I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more
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For being overseas I was expecting delivery to take a while but I got within a couple days and the earrings are perfect 😍 I can’t wait to wear the hydrangea pearl earrings for my wedding! I even got... See more
Company replied
Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and fine quality.
27 April 2026
Reply from Nice Cream London
Hello Celia, thank you for leaving us a review, we truly appreciate it! We're glad we could get your pieces to you quickly and that you love the quality. We hope to see you again!
The Nice Cream Team
Stunning pieces… I bought hydrangea…
Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments.
My friend had a special birthday and I knew straight away what to get her having seen my own…. Cannot wait to treat myself again
18 April 2026
Reply from Nice Cream London
Hello Sheelagh, thank you so much for your kind words! Thank you for sharing your experience. We hope your friend loved the jewellery as much as you!
The Nice Cream Team
Reply from Nice Cream London
Hello Cheryl, thank you for taking the time to leave us a review! We're thrilled to hear you were happy with our service.
The Nice Cream Team
The experience was amazing!!
The experience was amazing!!! My purchase came quickly and when promised!
25 April 2026
Reply from Nice Cream London
Hello Eva, thank you so much for your review! We're glad to hear you were satisfied with our service.
The Nice Cream Team
Fast shipping, beautiful pieces, love love love
For being overseas I was expecting delivery to take a while but I got within a couple days and the earrings are perfect 😍 I can’t wait to wear the hydrangea pearl earrings for my wedding! I even got the minis for my flower girl.
7 April 2026
Reply from Nice Cream London
Hi Amanda, thank you so much for your lovely review! We’re so pleased to hear your order arrived quickly and that you love the pieces. The Hydrangea Pearl earrings are such a beautiful choice for a wedding, and the minis for your flower girl sound perfect. Wishing you the most wonderful day, we’re honoured to be a part of it!
The Nice Cream Team
I love my mini hydrangea bracelet
I love my mini hydrangea bracelet. The Quality is exquisite! I couldn’t believe how quickly my bracelet arrived across the pond. Will definitely be ordering more pieces!
6 April 2026
Reply from Nice Cream London
Hello Lori, thank you for leaving us a review, and for your kind words! We're happy to hear it arrived quickly for you, and that you're pleased with the quality. We look forward to welcoming you back again!
The Nice Cream Team
Lovely earrings but the butterfly isn’t…
Lovely earrings but the butterfly isn’t tight enough, they fall out easily so expecting that I will soon lose them.
3 April 2026
Reply from Nice Cream London
Thank you so much for your kind words, Joanne! We're sorry to hear the butterfly backs didn’t feel secure.
We’ve been in touch with you directly to get this sorted and will make sure this is resolved for you as quickly as possible. If there’s anything else you need in the meantime, please do let us know.
The Nice Cream Team
I looked amazing as a bride because of…
I looked amazing as a bride because of these guys! The earrings and the brooch- ehich I used it in my hair- gave the whole ensemble a sofisticate look. Thank you for your wonderful products! Also, delivered with care, luxurious packaging, great product quality! I recommend them with all my heart! ❤️
31 August 2025
Reply from Nice Cream London
Hi Ana, thank you so much for your thoughtful review! We are thrilled to hear you used our pieces for your special day, it sounds like you were so well put together! Thank you for your kind words about our pieces and packaging, we truly appreciate it.
The Nice Cream Team
Great earrings for my daughter in laws…
Great earrings for my daughter in laws birthday would highly recommend. Lovely box and great gift bag (extra for gift bag). I will defo use this company again.
7 April 2026
Reply from Nice Cream London
Hello Jackie, thank you so much for taking the time to leave a review. We're happy to hear you like our packaging and jewellery, and we hope your daughter-in-law loves them too. We look forward to you shopping with us again!
The Nice Cream Team
Item arrived in a timely manner
Item arrived in a timely manner. Very pleased with the service.
6 April 2026
Reply from Nice Cream London
Hello Philomena, thank you for leaving us a review! We're glad to hear that they arrived swiftly and that you're pleased with our service.
The Nice Cream Team
Gorgeous
Gorgeous, quality jewellery, delivered speedily, in a beautifully packaged box, which made it a lovely opening experience. Would highly recommend.
