Nickscali Reviews 

Served by Sal quickly and efficiently

Fantastic experience during my first visit to store. Matthew helped me find the perfect sofas for my new house :) thank you!

The above mentioned people went above and beyond with their help in assisting our son Stuart with this purchase

We visited the King’s Lynn branch and can’t recommend them enough. The salesman was very helpful and welcoming, no pushy sales tactics just honest advice. Would definitely recommend

Excellent customer service from Christine at nick scaling King's Lynn. Thanks for going above and beyond

William was very informative and helpful in assisting us with colours, fabrics and furniture care.

Came into the store to have a look as we have been searching for a sofa for months, we had help from Daryl and found our perfect sofa. We had assistance from the manager Ruth as well. We walked away with our perfect sofa on order.

Visited the Leicester store and was helped by Abdul - allowed us time to shop and then helped us customise and order our chosen sofa. Very knowledge and was able to answer all of our questions. Thank you!

We were very well looked after by Ruth and the team at the Northampton store. Ruth was very helpful and thorough and took her time to go through different options with us. We would highly recommend Nick Scali, had some lovely sofas so the most difficult was deciding which one to buy. Thank you to Ruth and the team, highly recommend.

Went in looking for a sofa and got a great deal and service from Matthew and Colin. 10/10 would recommend

Brilliant man Mathew, good service, very friendly, im happy with my purchase.

We have visited several sofa shops and the one we kept coming back to was Nick Scali, Leicester, the main reason I think for this was the non-pushy sales approach of John. He was friendly, helpful, patient and could recall us from a previous visit although it being 6 months apart. Give the man a raise.

Do Not Buy a Sofa from here!!!! They have completely ripped my grandma off. They measured wrong so it wouldn't fit in the house so couldn't even be delivered. They have been a complete nightmare to deal with and will not put anything in writing this has been on going for months and she still hasn't had a penny back! They promise to ring and never do. Stay well clear of these guys when spending thousands on sofas ..... she's been offered 65% of her money back but that is not good enough. YOUR STAFF MADE THE MISTAKE NOT YOUR CUSTOMER!!!!!

William was incredibly helpful and helped us choose the perfect sofa. He explained lots of different payment options and had a great sense of humour!

Great service from Christine in Kings Lynn. She knows exactly what she’s talking about. She was not pushy at all - she just wanted to help.

A Very Disappointing Experience

I had an extremely frustrating experience with Nick Scali after purchasing an L‑shaped sofa. Before placing the order, the staff were attentive and helpful; however, once the order was confirmed, the level of customer service declined significantly.

The sofa was delivered 13 weeks after ordering, which was acceptable. All measurements were taken in-store with the sales representative (Gareth), so we were confident there would be no issues. Unfortunately, on the day of delivery, the sofa could not fit through our main door. The delivery team refused to dismantle it, even though this should have been an obvious and manageable solution.

When we contacted the store for assistance, we were told that the salesperson who handled our purchase was on leave and that no one else could help. As a result, the delivery team was instructed to take the entire sofa back.

A few days later, once the salesperson returned, we were informed that the sofa could be dismantled and redelivered—but only if we paid approximately £400 for dismantling and redelivery. There was no acknowledgment that this issue arose due to the lack of support on the original delivery day. It felt as though no one was willing to take responsibility.

To make matters worse, when the sofa was eventually delivered, it had three defects. When we contacted the store again, we were told to raise a service request through their website instead of being helped directly. Ideally, the store should have taken ownership of this issue rather than redirecting us elsewhere.

Overall, this experience has been extremely disappointing. I am not happy with the service and will never choose Nick Scali for future purchases. I would not recommend this store to anyone.

In contrast, we have purchased furniture from nearby stores such as Oak & More and Furniture Village, where the staff were genuinely helpful, valued our time and money, and provided far better customer service

Thank you Frank ! We spent the day sofa shopping in Cheltenham and, to be honest, it started off pretty frustrating. We visited several stores where the experience was either underwhelming or unhelpful — limited options, little engagement, and nothing that really felt right for our new sofa.

By the time we arrived at Nick Scali, we were already close to calling it a day and resigning ourselves to more online searching instead. But walking into the store, we were immediately greeted by Frank, whose warm welcome, friendly conversation, and genuine approach instantly put us at ease.

From that moment on, everything changed. Frank took the time to understand exactly what we were looking for without any pressure, making the whole process feel relaxed and enjoyable. Before we knew it, we were sitting with a coffee, trying out a sofa that felt just right — both in comfort and style.

Frank was, quite simply, the perfect salesman in every sense. We came in wanting to buy, but also prepared to walk away if nothing felt right — and he made the entire decision effortless. Thanks to him, what started as a disappointing day turned into a genuinely positive experience, and we left with a sofa we love.

An excellent experience from start to finish
Gav and Jen

Abdul, Leicester nick scali furniture store was very patient, polite, helpful, knowledgeable. And it was great customer service.

Jamie was great!
He was very welcoming and patient in waiting for me and my daughter make our choice. Although we did not have the same tast in colour he helped us find a common ground. I recommend this shopping experience to any looking for a sofa.

Jennifer

Went into the Lowestoft branch to look at a new sofa, Vanessa approached me and my friend to see what help we needed and also told us how the couches with secret buttons worked. After we’d had a browse, Vanessa came again to see if we’d found a couch that we were interested in, and after a lovely chat and taking some measurements we were back in 20 minutes to get it.
Both Vanessa and Simon are amazing, lovely to chat to and super friendly as well as knowledgeable about all of the sofas and the NickScalli brand. Both were such an asset to the company and a massive reason we went for a couch there as opposed to some where else. Highly highly recommend this store.