... Reviews 

Very helpful… my group had to use their reposit scheme because we couldn’t afford the deposit anywhere otherwise we would have had anywhere to stay

Best landlord I’ve ever had studied at manchester and they took the best care of me

Without one word of hyperbole, this company is a total disgrace. They should be closed down. The staff are rude and well-versed in diversionary tactics of doing nothing to resolve any issue. They are particularly skilled at exploiting students. In the end, I had to get the local MP's office involved to resolve the issues as the students were at risk.

The most sad company out there , will overcharge you for bills as they forced you to sign multiple expensive contracts and you don’t get a choice , none of us signed a 30 pound a week bills contract , we actually signed a 22 pound one but we were forced to use a 30 pound one and now they want me to pay for both contracts as it turns out they’re using electricity from the 2nd contract ,vultures , awful payment plan timings , dirty disgusting unclean houses with weird room setups , EG fridge in the front room and terrible 2005 TV

There are the worst company, they move so slow, staff is so rude, they don’t care, don’t give them your money it’s not worth it, it’s a hassle to do anything with their staff.

If I could give zero and minus minus rating I would! DO NOT SIGN a contract with them you will regret it! It does not protect you as the tenant. They only care about £ & landlords which quite frankly are dodgy! Unclean, not fit for anything accommodation. Ignore calls , ignore issues quite frankly not bothered. Try and charge for things that are landlords responsibility and not bothered about the effects on tenants. Nothing about them is professional happy to push you to sign and then your on your own !! They need looking into. Save yourself the pain and do your homework. If you view properties do your research as once you have signed your on your own!! Invoices and figures don’t match and lip service all the way. Quite frankly they need to close their doors as not fit for purpose. RUN in opposite direction put your money else where.

Absolutely horrific experience, WEAPONISED incompetence. I would give them zero stars if I could.

Completely incompetent staff, consistently made accounting mistakes without rent payments and tried to get us to pay THOUSANDS more than we were meant to - took myself calling every day for 3 months and sending countless emails to fix this issue. The house was not clean when we moved in, and the bathroom sink was blocked which they charged us for (£150 to unclog a drain by the way) even though we'd just moved in - bet they charged the previous tenant too by taking it out of their deposit. Old, broken boiler when we moved in - didn't get fixed until 3 months into the tenancy. Consistently didn't tell us about 9 am house viewings until either late the night before or the morning of, and then sent emails complaining that it wasn't spotless despite the lack of notice.

Took £560 of our collective deposit just for cleaning - even though we thoroughly cleaned the house. Prolonged the deposit repayment process - I phoned multiple times while waiting for the process to continue and every person I spoke to blamed it on someone else in their department. Again, weaponised incompetence - the length of time taken meant my house had to accept the charges as we needed the money back and they were deliberately taking advantage of the fact that we're students and don't have the money to let the deposit issue go on for as long as they tried to make it.

Please please never use this company.

If I could give this estate agents a lower rating I would. They come across like a professional outfit but you soon find out they operate like a back-street set up. Book viewings for them not to show up without any cancellation notice and run you the same line about an offer being accepted. Sounds dodgy but unless you know someone within the company or if you grease the right palms you’ll be fine if not stay away!!

The team here were amazing when we made the decision to sell our home. When putting our house on the market, the process was very professional and quick. Viewings were taken care of by the team which really took the pressure off ourselves. Definitely would recommend.

Do not touch this company… they are crooks. If your youngsters are renting from them currently… be aware. They don’t carry out repairs, landlords enter the properties without notice, they then refuse to return deposits claiming the reported maintenance requirements (boilers, extractors, radiators leaking, etc) have been repaired. Hot water really is a luxury too far… disgusting.

Giving this a single star but only because you have to select one to leave a review. This company are an absolute disgrace to the profession. They rent at an extortionate price, ignore any online maintenance reports, allow landlords full access to properties without notice, are uncontactable and do not respond to emails or voicemails. And BEWARE!!!! They will keep your deposit stating that when you leave the property, there are repairs to be done - these are all the repairs you will have reported during your tenancy. They should be struck off and their letting licence removed. DO NOT USE THEM!!

Poor customer care, just out for the money

Communication is horrible, tried emailing and phoning them about lease issues, they didnt respond or acknowledge them. As a student this company isnt good to deal with and rent from

scummy, their office should be vandalised.

they'll rent you an uncleaned property, not give you inventory (this part is important for their deposit scam), wont answer the phone for any questions/guidance, and after your tenancy, they'll charge you for stuff that was broken before you moved in (but they didnt give you the inventory first-have fun with that). overall unworkable, awful business, scummy, full of scammers and lazy do-nothing soulless slobs. save your time and be homeless instead, the customer service will be better at least ✌️

Property Management
I have nothing but praises for the whole Nicholas Humphreys team, from the beginning of our relationship they have been nothing but professional and extremely helpful with managing my properties and allowing me to have all the free time in the world

Highly recommend them!

Appalling communication and lack of process. Spoken to a couple of willing people at one of the branches but the whole set up seems disjointed and badly run. Had problems at the start of a rental which could be fixed in a day but still outstanding a month later. Really surprised how bad communication is. Infuriatingly you can't email anyone directly (there is a contact us form that I have used 3 times with no response), if you get through on the phone they don't get back to you, neither do they respond to voicemail massages (have left several). Just fed up with chasing them now.
Trustpilot reviews suggest some constructive feedback, so here is some, put in some decent processes, provide email communication, and respond to people when they have a problem and keep them updated please, it's not rocket science

Absolutely disgusting how they are even still legally allowed to operate. Somebody needs to shut them down. Two years ago I started a cleaning company and they asked me to do there end of tenancy cleans. At first this seemed like the lucky break, the houses where always horrific and the time expectations / work load was almost a joke however being younger and newer to the business world it was done without question.

A month or so passed and I was still getting jobs to go to, but no money was coming in yet which got me feeling nervous understandably but got reassured by the dirty lying team at Nicholas Humphreys that it can take a small amount of time as they have to wait for the landlords to get the deposits from the new tenants ect or are just inspecting the job same believable bulls&@t every time. Fast forward a while and I’m sat with the manager of the Portsmouth branch in there office being told if I take them to court I will lose everything as there’s no proof besides the bible size folder full of email and text conversation and confirmation of quotes and job notes / payslips signed and sealed by none other than himself.

Anyway long story short the court case was won and I am owed the money but because the bailiffs are so short staffed and busy and Nicholas Humphreys can’t afford to pay there bills I’m left out of pocket still to this day over 2 years later.

Students don't expect to get your deposit back anytime soon. 3 months and counting so far. Lots of excuses with its TDS, not us. Our contract is with you, you get a management fee, spend it on serving your customers.
Nobody answers the phone, nobody calls you back when you raise an issue on chat. In fact they only do something when you are about to start small claims court.

Had a viewing with dani, she was very easy to talk to, answering all our questions and was very polite.

Recently had a viewing with Dani, she was excellent. Very welcoming and knowledgeable, answering all our questions throughly. Would highly recommend, thanks.