When you book a vwpolo or similar and you are offered at arrival a Dacia Logan ?? (Same category??) But as always you can get, with some extra money, a better car.. it's a trick for getting some... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was very good, but the booked car unfortunately wasn't available (as far as I know, it had an accident). We could choose a very new higher level car (but with less space) for the same pr... See more
Company replied
Nice car, helpful staff on vehicle pickup and return. Still waiting for my $200 euro deposit payment to be refunded and it is now 3 weeks since car was returned to your rental facility in Mallorca n... See more
Company replied
My experience was ok. I was well received, it's a pity that the car I chose at the reservation stage was not available in your office, but your employee upgraded my category and now I use a car that... See more
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Company details
Written by the company
En NIZACARS trabajamos cada día con el firme propósito de ofrecer un servicio de alquiler de vehículos que destaque por su calidad, profesionalidad y total transparencia. Nuestro compromiso con la excelencia se refleja en una gestión eficiente y en una atención cercana, ágil y resolutiva, que nos permite anticiparnos a las necesidades de quienes confían en nosotros. Queremos que cada trayecto sea mucho más que un simple desplazamiento: que se convierta en una experiencia cómoda, segura y satisfactoria. Por eso, contamos con una moderna flota que se adapta a todo tipo de situaciones, desde viajes de negocios hasta escapadas de fin de semana o vacaciones en familia. Además, ofrecemos distintas modalidades de cobertura, pensadas para ajustarse a cada tipo de conductor y proporcionar tranquilidad durante todo el periodo de alquiler. Nuestros servicios permiten una movilidad flexible, tanto en territorio nacional como internacional, adaptándose a los planes de cada cliente. En NIZACARS vamos más allá de la entrega de llaves: queremos acompañarle en cada etapa del viaje, asegurándonos de que reciba un servicio impecable y personalizado. Gracias por confiar en nosotros. Seguiremos trabajando para estar a la altura y demostrar que su satisfacción es, y seguirá siendo, nuestra mayor prioridad. 🚗✨.
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- Customer@nizacars.com
- nizacars.com
3.6
Average
4K reviews
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Reply from Niza Cars
Good morning,
Thank you very much for your feedback.
We are glad to know that everything was handled quickly and efficiently and that you had a positive experience with our service.
Kind regards,
Customer Service
NizaCars
The handover was professional with no…
The handover was professional with no pushing for extras, just the questions, and the car is of an excellent quality
9 May 2026
Reply from Niza Cars
Good morning,
Thank you very much for your feedback.
We are delighted to hear that the handover process was professional and straightforward, and that you appreciated the quality of the vehicle.
We truly value your comments and hope to welcome you again soon.
Kind regards,
Customer Service
NizaCar
Missed our connection in Amsterdam for…
We missed our connection in Amsterdam for BCN .
We tried many time to call Niza cars to inform them about our later arrival, but we where not able to get in contact with them ( all the time no one was picking up the phone )
When we arrived at Niza cars our booking was cancelled and they offered the same car for 20 x more than my original booking .
There was no understanding from the staff that this late arrival and not to inform them was beyond our control .
3 May 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are sorry for the inconvenience you experienced regarding your arrival and the handling of your reservation. We understand that last-minute changes can lead to complex situations.
We regret that your experience did not meet your expectations and we take note of what happened in order to continue improving our services and communication with our customers.
Kind regards,
Customer Service
NizaCar
Watch out for scams at Barcelona…
Watch out for scams at Barcelona airport. Car returned in great shape, but later Nizacars charged for damages without proof or receipts.
15 April 2026
Reply from Niza Cars
Good morning,
Thank you for sharing your feedback.
We are glad to hear that the vehicle was returned in great condition. Regarding your comment about additional charges, all claims are processed based on the vehicle inspection carried out at the time of return and in accordance with the rental agreement conditions.
If you require further clarification, we kindly invite you to contact our customer service team so we can review your case in detail.
Kind regards,
Customer Service
NizaCar
I got a new car (SUV) in fantastic…
I got a new car (SUV) in fantastic condition. Nizacar have professional staff and efficient service. I recommend them!
