Nixplay Reviews 984

Lou understood my issue based on purchasing multiple frames and has escalated for a refund. Lou was very compassionate when I shared my Mom just died as I bought the frame for her as she has enjoyed the pictures for years.

Understood and fixed the problem efficiently. Answered my questions clearly and didn’t just used pre-written answers, overall very good customer service , thank you!

Martin from support made a thorough effort to resolve the concern.

Finding Joe in my search for resolution to my dilemma was finally calming. He presented all the details of my frame information for me to move forward in adding future pics. Joe is my hero!

We had an issue with our username and password matching for login. Since we could not login to our Nixplay account we finally began an online chat. The Nixplay representative was very helpful in solving the problem! He asked the right questions and assigned us a new password that took care of the problem. He was very patient to stick with us in a long chat and understood the problem at hand. Great customer service!

This was one of the best gifts we ever gave my mom! I can't tell you how many times we call her and she'll stop and tell us about the picture she's seeing on her frame. It brings her such joy and for that we are most grateful I would also like to recognize Marvis, who provided extra special customer service and assistance. Highly recommend this for your loved ones.

I had an issue setting up my new Nixplay frame. Martin from the support desk swiftly guided me through sorting out the problem and getting it up and running. Thank you Martin

Just wanted to thank Kit in customer service for helping me work through a small problem. Great product!

Very happy with my Nixplay and espetially the help given to me by Martin.....

If i could give 0 stars i would because I' so annoyed by this.

A few years after I bought 2 frames, which cost me a total of $250, then in April 2025 Nixplay changes their photo storage limitations AND put a 3 mB limit on individual photos. They didn't grandfather their legacy users. Essentially, they paywalled the use of their product, WHICH I ALREADY PAID FOR YEARS AGO AND OWN. I bought these frames so our family could upload photos for grandma since our family lives overseas and now everyone needs to buy a subscription just to share photos? These are unfortunately going in this trash now. Infuriating. If there was an option offered for a refund at the time I would have taken it.

I have had 2 Nixplay's. Had to buy a new one because the first one just crapped out. It started playing only recent photos when the frames were set to "random". I have 1,000+ photos in the frames archive but it played only about 200 of them over and over. I got a new Nixplay at a cost of $200+ and it does the same thing. It plays only recent photos over and over again. In addition, the Nixplay Interface SUCKS! I am not a novice user when it comes to electronic devices. But I have to say that the Interface on Nixplay is something that is outdated, has not been updated, and operates as though designed by a 1990's Fortran programmer. The "tools" section is useless and if you have problems with the frame you will spend a LOT of time trying to figure out how to navigate the interface. I am DONE with Nixplay! When this one craps out like the first one did, I will buy another brand.

They were very fast to respond my request. They had very good directions how to set the time. Thanks. Excellent service.

I had a great experience with Nixplay support.
they answered promptly and fix the problem very quickly

The product is fine, but Customer Service is terrible. The only way to communicate is via email (they WILL NOT talk to you on the phone), and English is apparently their second language. If you have any easy issue, it might get solved, but if it's more difficult, good luck with ever getting your device to work again.

I needed to get transfer of ownership of a Nixplay frame since my papa passed away and couldn’t use it anymore. Joe was extremely caring and helped me get the frame reset, in a timely manner. Thank you!!

Par was really helpful and sorted out my connectivity problem quickly with clear email advice .
Thankyou Par

Maris answered me back immediately and provided the information I needed

Cy was very efficient and worked with me to resolve my problems.

I would like to express my gratitude to the technical support staff Par for the prompt and professional assistance provided to me. Thank you very much.

Joe was very helpful. He was very patient with me. I thought my frame was done for but it is up an running well. Kids will be glad to be able to start sending pics to it again!!!