Noble Claims Services Reviews 

322
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and professional during phone interactions. Many people appreciate the clear explanations, guidance, and supportive approach that make stressful situations much easier to navigate. Clients often mention the efficient service and friendly manner of the agents assisting them. However, some customers also noted delays in communication and difficulties regarding the handling of claims and repair processes. A few individuals experienced unhelpful customer service responses and prolonged unresolved issues concerning their vehicle repairs. Reviewers mentioned facing challenges when trying to get updates or trying to resolve unexpected complications.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were very polite, kind,... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, as some consumers praised helpful staff who... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers express great satisfaction,... See more

Customer communications

Consumers find customer communications to be ambiguous, reporting a severe lack of response and prolonged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted the company and spoke to Leslie he was very helpful and very polite and considerate. It was an easy and pleasurable experience. Thank you so much Keslie for making a very uncomfortable sit... See more

Company replied

Rated 5 out of 5 stars

To be completely honest, after getting into a car accident, I was filled with anxiety about the claims process, especially after scrolling through some negative online reviews. I wa... See more

Company replied

Rated 5 out of 5 stars

I had reason to call today regarding an ongoing dispute with 3rd party insurer, spoke with "Harry" Harry was extremely helpful, courteous, knowledgeable and overall, professional From my intera... See more

Company replied

Rated 5 out of 5 stars

I would like to say the agent was very kind and professional,thank you and I look forward to hearing from you soon regarding the repairs.

Company replied


Company details

  1. Money & Insurance

Written by the company

We are a customer focused claims management company who manage claims on an exclusive basis for Nelson Insurance Company Limited.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(322)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

In over 40 years of driving

In over 40 years of driving, the worst claims handling company I’ve dealt with.
Absolutely no communication whatsoever.

16 April 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

We are concerned to see your review. We pride ourselves on our customer service and take such matters very seriously, after checking our customer database we are unable to find your details on our system, could you please email us urgent@nobleclaims.co.uk, so we can investigate the matter further.

Rated 5 out of 5 stars

Very distinctive customer experience I would like to recommend Sebastian for…

I would like to recommend Sebastian for his exceptional personalised service, very impressed with his ability to communicate effectively and deal with me as individual not just script on the computer screen. Well done and thank you.

6 January 2024
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Sebastian and his manager.

Rated 1 out of 5 stars

WORST INSURANCE DCL AND NOBBLE CLAIMS COMPANY BUNCH OF LIARS AND THIEF'S!!!!!

Worst company ever bunch of liars and thief's. The staff shout at you and belittle you Very rude and arrogant staff I spoke to some called Tara. Some third party made a fraudulent claim against me I provided facts and hard evidence to nobble claims. the case was assessed and was closed and resolved this dragged on for 18 months but wait for the surprise. I received a shocking email 14 months later after the case was closed advising me that they have to admit liability due to court proceedings and resolved the case for their own best interest without informing me and I was in fault. they will not listen to you or help you rang them few times and was put on hold or the phone cuts off. very disgusted with nobble claim service never insure with dcl been with them for over 13 years this how they treat their loyal customers the take you money and run away from the truth. I guess this is due to their own financial gains and court costs etc. Pls guys I advise to take private solicitors and seek ombudsman service and citizen advice bureau to guide you. Once again do not insure with dcl and let nobble claims handle your claim..

22 November 2023
Unprompted review
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Reply from Noble Claims Services

We are concerned to see your review. We pride ourselves on our customer service and take such matters very seriously, after checking our customer database we are unable to find your details on our system, could you please email us urgent@nobleclaims.co.uk, so we can investigate the matter further.

Rated 1 out of 5 stars

Right

Right,
I had a policy with DCL and my claim was dealt by Noble claims. Took them 9 months to deal with the claim. A few days before my policy ended I called to see of the claim was settled as I had to provide that information to the new insurance company and was told it is not yet closed. A few days later I got a NCB from DCL and the certificate said the claim was in fact closed but that misinformation costed me £240 for the new policy. They weren't bothered to call me or send and email with that simple information.

20 April 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

We are concerned to see your review. We pride ourselves on our customer service and take such matters very seriously, after checking our customer database we are unable to find your details on our system, could you please email us urgent@nobleclaims.co.uk, so we can investigate the matter further.

Rated 5 out of 5 stars

An incedant report

I have spoken with Elsey
Was a good experience very cooperative and friendly

24 July 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for taking the time to leave this positive review.

Rated 5 out of 5 stars

Spoke to Elsey Mercer who dealt with my…

Spoke to Elsey Mercer who dealt with my issue. Elsey was exceptionally professional with the way she dealt with my issues. Elsey kept in touch with me via emails to keep me posted. We'll done Elsey for providing the customer care which I really appreciate.

19 July 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Elsey and her manager.

Rated 5 out of 5 stars

Great company.

Elsey made the process really easy and straight forward. She made me feel reassured. They got back to me really quick, highly recommend.

19 July 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for your feedback, reviews are very important to us.

Rated 5 out of 5 stars

Agent was good to understand the…

Agent was good to understand the information that I was provided. He was speaking in good manner.

14 July 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for your feedback, reviews are very important to us.

Rated 5 out of 5 stars

Georgina was extremely helpful

Georgina was extremely helpful, understanding and very professional.
She made it very easy for me to explain my situation.
Georgina was also extremely efficient and very polite.

10 July 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Georgina and her manager.

Rated 5 out of 5 stars

It's very good customer service and…

It's very good customer service and really
Honest lady she gives me time and listen to me not rush at all thank you.
Mrs: Reley

5 July 2023
Unprompted review
Noble Claims Services logo

Reply from Noble Claims Services

Thank you for taking the time to leave this positive review.

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