Never received my order. The dress was listed as ‘in stock’ and so I gave it the 5-8 day delivery window before reaching out to customer service. Never received a reply. Reached out a second time (via... See more
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The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are sell... See more
Company replied
I will admit I am a bit hesitant about buying from a new vendors on line, but the Starlet robe was just do tempting and on sale. I reached out to customer service, asked a few questions, then... See more
The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that... See more
Company replied
Company details
Written by the company
Original creations, vintage-inspired designs, and curated items selected from around the world
Contact info
9124 Beverly Blvd, 90210, Beverly Hills, United States
- 2133946050
- service@nicolettacarlone.com
- nicolettacarlone.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never recieved my product and I'm…
I never recieved my product and I'm currently waiting on how to fix the issue. I have been in contact, but am still waiting on a response.

Reply from Nicoletta Carlone
Excellent looking product
Excellent looking product. Expedited quickly and informed every step of the way!! Thank you!
The earrings are even cuter in real…
The earrings are even cuter in real life and such great quality.
Overpriced, cheap, so many issues
Their items are cute but they’re way overpriced to make their constant specials seem like a good deal, and they’re cheaply made.
My headband broke after only 3 wears, one of my orders never arrived because they sent it to the wrong address, and my final order (because I won’t be placing another one) took a month to arrive and will be returned because the hat’s spiderweb design is literally just a sticker that’s already falling off.
It’s a shame because they have some really unique stuff that I’ve gotten compliments on, but it’s not worth it because it’s all just cheap crap that won’t last.
Regarding their response, this is not factually correct. The tracking listed a different city. If the driver accidentally dropped it off at the wrong address it wouldn’t change the city in the tracking.
Btw I still haven’t been able to return the hat because they’ve stopped responding to my emails.

Reply from Nicoletta Carlone
Fast shipping. Beautiful headpiece
Fast shipping. The Freya headpiece was beautiful for our art deco new years party. Lots of compliments.
Nice but not worth money
The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are selling on Amazon for as low as $6. While we're made,I don't think Nicoletta's is worth $40. And, one major criticism, the roses look elevated in the photo. They sit very flat on head so they don't really look like roses so I am wearing another headband under this one to give the illusion of elevated roses.

Reply from Nicoletta Carlone
I’ve messaged twice about a brooch that…
I’ve messaged twice about a brooch that arrived broken. I haven’t heard back from
Address:
1436 S E Street
Oxnard, California
93033

Reply from Nicoletta Carlone
The earrings are beautiful
The earrings are beautiful, but difficult for me to put the backs on. I’m sure my granddaughter will be successful when she wears them.
Best of luck, your designs are lovely!
Linda Sutton
My wallet is gorgeous!
Third time buying from them
Third time buying from them. I love the sparkle, the style. I always get compliments.
Beautiful and unique pieces!
Nicoletta Carlone always has the most beautiful and unique items! They’re well made and always make a great conversation starter. Shipping is fast and well communicated as well.
I absolutely love my items I ordered
I absolutely love my items I ordered! Good quality! Pretty fast shipping too! I will definitely buy from this business again!
The Payton belt was above and beyond my…
The Payton belt was above and beyond my expectations, I wanna say thank you for such a great piece at such an unbelievable price point that has already become my go to every day favorite piece to wear.
Coolest spoons ever!
First of all, my order was correct! The spoons are high quality and super cool. Packaging was nice and items arrived quickly.
Just a few too many emails between you…
Just a few too many emails between you and then other service you use for shipping, duplicating information. But, overall, very smooth experience.

Reply from Nicoletta Carlone
Well Done!
My order was timely, and almost perfect. there was something that didn't fit and I'm currently trying to return it. But so far everything has been fantastic!
If I could give zero stars I would
If I could give zero stars I would. We ordered dresses from Nicoletta Carlone that the bride picked out. One of us gave our exact measurements, the others used the guide on the site. All of the dresses were horribly fitted, and even worse, they were shoddily made. The bride complained to the owner who basically offered nothing except that the one who gave the measurements could send the dress back and if they didn't match exactly, they would be refunded. When I contacted the company to send the dress back, because I needed an address, they refused to respond. It's been 3 weeks and I've sent repeated follow ups.
It's very clear that they overprice their dresses and then absolutely do not stand by their product. They tricked us into buying and then disappeared when the product was garbage. The material was cheap, the dresses were poorly constructed, and none of them fit even remotely okay. DO NOT BUY!
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