Ninja Vapes Reviews 

10,852
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times, noting that parcels often arrive within a day or two. Shoppers consistently appreciate the great overall value, excellent product quality, and wide variety of available items on the site. However, some people mentioned that items were occasionally out of stock after purchase or incorrect products were sent instead. A few customers also experienced unexpected delivery delays, missing items, or completely unreceived parcels when placing their orders. Despite these occasional hurdles, consumers generally praised the helpful support team for resolving problems quickly.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels usually... See more

Product

Users describe positive interactions with product, highlighting the great value and wide selection available.... See more

Service

People report overwhelmingly positive experiences with the reliable service, highlighting fast delivery and... See more

Order

Consumers find order to be positive, highlighting reliable and prompt service with correct deliveries... See more

Price

Clients share positive opinions on price, consistently highlighting great deals that are significantly better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery time was excellent ! They even text me to let me know one of my products was out of stock and to offer me a alternative and gave me suggestions for my alternative so I could look them up, n... See more

Company replied

Rated 5 out of 5 stars

I can always find what I want easily, the website is well layout. Delivery is always quick and within a day or two. Always the correct order delivered. I recommend Ninja vapes always.

Company replied

Rated 5 out of 5 stars

Even though you shouldn't promote vapes, im not. As an adult im promoting a site that only sells to adults as if the postie arrives and you arent old enough to receive then you dont get the product.... See more

Company replied

Rated 5 out of 5 stars

Due to a huge array of vapes etc available, I knew I would find ones that I like and sure enough they didn't disappoint 😀 I can also say I was impressed with the prompt delivery, well packaged and... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Ninja Vapes

Written by the company

At Ninja Vapes, we’re committed to delivering high-quality vaping products at the best possible prices. From prefilled pod kits and replacement pods to refillable vape kits, nic salts, and e-liquids, we stock only trusted and reliable brands — including popular favourites like Hayati Pro Max Plus and Hayati Pro Ultra Plus.

Featured Categories

We don’t just stock bestsellers — we stock everything. Name a product or flavour, and you’ll likely find it at Ninja Vapes. Our shelves are packed to ensure you never leave without exactly what you’re looking for.

Quality and Savings

We believe great value should never compromise quality. That’s why our entire range is carefully selected to ensure safety, consistency, and satisfaction. With 5% cashback on every order, our customers enjoy even more savings every time they shop.

Shop With Confidence

Whether you’re switching from smoking, exploring refillable options, or looking to discover exciting new flavours, Ninja Vapes is always here to help you find exactly what you need. At Ninja Vapes, you can shop with confidence knowing you’re getting premium products, great prices, and exceptional service.

Enjoy 5% Cashback for all orders

Written by the company

Ninja Vapes brings best deals with 5% cashback
To receive 5% cashback, customers need to log in and complete their purchase.

FREE DELIVERY FOR ORDERS ABOVE £40

Order by 4pm to get next day delivey

We offer a free fully tracked, next-day delivery service with Royal Mail on orders over £40, placed before 4 pm.

Contact info

Hayati Pro Max Plus Pods - Any 3 for £15

Experience 20mg/mL nicotine strength, 30+ flavours, and UK ban-proof.

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(10,852)

1,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrival on purchase fast

Vapes good quality had no issues
And order purchase arrives nxt day

6 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Lightning-fast next-day delivery paired with top-quality, hassle-free vapes is exactly what we aim to deliver every single time, so we are thrilled to hear we hit the mark for you!

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door just as quickly!

Rated 5 out of 5 stars

Vape

Very good value for the money plus you get plenty of refills which are very easy to fill

5 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Outstanding value for money paired with generous, easy-to-fill refills is the ultimate combination, so we are thrilled to hear you're loving the setup! Making your vape routine hassle-free and budget-friendly is always the goal.

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Awesome!

Very fast delivery!

4 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the awesome 5-star review!

Lightning-fast delivery with every order is always the goal, so we are thrilled to hear we got your items to you in record time!

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Hyola vapes

Easy transaction, super quick delivery.

4 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

A smooth, easy transaction paired with super quick delivery is always the goal, so we are thrilled to hear we checked every box for you!

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Shopping with confidence...

Due to a huge array of vapes etc available, I knew I would find ones that I like and sure enough they didn't disappoint 😀 I can also say I was impressed with the prompt delivery, well packaged and intact. Also, in my opinion, if it had been required, I can honestly say that I assume Customer Service will be second to none. Thanx guys for a great experience, I will be shopping with you again and highly recommend you 💯 🤩

Christine ☺️

2 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the wonderful 5-star review, Christine!

Navigating a massive selection to find the perfect vapes can be a challenge, so we are thrilled to hear you found options you love that delivered on flavour and performance! Knowing your order arrived quickly, safely packaged, and intact - and that you feel confident in our support - means everything to us.

We truly appreciate your glowing recommendation and support. We can't wait to welcome you back for your next order!

Rated 5 out of 5 stars
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Super fast delivery paired with a great product is the ultimate combination, so we are thrilled to hear we nailed both for you!

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Easy quick service

Easy quick service

24 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Easy and quick service from start to finish is always the goal, so we are thrilled to hear everything went smoothly for you!

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 1 out of 5 stars

Never delivered sent them proof and ask…

Never delivered sent them proof and ask if wanted more
Was so ignorant just wanted my money
Opened case with my bank
Would never order from these fraudulent people again

4 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Dear Mrs. Shah,

We are disappointed to see your negative experience, as we take all claims of non-delivery very seriously. We would like to clarify the facts regarding your recent order.

