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SharkNinja UK Reviews 

52,750
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and high-quality appliances, noting that orders often arrive the very next day in secure packaging with automatic warranties. Consumers also deeply appreciate the responsive customer support team, who quickly handle replacements and provide helpful assistance whenever unexpected problems occur. However, some reviewers were not happy with the delivery service, noting frustrating instances where packages were severely delayed or mishandled by the courier. A few people additionally mentioned receiving products with minor defects or experiencing unexpected difficulties when trying to resolve warranty issues.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the fast delivery, user-friendly... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the remarkably fast next-day arrival... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are excellent and build quality is... See more

Order

Reviewers express great satisfaction with the ordering process, highlighting the intuitive website,... See more

Service

Users describe positive interactions with service, highlighting fast resolution of issues and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more

Rated 5 out of 5 stars

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more

Rated 5 out of 5 stars

Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more

Rated 5 out of 5 stars

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

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4.5

All reviews

(52,750)

10,301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

WOW!!

WOW!!! That was an excellent service. I ordered a Shark Ninja product one day and it was delivered the next day. DPD delivery was excellent as well, giving me a one hour delivery time frame. You could say I wasn’t expecting that. Customer Service of a high level with a 2 year product warranty thrown in for good measure.

18 September 2026
Rated 5 out of 5 stars

Contacting Shark about a problem with…

Contacting Shark about a problem with an item bought from them was just a wonderful experience. Contacted them twice about and it was such a pleasure speaking to them. They were very helpful and polite, can’t say enough about how understanding and resolving my problems so quickly. Spoke with your colleagues on the 18th and 21st September 2026.

21 September 2026
Rated 2 out of 5 stars

Use of AI

Use of AI, wanted to double check papers were coming with a Ninja Prestige Dualbrew Coffee Machine | Filter and Pod | REFURB | CFN802UK. A simple yes or no would suffice, as I could buy in to try product. Instead SharkNinja AI Andrei barks out orders unwilling to realise their mistake.
Product I should add is great, support one of the worst I have dealt with.

21 September 2026
Unprompted review
SharkNinja UK logo

Reply from SharkNinja UK

Hi Nick,

Thank you for sharing your feedback.

We're pleased to hear that you're enjoying your Ninja Prestige DualBrew Coffee Machine. However, we're sorry to learn that your experience with our support response did not meet your expectations. We understand that you were simply looking for confirmation as to whether paper filters were included with your refurbished machine, and that a clear yes or no answer would have been more helpful. To confirm, the Paper Filter Kit, including complimentary paper filters, is listed as an included accessory for this model. Feedback such as this is invaluable, and we'll ensure your comments are passed on to the relevant team for review as we continuously look for ways to improve both our product information and customer experience.

Kind Regards,
SharkNinja UK

Rated 5 out of 5 stars

Fantastic customer service from the…

Fantastic customer service from the contact centre. It’s great to talk with someone who is efficient, polite and able to resolve fully my issue. The five year warranty is exceptional and the replacement was the next day. Absolutely brilliant.

18 September 2026

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