Ninepadel Reviews 145

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting their quality and suitability for their needs. The delivery service is frequently described as fast and efficient, with many appreciating the quick turnaround times. People also commend the outstanding service and the helpful, responsive staff, noting their expertise and personalized approach. The customer service receives high praise for being exceptional, with reviewers often mentioning clear communication and a willingness to go above and beyond. Many consumers appreciate the thoughtful touches, such as handwritten notes and extra items included with their orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are very happy with their... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, professionalism, and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and excellent communication.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the amazing, excellent,... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered Bullpadel Hack 03, great item, very well priced. Delivery via Royal Mail Tracked 24 so item came very quicky, messaged to check on order and communication was excellent, friendly and responsiv... See more

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Rated 5 out of 5 stars

Very happy with the racket and the service. I had been searching for a while for a specific weight and racket and was in touch with Dan on WhatsApp over a week or so as I enquired about various option... See more

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Rated 5 out of 5 stars

Have been looking around for UK based retailers to buy a Padel racket from (as don’t fancy spending extra on VAT or import fees) and came across ninepadel. Was pleasantly surprised to see that they st... See more

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Rated 5 out of 5 stars

Warren was brilliant from start to finish in helping me select a new racket. He made recommendations from his own personal use as well as for my style of play. Couldn’t recommend more highly and will... See more

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Rated 5 out of 5 stars

Dan is a top guy and gave great advice choosing a suitable Padel racquet. Followed up as well which is another great service! Will definitely be buying more gear from Nine Padel going forward! Excelle... See more

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Rated 5 out of 5 stars

Ordered my racket via the team at Ninepadel after lots of research. Decided on them as they are UK based (so no surprising import fees), quick delivery and of course excellent reviews. Racket arrived... See more

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Rated 5 out of 5 stars

Received the NOX AT10 12k yesterday. Fast delivery and nobody else seemed to have it in stock! The guys at Nine Padel smashed the customer service out of the park, kept me updated throughout, applie... See more

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Rated 5 out of 5 stars

So my parcel was delayed no fault of Nine Padel guess it just down to Christmas period I guess. Regardless of this when I reached out to there team they was so helpful with rapid responses. I wasn’t a... See more

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Rated 5 out of 5 stars

Had a really quick turnaround from moment of order but when it came I realised I had to make some changes. Warren didn’t take a split second to agree to the change and on top of that made sure I d... See more

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Rated 5 out of 5 stars

Cracking service. Went out of his way to ensure I got my new racket the next day, even following up to check it arrived. You’d never get this level of personal care from any of the big corporate playe... See more

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Rated 5 out of 5 stars

Excellent and professional service. I was looking for some advice to buy a new racket and I contacted them through WhatsApp and they came back to me super quick with a couple of suggestions. I decide... See more

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Rated 5 out of 5 stars

Highly Recommended, outstanding communications throughout. Kept me updated with when the rackets I wanted were coming into stock. As soon as they came into stock they were shipped to me and received t... See more

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Rated 5 out of 5 stars

Spoke to Warren the owner on the phone. Great chat about all things Padel and most importantly great insight into the rackets, bought the Bullpadel Vertex Hybrid and from first swing it fit my... See more

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Rated 5 out of 5 stars

Dan was amazing. I’d spent weeks procrastinating over which Padel to get. One message and a brief exchange with Dan and he helped me choose the perfect one for My boyfriend’s birthday. Full of know... See more

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Rated 5 out of 5 stars

The team at NinePadel were so helpful. I reached out on Instagram for some assistance on my next racket and responded so quickly. They gave me great advice and the racket was delivered in 2 days in pe... See more

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Rated 5 out of 5 stars

Couldn’t recommend the guys at ninepadel anymore, I was lost as to the right racket to purchase and a fairly quick interaction over what’s app lead me to the exact one I needed, order was placed 12:30... See more

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Rated 5 out of 5 stars

Absolutely amazing service – I reached out to them on WhatsApp with questions about the racket I wanted, and they were extremely helpful. I specifically asked for the lightest version of the model the... See more

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Rated 5 out of 5 stars

Great range of products, fab service and delivery was fast and on time within 48 hours. Its great to be able to buy from a reliable UK site and not have to worry about import and customs costs etc. Wi... See more

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Rated 5 out of 5 stars

Ordered my new padel racquet from Nine Padel. Firstly I wattsapped them asking for advice on type of racquet then once I had decided I put the order in.. Warren who dealt with me checked in wit... See more

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Rated 5 out of 5 stars

Took the quiz, did some research and ordered a racquet and grips from Ninepadel and went with standard delivery option. I used WhatsApp to message Warren with a delivery query and the response was swi... See more