Following your report, we conducted a thorough investigation. Royal Mail’s tracking and GPS data confirm that your parcel was successfully delivered at 11:00 AM. We understand your frustration, but as a business, we must rely on the carrier's verified delivery data. We reviewed the documentation you provided as proof, but noted a discrepancy: the shopping bill you submitted was timestamped at 4:57 PM, which does not align with the confirmed 11:00 AM delivery.

We have already raised a formal claim with Royal Mail regarding this shipment and are currently awaiting their decision. If their investigation determines that the parcel was lost or misdelivered, we will absolutely resend your order. If they confirm the delivery was successful, we will be unable to offer a replacement.

We have assisted you with previous requests regarding faulty kits, even when proof was limited, because we prioritize our customers. However, in this instance, we must wait for the carrier's official outcome before we can proceed further. We will contact you immediately once we have an update from Royal Mail.

Sincerely,
Team Ninja.

Rated 5 out of 5 stars

Great customer service

Great customer service

25 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Delivering top-tier customer service is what we strive for with every single interaction, so hearing that our team took great care of you means the world to us!

We truly appreciate your support and look forward to serving you again on your next order!

Rated 5 out of 5 stars

Great service

Great service

2 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Providing great service with every single order is always our top priority, so hearing that we nailed it for you means the world to our team!

We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Ordered these wanting change from my…

Ordered these wanting change from my old vape and these are great flavours just put in juice.and attach battery.and go

23 July 2026
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Reply from Ninja Vapes

Thank you so much for the awesome 5-star review!

Switching up your setup can be a bit of a gamble, so we are thrilled to hear that making the change paid off! You really can't beat that simple "fill, connect, and go" setup paired with great flavour.

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Had a problem I got in touch & it was…

Had a problem I got in touch & it was resolved within 24 hours brilliant service & all sorted

5 August 2026
Unprompted review
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Issues can happen, but getting them sorted out completely within 24 hours is the kind of swift, hassle-free service we aim to deliver every time. We are thrilled to hear our support team was able to resolve everything so quickly for you!

We truly appreciate your patience, trust, and support. We look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Super fast delivery from my favourite…

Super fast delivery from my favourite supplier. ordered at 4pm received 10am next day. As mentioned before these are the best pods-easy to see how much is left and easy to change

2 August 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the amazing 5-star review!

Ordering at 4pm and having your items in hand by 10am the next morning is fast delivery at its absolute best! We are thrilled to hear that Ninja Vapes remains your favourite supplier and that these pods continue to impress you with their clear juice window and easy pod swaps.

We truly appreciate your continued support and loyalty, and we look forward to getting your next order out to you just as quickly!

Rated 5 out of 5 stars
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Hearing that everything was great is the absolute best feedback our team could hope for. We are thrilled to know you had a top-tier experience from start to finish!

We truly appreciate your support and look forward to getting your next order straight out to you!

Rated 5 out of 5 stars

Great products and next day delivery…

Great products and next day delivery which is brilliant Ninja vapes also has some great deals too. 5 stars all round

29 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the brilliant 5-star review!

Awesome products, great deals, and lightning-fast next-day delivery - that is the total package we aim to bring to every single order! Hearing "5 stars all round" puts a massive smile on the entire Ninja Vapes team's faces.

We truly appreciate your support and look forward to packing up your next order and getting it straight to your door!

Rated 5 out of 5 stars

Great company & competitive prices

Great company & competitive prices
Fast delivery

31 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Competitive prices paired with super-fast delivery is the exact formula we strive for every day. We are so glad to hear we hit the mark and delivered a great experience for you!

We truly appreciate your support and look forward to getting your next order packed up and sent straight to your door!

Rated 5 out of 5 stars

Excellent

Excellent. Quick delivery although Royal Mail held it up!!

31 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the awesome 5-star review!

We are so glad to hear that everything was quick on our end, even if Royal Mail caused a little delay along the way! We know how eager you are to get your hands on your order, so our team always works hard to pack and dispatch as quickly as humanly possible.

We truly appreciate your understanding, patience, and support, and we look forward to getting your next order straight out to you!

Rated 4 out of 5 stars

Both vapes purchased arrived with all…

Both vapes purchased arrived with all dead coils and we had to purchase more so not a great start at all but the company did send out a 5 back of coils days later to rectify the issue

29 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you for taking the time to leave us a 4-star review and for sharing your honest feedback!

Arriving with dead coils is certainly not the starting experience we aim to deliver, and we sincerely apologize for the initial frustration and extra hassle it caused. We are glad our customer service team was able to step in and send out a replacement 5-pack of coils to set things right for you.

We truly appreciate your patience, understanding, and support. We look forward to ensuring your next order goes smoothly from start to finish to earn that 5th star!

Rated 5 out of 5 stars

Always fas efficient service

Always fas efficient service. And when needed great customer support.

27 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the wonderful 5-star review!

Delivering fast, efficient service alongside helpful customer support whenever you need it is exactly what we aim for with every single order. Knowing that our team has been there for you makes all the hard work worthwhile!

We truly appreciate your continued support and look forward to getting your next order straight out to you!

Rated 5 out of 5 stars

excellence delivery service

excellence delivery service

30 July 2026
Ninja Vapes logo

Reply from Ninja Vapes

Thank you so much for the fantastic 5-star review!

Providing an excellent delivery service every single time is top priority for our team, so we are thrilled to hear everything arrived quickly and smoothly for you.

We truly appreciate your support and look forward to getting your next order straight out to you!

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