Tried to cancel an order within 20 minutes of ordering and couldn’t. No one responds. Fraudulent company. Do not buy from them. Having to file a dispute with my credit card now.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gilet itself is great & changing the size from M to XL was sensible (I dread to think how small an actual medium size jacket would be. On the down side delivery was very slow & I was beginning... See more
I had a small issue with an order that was promptly dealt with by a polite young lady, Sophie. Sophie's customer service & care was excellent, everything was dealt with in a professional & courteous... See more
Placed on order in late September, 30th September told there had been a delay but now order was In transit . 8th October told courier had lost order and replacement would be dispatched immediate... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use this company
Do not use this company
I ordered some pants for holiday on the 4th August as of today on the 27th the still have not been delivered.
Just full of false promises
Cutomer Service
My initial orders were scheduled to be delivered by a company that does not deliver to my home address. When I made Nivara aware of this issue they immediately resolved the issue and re arranged delivery. This kind of service is very welcome in this rushed world so my thanks go out to them.
Unrecieved sunglasses
I ordered a pair of sunglasses off of yourselves and also got another pair free , sounds good. I did not receive my glasses as they were left outside my multi storey apartment building not my front door, I complained as was told to contact delivery company who were no help whatsoever, they said they had delivered them although not to my door as for yourselves you have been of little assistance, I would not recommend your company or delivery service to anyone
The sun glasses are great just as…
The sun glasses are great just as advertised, communication also A1, the only thing wrong was the delivery time took a while to arrive.
The gilet is great, shame about slow delivery
The gilet itself is great & changing the size from M to XL was sensible (I dread to think how small an actual medium size jacket would be.
On the down side delivery was very slow & I was beginning to think I’d be conned, but customer service was good & explained the problems thoroughly.
Kind regards
Colin
The product is fine
The product is fine, but delivery was very slow and had to be chased up by customer services. The customer service people were excellent.
The original choice of last mile…
The original choice of last mile carrier was not a good one but quickly resolved once brought to Nivara’s attention. The sunglasses once received are great.
I ordered Pulse Shade Pro Sunglasses.
I ordered the Pulse Shade Pro Sunglasses.
Wish I hadn’t !
Very slow delivery, took over 3 weeks . When my order arrived today three of the four lenses were detached from the frames in the protective case !
Whilst replacing these into the frames it was very apparent that these lenses are very flimsy and almost paper thin.
I haven’t tried them in direct sunlight but they don’t inspire me about high definition vision that they claim. Hopefully they are 🤞🏻
Overall they feel cheap, look ok but I’m worried the lenses will fall out again. Not good ☹️☹️☹️
Bought some sunglasses from Nivara…
Bought some sunglasses from Nivara London and the shopping experience was good. Kept up to date with everything from start to finish. Packing was good and just the right amount, paying for the goods was easy too. Would buy again from this company.
Pleasantly surprised
Very pleasantly surprised at the quality of the "vintage flat caps" I ordered on a whim (1 +1 free). Esp given some of the reviews I read! Loses 1* due to overpromising on delivery time (please, I'd rather you just be honest - I'd still order!)
Poor quality products
The quality of the sunglasses received was really poor. So I am really disappointed and won’t be buying from Nirvana again.
Items good quality and well made
Items good quality and well made. Only thing that prevented a 5 star review was the long delivery time.
Great price for the sunglasses I…
Great price for the sunglasses I purchased. There was one problem with one of the pairs and this was quickly resolved by customer services. Overall pleased.
Arrived on time very good value for…
Arrived on time very good value for money
Assitance re delivery to wrong address
I ordered sunglasses and the courier delivered to the wrong address. I contacted Nivara and they followed up with courier who then contacted me to tell me the address that the package was delivered to and I was able to contact the occupants of the house and get my package.
Apreciate the swift rresponse and help
Delivery slow but worth the wait.
Bought two pairs of sunglasses on a bogof offer. Delivery was a little slower than I expected but they were worth waiting for. Glasses are of an excellent quality and I am very pleased with them.
Sizing Issues
Despite sizing issues, I am a standard UKXXL, ordered a 4XL, received a 6XL that was too small. Nivara customer service have been great and tried really hard to find a solution.
Happy with my purchase
I bought two tops. Good sizing. Lovely colours. Can’t fault anything. Will definitely buy again from Nivara
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








