While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their appealing appearance, versatility, and overall quality. Many people express satisfaction with their purchases, often noting that items look just like the photos and are well-made. The brand's designs are frequently described as cute, fashionable, and unique, with many consumers becoming repeat buyers due to their positive experiences. However, some customers experienced issues with their orders, including receiving incorrect items or products that differed from website images, such as a different shade or style. There were also instances where some people found certain items to be ill-fitting or made of cheap materials. Additionally, a few customers reported difficulties with returns due to specific conditions or delays in receiving their orders without shipping updates.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers expressed satisfaction... See more

Quality

Users describe positive interactions with quality. Many customers are consistently happy with the quality of... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Based on these reviews

Rated 4 out of 5 stars

I bought multiple items from this brand. I was rlly satisfied with dresses and bikinis. They look great just like in photos and I like that i can style it as casual and also nightout

Company replied

Rated 4 out of 5 stars

Cute brand, not the best customer service but you get what you buy!

Company replied

Rated 4 out of 5 stars

Love it so much, But I wish they had the jumpsuit in plus size cuz I'm 178cm tall and I'm a curvy woman, plus size would be perfect but if not, it's incredible❤️😍

Company replied

Rated 5 out of 5 stars

Received a wrong order and the Niihai team handled it amazingly! They were quick to respond and send a replacement package (even multiple times as there was some trouble with the package getting into... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great brand

Great brand! My order arrived super quick and is great quality. Thank you!

30 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi love, thank you so much for your review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Niihai is the goat

The quality is amazing — I genuinely get so many compliments every time I wear Nii Hai. I have the Cross Jumpsuit and the Charli dress, and they’re all such gorgeous pieces. I’ve never had clothes that look so good online and feel just as amazing on. Everything is packaged beautifully and the customer care is fab too. BIG LOVE TO NIIHAI!

13 April 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

hiii

the quality is amazing I do get lot of compliments every time I wear niihai pls make a pop up in Italy <3

13 April 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Amazing and so stylish

Amazing and so stylish I love this brand it’s hands down the most cool and unique in the game right now!! I can’t wait for the new drops to come out I have purchased several time the boots are the most comfortable heels I have ever had for sure!

10 April 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Stellar Customer Service

I had a nightmare situation when one of my NiiHai boots got stuck in the train door and broke. I told customer service about the situation and they were kind enough to send me a replacement pair. I’ll never forget that stellar service, it’s Niihai forever <3

17 September 2025
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Amazing items

Amazing items, and costumer service, love this brand , best out there ❤️

8 April 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Great service

Great service, quick and easy.

1 April 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Gf loveddd thisss!

Gf loveddd thisss!! Such a class branddd ⭐️⭐️

23 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Perfect gift for my girlfriend

Perfect gift for my girlfriend, she loves it and wears it all the time, and it fits incredible. Very good quality btw.

5 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

I LOVE THIS BRAND

I LOVE THIS BRAND

7 April 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

GREAT experience

Received a wrong order and the Niihai team handled it amazingly! They were quick to respond and send a replacement package (even multiple times as there was some trouble with the package getting into my country). And their clothes are so gooood!

18 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

My absolute goats 🐐

My absolute goats 🐐

31 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 4 out of 5 stars

Love it so much

Love it so much,
But I wish they had the jumpsuit in plus size cuz I'm 178cm tall and I'm a curvy woman, plus size would be perfect but if not, it's incredible❤️😍

31 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi, thank you so much for your lovely review 🩷

We’re really happy to hear you love it! We also really appreciate your feedback on sizing — thank you for sharing this with us, we’ll pass it on to the team.

Rated 5 out of 5 stars

I love Niihai

I love Niihai, the designs and quality of their items are amazing.

27 November 2025
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

such cute and fashionable clothes

such cute and fashionable clothes. i love all of the designs! everyone should def buy.
love u niihai🩵🩵

17 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Great

NIIHAII is a great brand! love the unique pieces, quality is great.

2 March 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 4 out of 5 stars

Balanced buying experience

Cute brand, not the best customer service but you get what you buy!

17 September 2025
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel! Thank you for your feedback — we really appreciate you taking the time to share this.

We’re glad to hear you like the brand and we also take your note on customer service on board as something we continue working to improve.🩷

Rated 5 out of 5 stars

so cutee

bought 2 bikinis and boots. the bikinis are sooo cute and pretty decent quality. i wear the boots all the time and are pretty comfortable.

7 November 2025
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

Rated 5 out of 5 stars

Orders fulfilled successfully and…

Orders fulfilled successfully and pretty quick customer service; will get back to you if there’s an issue!

1 January 2026
Unprompted review
Nii HAi logo

Reply from Nii HAi

Hi angel, thank you so much for your lovely review — we truly appreciate your support 🩷

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look