⭐️⭐️⭐️⭐️⭐️ Amazing experience at Nialaya Jewelry. Linda and Mathias truly took their time with me and made the entire process feel easy and personal. There was absolutely no rush — just real, thought... See more
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Review summary
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Nialaya for the W!! Absolutely love my two pieces collected (Blue Lapis Stud Bracelet & Gold CZ Panther). They compliment other bracelets well and work even better as singular pieces. The customer... See more
Company replied
This store is absolutely amazing — the jewelry is beautiful and they offer a wide assortment to choose from. Johnathan was super helpful answering all my questions and letting me look at so many diffe... See more
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⸻ ⭐⭐⭐⭐⭐ Have shopped at Nialaya several times, and it’s always a pleasure. Shipping to Denmark is super easy, and customs/VAT are already included in the price, so there are no unpleasant s... See more
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Company details
Written by the company
Danish-American founder Jannik Olander started Nialaya as a tribute to a Shaman he met on a life-changing journey through India. Inspired by spiritual insight and a deep belief in energy healing, he returned to Los Angeles with a vision: to create meaningful jewelry that channels personal power and intention. Rooted in a “Handmade in Hollywood” ethos, every Nialaya piece is crafted by hand in the brand’s Los Angeles studio using carefully selected pearls, gemstones, beads, sterling silver, stainless steel, leather, and precious stones. What began as a small collection sold to a renowned boutique in Beverly Hills quickly caught the attention of Hollywood’s elite. Nialaya soon became one of the most celebrity-endorsed jewelry brands in the world. Since opening its flagship store at 8215 Melrose Avenue in 2010, Nialaya has grown into a globally recognized name. From Los Angeles to Tokyo, its bold, boho-luxe designs have become symbols of individuality, style, and spiritual depth — more than jewelry, they are statements of purpose.
Contact info
8215 Melrose Ave, 90046, Los Angeles, United States
- 310-499-7162
- customerservice@nialaya.com
- nialaya.com
4.7
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Gorgeous selection of jewelry for men…
Gorgeous selection of jewelry for men and woman. Extremely patient staff that show you all the options and sizes until you’ve found the perfect match. Highly recommend!
16 April 2026
Unprompted review
Reply from Nialaya Jewelry
Dear Fernando, So great to hear. Thanks very much. Hope to welcome you back soon. Br Team Nialaya
Excellent customer service recovery
I initially had a disappointing experience with Nialaya due to product quality issues and a lack of response from customer service.
However, after voicing my disappointment in a review here, I was contacted directly by CEO Jannik Olander, who personally took ownership of the situation and took the time to handle my case.
I genuinely appreciate the effort and care that went into resolving the issue. Everything was handled professionally and efficiently, and the issue has now been fully resolved.
While my initial experience was frustrating, I have to give credit where it’s due. The level of personal service and follow-up I received from Jannik was exceptional and beyond what I expected.
Thank you for taking this seriously and making it right.
9 April 2026
Unprompted review
Reply from Nialaya Jewelry
Hi Ana,
Thank you so much for updating your review, it truly means a lot to us.
I’m very happy we were able to resolve the issue to your satisfaction. While I’m sorry for the initial confusion, I genuinely appreciate you giving us the opportunity to make things right.
At Nialaya, we are always here to support our customers, and your feedback helps us continue to improve every day.
We hope to welcome you back again soon.
All the best, Jannik & Team Nialaya
Reply from Nialaya Jewelry
Thanks so much Tommy. Happy to hear you love our Jewelry. Greetings from Team Nialaya & Jannik Olander
Excellent product and quick exchange
The bracelet I ordered was great but was a bit larger than expected and required an exchange. The exchange process was amazingly fast. I received my replacement within an extremely short period of time. Possibly the quickest exchange and service I have ever experienced.
14 March 2026
Unprompted review
Reply from Nialaya Jewelry
Hi Rich,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience. I’m very happy to hear that the exchange process was quick and smooth and that the new bracelet worked out perfectly for you. Providing fast and personal service is something we truly care about, so feedback like this means a lot to our team.
Enjoy your bracelet, and we hope to see you again soon. Warm regards, Jannik Olander, CEO / Founder, Nialaya Jewelry
High quality and beautifuly crafted…
High quality and beautifuly crafted jewelry, and fast shipping .
3 October 2025
Reply from Nialaya Jewelry
Dear Fadi, Thanks for the kind words very happy you got your order so quickly. Best Team Nialaya
Reply from Nialaya Jewelry
Thanks so much for the kind words, Kennedy. We always do our best. Hope to welcome you back soon. Best Team Nialaya
Great experience
Great experience! loved everything here. Also, the assistant Evelyn was so pleasant and helped me to find everything I needed. Definitely a must have❤️
11 February 2026
Unprompted review
Reply from Nialaya Jewelry
Dear Angela, Wonderful to hear. Thanks for sharing your experience at Nialaya. Evelyn is truly the best. We hope to welcome you back soon. Best Team Nialaya
I liked the frequent updates regarding…
I liked the frequent updates regarding my order & I received it in a week, ordered 2 mens bracelets from the UK.
