a full inspection completed with a signed condition report before leaving, no inspection whatsoever was performed on our vehicle at pick-up. We even recorded a video of the car ourselves as a precaution.

When we returned the vehicle, an employee conducted an extremely detailed inspection using an LED light and claimed to have found a scratch that was not visible during normal viewing. We had no accident or incident whatsoever during the rental period, yet they immediately claimed we had caused the damage and withheld our €800 security deposit.

Without a documented inspection at the time of pick-up, they have no way of proving that this scratch did not already exist before we received the vehicle. It is difficult to understand how customers can be held responsible for alleged damage when the company failed to document the vehicle’s condition before handing over the keys.

Overall, the experience was frustrating and unprofessional: unclear rental requirements, failure to provide the reserved vehicle, no compensation for the downgrade, inconsistent procedures, and a damage claim unsupported by a documented pre-rental inspection.

I cannot recommend this company based on our experience and would strongly encourage future customers to thoroughly inspect and record every inch of the vehicle before leaving the lot—and insist on receiving a signed condition report before accepting the car.

When i rented with this company they said because I never put my full name the booking I had wouldnt be accepted on their system so I had to book again directly so firstly I ended up paying more than the original booking, then they charged me an extra day because they never read my return flight ticket properly and to top it off I never got my deposit back, after emailing them several times, they claimed they had sent it but it never arrived, triple scammers, use a different car company because they sure know how to scam tourists!!

Avoid this place! We have rented cars in Italy and around the world from something like 20 different car rental shops during the past ~15 years and never have experienced such an outright scam.

When picking up the car it was the usual selling of the insurance, which we usually dont take. This time the insurance would have been ~50% on the rental price. When we declined the offer the customer service turned quickly from friendly to aggressive. They also insisted we sign the contract explaining the current condition of the car without being able to check the car. As I explained to him that I want to check the damages before signing I finally got the instructions how to find the car on the lot.

The customer service person came out to smoke a cigarette as I was returning from doing the check and he said to me ”If you take videos and I am in them you are going to be in a very bad place”. The feeling I got from him he didnt mean legally.

Then upon returning the car we were informed that there is a scratch literally the size of a needle head and we have to pay 180€ for the ”damages”.

Usually car rental shops have a minimun tolerance for scratches that ”dont count”. Can be some centimeters depending on the shop. This ”damage” is measures in millimeters if not less.

Also a damage like that (rock flying to the windshield) is common to happen and I know from experience that the driver will notice it. This time we didnt notice it happening. The damage was probably on the car when we got it, but it was so small we must have missed it upon checking (mind you we needed to fight for the right to check the car before signing in the first place).

TLDR: avoid this rental if you are unwilling to put up an additional +50% for insurance, otherwise expect a fee for microscopic damages which were probably on the car already when you got it.

Hired a SUV to fit 4 passengers and 4 suitcases. Arrived at the Venice airport in 30+ degree heat. To be told by a not so nice receptionist that the car we booked wasn’t available and wouldn’t be big enough for our suitcases. I said well we need the space for bags, for her to respond with you can upgrade for extra, 170 euro extra. With a 3/4 hour drive I had enough with the conversation not going anywhere. She didn’t even want to look at my booking and point blank refused to give an explanation why the car wasn’t available and just said you have to pay for an upgrade for a much large vehicle. Very bad service indeed, booking.com as well did not help in this situation. I would avoid this company as they have you by the b*lls a when you need a car you just have to pay to get to where you are going.

Great service and price. Would definitely use again in future.

I agree with the many reviews stating that this is not a fair company.

When we picked up the car, it already had more than 25 documented damages, including numerous dents and scratches. There were so many marks on both the vehicle and the damage report that it would have taken an unreasonable amount of time to verify and match each one.

Upon returning the car, a young employee carefully inspected it with a very bright light and eventually pointed out a minor scratch on the front bumper—one of many existing scratches—claiming that this particular one was not listed on the original report.

I told him that this was ridiculous and felt like a standard tactic to generate additional charges. Unfortunately, I did not have the time to argue. I made it clear that I disagreed with his assessment, but he proceeded anyway. When asked to sign on his tablet, I simply scribbled on it to indicate that I did not accept the claim and told him to continue with the process as we had to leave. Despite this, the report later stated that I had agreed.

This experience reinforced my impression that Noleggiare does not treat customers fairly. Even though the rental initially cost less than other companies I frequently use for business travel, I would rather pay more and deal with a company that operates transparently and fairly.

Do yourself a favor and avoid Noleggiare. Based on my experience, I would not rent from them again.