5 April 2026
Reply from Nice Cream London
Hello Jennifer, thank you so much for your lovely review! We're so pleased that your experience from start to finish was a positive one. Thank you for sharing!
The Nice Cream Team
Absolutely beautiful pieces
Absolutely beautiful pieces - really quick delivery.
I have ordered quite a few pieces & have always been truly delighted with the stunning quality & design.
Also gorgeous packaging too !
Thank you all ,
3 April 2026
Reply from Nice Cream London
Hello Aisling, thank you so much for your wonderful review! We are so happy to hear that you're delighted with the quality and design of your pieces. It’s great to know that our quick delivery and packaging added that extra special touch to your experience. We truly appreciate your continued support and can't wait to see what you choose next!
The Nice Cream Team
Everything went perfectly
Everything went perfectly! From the customer service to the packaging and dedication! They are exquisite jewelry that bring a smile to the faces of everyone who wears them, especially if you have a big day and you are going to be a bride. Thank you for these exquisite jewelry and I can only recommend you! I absolutely love them!
4 March 2026
Reply from Nice Cream London
Hi Cristina, thank you so much for leaving us such a lovely review. We're so glad to hear how happy you are with our service and pieces. We wish you all the very best with your wedding preparations and hope you have the most special day!
All the best,
The Nice Cream Team
Stunning earrings, 2nd pair already ordered
I ordered the hydrangea earrings after seeing the company discussed on a YouTube channel (Alex Collins) they are stunning and I love them so much that I have ordered a 2nd pair in the cinnamon colour.
19 March 2026
Unprompted review
Reply from Nice Cream London
Hi Karen, thank you so much for taking the time to leave us a review, we truly appreciate it. We're thrilled to hear you're happy with your purchase! We hope you love the cinnamon style just as much, they are quickly becoming one of our most popular colours!
I ordered a pair of earrings from this…
I ordered a pair of earrings from this shop, opened the package for about 5 minutes just to try them on, and carefully put them back exactly as they were. I am a very responsible customer and made sure they were in perfect condition before returning them.
The company later claimed there were “visible signs of wearing” and refused to refund me, which is simply not true. The earrings were practically new. I am extremely disappointed with how this was handled and would not recommend this store based on my experience.
12 February 2026
Unprompted review
Reply from Nice Cream London
Hi Michaela,
We are sorry to hear that you feel disappointed with your experience.
As outlined clearly in our returns policy, for hygiene reasons earrings must be returned in their original condition and unworn. This includes not being tried on.
In your review you mention that the earrings were opened and tried on before being returned. Unfortunately, once earrings have been tried on, we are unable to resell them and therefore cannot accept them back for a refund. This policy is applied consistently to all customers to ensure hygiene standards are maintained and are stated on the packing slip that arrives with your order.
We understand this may not be the outcome you hoped for, but our decision was based strictly on our published policy and the condition of the items upon return.
If you would like the earrings sent back to you, please contact us directly and we will be happy to arrange this.
Kind regards,
Arron
Nice Cream London
Absolutely beautiful 😍
31 January 2026
Reply from Nice Cream London
Thank you for your review Lucy, and for your kind words!
An all occasion earring.
My earings arrived safely, looking forward to wearing them as a day, work and night, As The Kate will work so well in everyway.
31 January 2026
Reply from Nice Cream London
Hello Clare, thank you for leaving us a review, we truly appreciate it. The Kate earrings are so versatile, great choice! We hope you love wearing them.
Beautiful jewellery
The process of shopping, payment and shipping to Switzerland was easy and transparent.
31 December 2025
Reply from Nice Cream London
Thank you for leaving a review Karoline, we're so glad to hear your experience was seamless ordering to Switzerland!
I love my bracelet
I love my bracelet. It came faster than some or my US orders all the way from London.
4 January 2026
Reply from Nice Cream London
Thank you so much LaShanna for leaving us a review. We're so happy to hear that it arrived so quickly to the US! We hope you enjoy wearing your new bracelet.
Reply from Nice Cream London
Thank you so much for sharing your experience! We are thrilled to hear you're happy with your pieces and our delivery times!
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