My only complaint/ suggestion would be to the open & close of the bracelet.
It is very difficult to do it by myself & it would be better if you replace the manual opening and closing of the bracelet to a magnetic one like my Swarovski mens bracelet.
It saves time and prevents frustration!
2 February 2026
Unprompted review
Reply from Nialaya Jewelry
Dear Alwyn, thank you so much for your review — and we’re really happy to hear you appreciated the frequent updates and that your order reached you in the UK within a week.
Regarding your feedback about the clasp: Thank you for pointing that out. Our bracelets use a manual lock system that is designed to be very strong, secure, and durable, but we completely understand that it can feel a bit tricky to open and close by yourself, especially at first. You should get the "feel" of it after a few times :-)
Just so we can help you properly — which of the two bracelets was giving you the most trouble (or was it both)?
We normally don’t hear that customers ever have issues with the locks, but we truly appreciate the feedback and we’d love to assist you with a quick tip on how to use it more easily.
If you ever have any questions, we’re always here to help — feel free to send us a DM on social media anytime, or contact our customer service team directly and we’ll gladly guide you.
Thank you again for your support and for choosing Nialaya. Enjoy your Jewelry.
Reply from Nialaya Jewelry
Dear Buddy. Thanks for visiting Nialaya.com very happy to hear you were happy with our service. Best regards Team Nialaya
A nice and clear experience in Nialaya, every thing goes easily
A nice and clear experience in Nialaya
27 January 2026
Unprompted review
Reply from Nialaya Jewelry
Thank you for shopping at Nialaya.com. We’re always here to make your experience seamless, fast, and effortless. Best Team Nialaya
Great options and great service!
Great options and great service!! I can’t wait to come back!!
25 January 2026
Unprompted review
Reply from Nialaya Jewelry
Dear JK, thanks for swinging by our shop and picking up some very cool pieces. We hope you enjoy them and that we see you soon again. Best Regards Team Nialaya
Helpful and friendly staff
Helpful and friendly staff. The girl made my first time here great. I’m definitely coming back!
24 January 2026
Unprompted review
Reply from Nialaya Jewelry
Dear Juan, Thanks so much for the kind words. We always do our best to accommodate our customers. Hope to see you back at Nialaya again soon. Best Team Nialaya
Reply from Nialaya Jewelry
Dear Ivan, Glad to hear you loved your order. We hope we are able to help you again in the future at Nialaya.com
Very good selection
Very good selection. Helpful salesperson. Found exactly what I was looking for.
17 January 2026
Unprompted review
Reply from Nialaya Jewelry
Really great to hear, Joseph. Thanks for sharing your experience that means a lot to us. We are looking forward to seeing you again. Best Team Nialaya
Great experience!
Great experience! The person who helped me, Jonathan, was very helpful. The quality and detail of the piece I purchased is truly impressive.
16 January 2026
Unprompted review
Reply from Nialaya Jewelry
Dear Antonio, Thanks for visting Nialaya. We are very happy to hear you liked it and found some cool Jewelry. Always here to help and we are looking forward to seeing you back. Have a great day. Best, Team Nialaya
Walked in with no appointment - HIGHLY RECOMMEND
Walked in with no appointment, and the Sales Associate was helpful throughout the whole "Tryon"process. Answered every question and patient throughout. High quality products as well. Highly recommended!
12 January 2026
Unprompted review
Reply from Nialaya Jewelry
Great to hear Tako. Thanks for trying so many cool styles and shopping at Nialaya. We hope to see you back soon again. Best regards, Team Nialaya
Affordable prices & love the style here…
Affordable prices & love the style here for Men’s jewelry.
7 January 2026
Unprompted review
Reply from Nialaya Jewelry
Thanks SO much, Michael. We appreciate the kind words and hope to welcome you back soon. Best Team Nialaya
This store is absolutely amazing
This store is absolutely amazing — the jewelry is beautiful and they offer a wide assortment to choose from. Johnathan was super helpful answering all my questions and letting me look at so many different pieces. He was really patient and great to work with. If you’re in the area, you should absolutely stop in and pick something up!!
4 January 2026
Unprompted review
Reply from Nialaya Jewelry
Thank you so much for the kind words and for taking the time to share your experience. We’re truly happy to hear you loved the jewelry and enjoyed exploring the collection. Johnathan will be so pleased to hear this, he really does an amazing job and genuinely cares about helping each client find the right piece.
We appreciate you stopping by and hope to welcome you back again very soon. 🙏
Warm regards, Jannik Olander Founder & CEO
Nialaya Jewelry
Attentive service and went out of their…
Attentive service and went out of their way to make the shopping experience as easy as possible.
4 January 2026
Unprompted review
Reply from Nialaya Jewelry
Dear Jaime,
Thank you so much for your kind message. I’m very happy to hear this, as our customer service team works very hard every day to take great care of our customers. I will pass your feedback on to the team, and I really appreciate you taking the time to share it. It means a lot to all of us.
Wishing you a Happy New Year, and we look forward to welcoming you back on Nialaya.com soon.
Best regards, Jannik Olander / Founder & CEO / Nialaya Jewelry
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