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Rated 5 out of 5 stars

Dealing with Ninepadel was great from start to finish. Great selection of rackets and competitive pricing. Great to buy from, especially if based in the UK or Ireland as they are a UK based selle... See more

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Rated 5 out of 5 stars

Top service & great communication! I enquired about a racket which was unfortunately out of stock but the guys let me know as soon as it was back & I had it 2 days later. Highly recommend & i will def... See more

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Rated 5 out of 5 stars

I recently purchase a padel racket from Ninepadel and I cannot begin to tell you how good the service was. Ordering process spot on and when I contacted the guys on WhatsApp they responded in minutes.... See more

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Rated 5 out of 5 stars

Ninepadel were brilliant from start to finish in sorting me with a brand new racket. The website is fantastic and customer service responsive and helpful when I had a query on delivery timings. They w... See more

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Rated 5 out of 5 stars

Engaging with Ninepadel about my padel purchase was an amazing experience. They were keen to understand what I was looking for and were genuinely interested in the best fit for me personally. Highly... See more

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Rated 5 out of 5 stars

What a great experience shopping on this online store. As a paddle player, it’s hard to find all the things you want in one place, but these guys have it nailed on top of this brilliant Customer Servi... See more

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Rated 5 out of 5 stars

Wanted to get my husband a padel racket for his birthday, he is new to padel. I contacted Ninepadel and was speaking with Warren, he gave me great advice on which racket to go for, My husband is ve... See more

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Rated 5 out of 5 stars

Recently purchased a Padel racquet from Ninepadel. The Padel quiz was great in helping me refine list of suitable racquets. Communication was great as was price of the racquet I purchased and th... See more

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Rated 5 out of 5 stars

Purchased a bullpadel 05 hybrid racket on a preorder and the communication from the team, specifically warren was fantastic, clear and quick. similar to delivery, the stock arrived earlier than expect... See more

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Rated 5 out of 5 stars

Really really satisfied with the customer service from Nine Padel. It was easy to place the order and communicate via WhatsApp and the order came next day. Can’t wait to try out my new racket! Overall... See more

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Rated 5 out of 5 stars

Really good info on the websites compared to most. Contacted them on whatsapp as I needed really fast delivery and Warren was straight back to me. Bought the right racket for me at a good price, real... See more

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Rated 5 out of 5 stars

Would really recommend to anyone looking for a padel racket. They stock some great high quality brands that others do not stock like the oxdog i ordered. Amazing friendly service with speedy responses... See more

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Rated 5 out of 5 stars

Excellent customer service and racket came within the specified time. Wasnt sure about if i needed a racket with it but warren advised me that my one specifically came with one already so saved me a... See more

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Rated 5 out of 5 stars

I found getting a racket a bit of a pain long deliveries etc. tbf I actually ordered another racket from a different company and was waiting weeks only to cancel my order. I then came across Ninepadel... See more

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Rated 5 out of 5 stars

Messaged Dan before ordering and he was super helpful in assisting me with my order for a new padel racket!! It was delivered to me the following day, in time for my next match...highly reccomend... See more

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Rated 5 out of 5 stars

Great experience with Nine Padel. The NOX padel racket arrived quickly and exactly as described, and the handwritten note was a really thoughtful touch. Will definitely order again and recomend them.... See more

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Rated 5 out of 5 stars

Warren and the team once again over delivered; amazing service and speedy delivery at a very competitive price. Such a quick turnaround, always more than happy to help and provide advice where need... See more

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Rated 5 out of 5 stars

First time ordering from Nine Padel — very happy with the whole process. Easy website to navigate, clear info, and my new racket arrived well-packaged. Would recommend to other UK padel players.

Company replied

Rated 5 out of 5 stars

Easy ordering process and great quality products. And incredibly fast delivery… even in the run up to Christmas my order was despatched on the day of order and arrived next day! Will absolutely use Ni... See more

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Rated 5 out of 5 stars

The rackets been great! Speedy delivery, great communication and service. & Thank you guys on checking in and making sure I’m happy with my order. I’ll definitely recommend NinePadel for your pa... See more

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Rated 5 out of 5 stars

Great selection of quality padel gear at fair prices. My order arrived quickly and well-packed, and the products are top-notch. Customer service was friendly and very helpful. Highly recommended!

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Rated 5 out of 5 stars

The team at NinePadel are amazing! They’re very responsive (on WhatsApp) and their shipping time is very quick! I ordered a racket from a different supplier which still hadn’t arrived 4 days aft... See more

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Rated 5 out of 5 stars

Messaged nine padel via a WhatsApp link on their website, although it was out of hours they still replied and gave me all the information i wanted and more. Will 100% be using again.

