NineFit Singapore Reviews 

28
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Though this is the first time I'm ordering, the customer service I should say it's awesome. Very friendly and understanding to customers challenges. Aside, they have undoubtedly quality products that... See more

Rated 4 out of 5 stars

Nice replacement but it took a bit of time to get them delivered. however, the update and information was very prompt.

Rated 1 out of 5 stars

After weeks of chasing for a replacement/refund, customer service confirmed a full refund in 3-5 working days. 8 business days later - still zero refund showing up. This is really scary. T... See more

Company replied

Rated 5 out of 5 stars

I hope it could NineFit sg could have mobile app, it will be much easier to browse with PC. Delivery was fast!

3.7

Average

TrustScore 3.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(28)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible Experience

I emailed them to ask them if I can custom a laser engraving on an item. They replied it is possible and after I made the purchase, they say that it is not possible and asked me to make another choice.

Went back and forth for a few weeks. I replied them almost instantly and finally about 10 days ago, they said that everything is done and it is ready for shipment. I chased them for a few times to update on the shipment and all they replied was the item is ready for shipment and they will get back to me on the shipment details

Shipment is finally out after 10 days. I bought this 1 month ago for a gift and now I am only able to receive the item in 7 days time.

The whole experience has been horrible. I highly recommend you not to get from them.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Promised refund not materializing

After weeks of chasing for a replacement/refund, customer service confirmed a full refund in 3-5 working days. 8 business days later - still zero refund showing up.

This is really scary. They tried to get me to accept shop credits at first, but I just wanted cash back, despite all the wait and now I’m asked to dispose at my own cost large bulky equipment.

I will try post again upon receipt of refund.

—-

Update. 14th April. Refund finally materialized.

2 April 2026
Unprompted review
NineFit Singapore logo

Reply from NineFit Singapore

Dear Customer,

We regret the inconvenience caused by the delay in your refund. It has now been completed, and we appreciate your patience.

I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
NineFit

Rated 5 out of 5 stars

Though this is the first time I'm…

Though this is the first time I'm ordering, the customer service I should say it's awesome. Very friendly and understanding to customers challenges. Aside, they have undoubtedly quality products that are impressive. Highly recommended.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SHOP!!

I have not ordered anything yet but the bmx parts they selling is like 10 times more expensive then other famous bmx shops around the world!!! And still have the cheek to state that it's on a discount!! Don't get scammed!!!

16 September 2024
Unprompted review
NineFit Singapore logo

Reply from NineFit Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

Worst customer service! Zero response for defective product!…

Do NOT ever buy from this company unless you want defective products and grief. Recently bought a Bosu Elite Trainer costing $650 from them. It was defective straight out of the box and popped out of its base before it was even 70-80 % inflated! Contacted the company via their web chat(which logged me out for no reason after asking for my details and reason for contact) and I too emailed them with photos and description of issue but ZERO response!! They simply ignored me! BEWARE! Be warned! Ps: They replied 2.5 months later that they have contacted me via email but none arrived! Spam checked...

18 May 2024
Unprompted review
NineFit Singapore logo

Reply from NineFit Singapore

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 1 out of 5 stars

Awfully bad client service

Awfully bad client service. Order confirmation emails arrive +24 hours after placing on line. No order status and the company does not respond to emails (multiple) asking for order updates...

Give wide berth if you want to order anything in a hurry or prefer to enjoy reasonable levels of client service....

27 January 2024
Unprompted review
NineFit Singapore logo

Reply from NineFit Singapore

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

The company misrepresented its…

The company misrepresented its merchandise on its website. I bought a box of tennis overgrips but that was not delivered. Instead, I received a set of just three overgrips. The representatives of this company tried to get me to accept the grips as-is by offering a voucher. I rejected it on grounds that this is questionable business practice and gross misrepresentation. Buyers beware!

25 October 2023
Unprompted review
NineFit Singapore logo

Reply from NineFit Singapore

Hi Dylan,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

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