6 May 2026
Reply from Niza Cars
Good morning,
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your SUV in fantastic condition and that you appreciated the professionalism of our staff and the efficiency of our service.
We truly value your recommendation and look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCar
Overcharging and taking advantage of and unfortunate situation.…
Charging for a 300€ damage the amount of 750€ It is very close to extorsión.
I Will nevera renta fron you again. In top you hace an indirect liability for the cause of the damage. You should stop to put such visible stickers on the Cars, this Is attracting the thieves.
12 May 2026
Reply from Niza Cars
Good morning,
We sincerely apologize for the inconvenience you experienced and for the lack of communication and follow-up regarding the shuttle bus. We are sorry that you had to wait so long without receiving any information or support, as this does not reflect the level of service we aim to provide.
We will review your case and share your feedback with our local team to help prevent similar situations in the future.
Kind regards,
Customer Service
NizaCars
Excellent customer service .great…
Excellent customer service .great pricy. Reliable shuttle to the airport, no hidden fees
8 May 2026
Reply from Niza Cars
Good afternoon,
Thank you very much for your feedback. We are pleased to hear that the customer service, pricing and shuttle service met your expectations.
We also appreciate your comments regarding the transparency of our rental conditions.
We hope to welcome you again in the future.
Best regards,
Customer Service
NIZACARS
Extremely high senior fee
Extremely high senior fee. Your representative blamed Autoeurope for the fee. Very disappointing.
7 May 2026
Reply from Niza Cars
Good afternoon,
We are sorry to read the impression reflected in your comment.
Regarding your remarks, certain supplements, such as those related to the driver's age, form part of the rental conditions and are detailed in the booking information and documentation.
Kind Regards
Customer Service
NizaCars
I have used Niza cars yearly for 10…
I have used Niza cars yearly for 10 years. Always been satisfied.
11 May 2026
Reply from Niza Cars
Good afternoon,
It is especially rewarding to have earned your trust over so many years. Knowing that you have consistently been satisfied with our service is a great motivation for the whole team.
Thank you for your loyalty, and we look forward to assisting you again on your future trips.
Best regards,
Customer Service
NIZACARS
Charged for an upgraded car i rejected…
Charged for an upgraded car i rejected as an offer, just to be charged later against my credit card after I had returned home...Fraud, never again using this underhanded company...
9 April 2026
Reply from Niza Cars
Good afternoon,
Thank you for taking the time to share your review.
We would like to inform you that our Customer Service team has already replied to you regarding this matter via the email address associated with your rental agreement.
Should you require any further clarification or additional assistance, please do not hesitate to contact us. We remain at your disposal.
Kind regards,
Customer Service
NizaCars
Worst experience ever
5 May 2026
Reply from Niza Cars
Good afternoon,
We are sorry that we do not fully understand the assessment reflected in your short comment.
According to our records, up to 4 different vehicles were offered during the collection process in order to find an option that suited your preferences, and a Kia Niro, from a higher category than originally booked, was finally provided at no additional cost.
Furthermore, we have no record of any further incident related to the vehicle during the rental period, and we therefore hope you enjoyed it during your stay.
Kind regards,
Customer Service
NizaCars
Great price and great service!
It was a very easy and pleasant process to hire, collect, and return the car.
The staff were polite, informative, and knowledgeable.
I would use this company again and would be happy to recommend them.
19 February 2026
Reply from Niza Cars
Good afternoon,
It is great to hear that the whole process, from pick-up to return, was easy and pleasant. We also appreciate your kind words regarding the professionalism and helpfulness of our team.
Thank you for your recommendation, and we hope to welcome you again in the future.
Best regards,
Customer Service
NIZACARS
As always before, very friendly and correct assistance, good prices
Very satisfied in all matters
11 May 2026
Reply from Niza Cars
Good morning,
Thank you for your kind review.
We are very pleased to hear that you had a positive experience and that our team met your expectations in terms of service and value.
We hope to see you again soon.