Company replied

Rated 5 out of 5 stars

Great products, had a question about shipping to Northern Ireland, and got a quick and helpful response back! Product is perfect, and delivery within 48 hours for Northern Ireland 10/10 would recomm... See more

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Rated 5 out of 5 stars

Exceptional customer service, rapid delivery times and quality product at competitive prices. Also, the after purchase follow up from the Ninepadel team is a classy touch. 10/10 would use again and wi... See more

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Rated 5 out of 5 stars

Bought my first padel racket from Nine Padel — really impressed with the quality and the buying guide was super helpful for a beginner like me. Delivery was quick too. Highly recommended!

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Rated 5 out of 5 stars

Fantastic customer service! Warren was incredibly helpful — couldn’t have asked for better support. The prices were excellent, and the whole experience was smooth from start to finish. I’ll definit... See more

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Rated 5 out of 5 stars

The Padel racket came in great condition and well packaged. Ordered Friday morning and had it delivered next day even with the free 48hr delivery. You also get a hand written thank you and a free nine... See more

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Rated 5 out of 5 stars

Fast delivery and a real quality product. Even arrived with a hadn't written note inside with a nice personal touch. Will definitely shop here again.

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Rated 5 out of 5 stars

Superb service from start to finish. The website was easy to navigate and even took me through a quiz to find the racquet that suited my game. My racquet was delivered promptly and was in pristine con... See more

Company replied


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4.9

Excellent

TrustScore 5 out of 5

145 reviews

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Rated 5 out of 5 stars

9/9 Perfect Padel Shop

Nine Padel was great. The customer service is amazing and they reply really fast to any questions. Big thanks to Warren for getting everything shipped out so quickly.

14 November 2025
Unprompted review
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Reply from Ninepadel

Thank you so much!

Rated 5 out of 5 stars

The guys checked in after receiving the…

The guys checked in after receiving the racket. Super after care and a great personal touch. Purchase was really easy as well. Great range in the shop too. Thank you.

13 November 2025
Unprompted review
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Reply from Ninepadel

Thanks so much for the kind words mate!

Rated 5 out of 5 stars

Dan was amazing

Dan was amazing. I’d spent weeks procrastinating over which Padel to get. One message and a brief exchange with Dan and he helped me choose the perfect one for My boyfriend’s birthday. Full of knowledge support and how my hand through the whole process making it seamless. Eternally grateful and now one very happy boyfriend.

Don’t waste your time with Copilot and reviews just speak with Dan!

10 November 2025
Unprompted review
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Reply from Ninepadel

So so kind, much appreciated! Thanks for taking the time!

Rated 5 out of 5 stars

Nine padel 5 Star

The team at NinePadel were so helpful. I reached out on Instagram for some assistance on my next racket and responded so quickly. They gave me great advice and the racket was delivered in 2 days in perfect condition. I have since referred this company to my partner who I play with regularly who has also purchased a racket from. Amazing company but most importantly amazing people on the other end. Thanks a lot guys.

11 November 2025
Unprompted review
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Reply from Ninepadel

Actually really appreciate that mate! Thank you so much for taking the time!

Rated 5 out of 5 stars

Amazing service from Ninepadel

Amazing service from Ninepadel - great advice, good communication & efficient delivery. Highly recommend

1 November 2025
Unprompted review
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Reply from Ninepadel

Thanks so much for taking the time to write this!

Rated 5 out of 5 stars

Excellent Customer Service

Was looking a new padel bat and wasn't sure what to get. I got in touch with the guys at Ninepadel and they were so helpful. I explained what I was looking to get from the new bat, and they knew exactly what I was talking about. Order an Oxdog Ultimate Tour and its been a game changer. I can't recommend these guys enough.

1 November 2025
Unprompted review
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Reply from Ninepadel

Thank you!

Rated 5 out of 5 stars

Just amazing

Engaging with Ninepadel about my padel purchase was an amazing experience. They were keen to understand what I was looking for and were genuinely interested in the best fit for me personally. Highly recommend.

Thanks for the extra trinkets in my package. Such awesome guys!

2 November 2025
Unprompted review
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Reply from Ninepadel

love this! thank you

Rated 5 out of 5 stars

Would really recommend to anyone…

Would really recommend to anyone looking for a padel racket. They stock some great high quality brands that others do not stock like the oxdog i ordered. Amazing friendly service with speedy responses and updates via whatsapp and received my order the morning after ordering!

30 October 2025
Unprompted review
Ninepadel logo

Reply from Ninepadel

Unreal! Thanks for taking the time to write this

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