Kind regards,
Customer Service
NizaCars
Good car
Good car! Everything simple and correct. Especially I must say that mrs Blanca at reception was very kind and helpfull. She was great!
7 May 2026
Reply from Niza Cars
Good morning,
We are pleased to know that you were satisfied with the vehicle and that everything went smoothly and correctly during your experience. We are especially glad to hear that you received kind and helpful assistance from our team.
We appreciate your comment and look forward to welcoming you again in the future.
Kind regards,
Customer Service
NizaCars
Good service and nice car
10 May 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are glad to hear that you were satisfied with our service and the vehicle provided.
We hope to welcome you again in the future.
Kind regards,
Customer Service
NizaCars
Poor service
I have hired cars from you on a number of occasions and have always recommended you to my friends. However today for the first time when we got to your depot it was very disorganised and I had to wait for 1 hr to get the car. Only two people were working on the desks with a lot of customers like myself waiting to be seen.
10 May 2026
Reply from Niza Cars
Good morning,
Thank you very much for your continued trust and for recommending our services.
We are sorry to hear that your recent visit did not reflect the level of service you usually experience with us. We understand how frustrating the waiting time must have been and regret any inconvenience caused.
Your feedback regarding staff availability has been noted and will be reviewed internally to help improve our service during busy periods.
We truly appreciate your loyalty and hope to welcome you again soon under better circumstances.
Kind regards,
Customer Service
NizaCars
It is a scam
It is a scam. They rip you off trying to find scratches and damages. They then charge you extra. I was attacked physically by the old woman making the inspection. They know you have a flight to catch. All others also jumped and refused the bus transfer back to the airport
6 May 2026
Reply from Niza Cars
Good morning,
We are sincerely sorry to read your message and to hear about your perception of your experience.
At NizaCars, we take any complaints regarding charges, damages, or staff behaviour very seriously. However, we are not able to assess or investigate such situations through a public review.
In order to carry out a formal and objective review of what happened, it is essential that you contact our Customer Service team directly, providing your rental agreement number and all relevant information. Your case will be reviewed in accordance with our internal procedures.
We also take this opportunity to state that we maintain a strict policy of respect towards our customers and expect the same respectful behaviour towards our staff.
Kind regards,
Customer Service
NizaCars
Really happy with the car
7 May 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are pleased to know that you were happy with the vehicle and that it met your expectations. We truly appreciate you taking the time to share your experience.
We look forward to assisting you again on a future occasion.
Kind regards,
Customer Service
NizaCars
All nice and simple used then twice…
All nice and simple used then twice last year easy from airport no big waiting times and extended holiday last year and they where able to extend a rental for me so no complaints at all , last year I booked through third party and there was a situation with the insurance so last 2 times I’ve gone direct and much easier
9 May 2026
Reply from Niza Cars
Good morning,
Thank you very much for sharing your experience with us.
We are pleased to know that your rentals were smooth and convenient, with easy airport service and short waiting times. It is also great to hear that we were able to assist you with the extension of your rental when needed.
We appreciate your feedback regarding the booking process and are glad that going directly with us has made everything easier for you on your recent visits.
We look forward to assisting you again in the future.
Kind regards,
Customer Service
NizaCars
issues with the payment process
Service was great, the car is good but it's AC is only cooling down, unfortunately you can not fine tune. I had issues with paying with a credit card from Revolut, card machine was not accepting my card aldo I had more then 4k available funds of credit and no restrictions on it. When I paid with Google pay no problems but when I would use the physical card payment machine would should card not supported. If I knew that before booking it would be helpful and I might make different arrangements.
7 May 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback.
We are pleased to hear that you were satisfied with the service and the vehicle provided. At the same time, we are sorry for the inconvenience you experienced regarding the air conditioning settings and the payment process.
Regarding payment methods, we understand your concern. Occasionally, some physical cards may not be accepted by certain terminals depending on bank settings or security protocols, even when sufficient funds are available. We appreciate your feedback and will take it into account to improve the information provided to our customers in advance.
We regret any inconvenience caused and thank you for sharing your experience, as it helps us improve our service.
Kind regards,
Customer Service
NizaCars
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