Absolutely love NGRAVE Zero and app! Super easy to use but more importantly super secure and knowing that my assets are secure is everything to me! I can focus on other issues like growing my portFo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Set up was EASY! Follow instructions to be sure you don't mis-interpret the correct steps to ensure you have the COLDEST wallet available. Got mine a year ago and couldn't be any happier. Used others... See more
Ngrave.io is fantastic! I’ve had the best experience with liquid app and I’d love to see visual biometrics added. Plus, customer service is on point. Seriously, the Ngrave cold wallet, and their team... See more
Very expensive If battery stops working you have to buy a complete new wallet or need to put it on charger continuously, not a good option for such an expensive device. Not fully open source. Limi... See more
Company details
Written by the company
NGRAVE is a blockchain security provider offering a user-friendly end-to-end solution for individuals’ digital assets and cryptocurrencies self-sovereign management.
Contact info
Brussels, Belgium
- support@ngrave.io
- ngrave.io
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've had Ngrave for about 3 years now…5 star!!
I've had Ngrave for about 3 years now and it's the best cold wallet I've used so far. Very secure!
Also their customer support is 5 star as you would expect from a product this good!
The best cold wallet and a super customer service
Maybe THE best experience to keep your crypto safe. Totally cold wallet is always a plus, and it's super easy to set up and use. And customer service is top of the noch ! Every time I have an issue or a question, they always provide valuable insight that helped me recover all of my assets.
Strong, sturdy, secure yet simple
This cold storage device is solid. The set up process provides evidence as to why it is the most secure device to date. The engineering and thought needed to accomplish this is significant. My mind is at ease with NGRAVE as my cold storage device.
Exceptional Security with Premium Quality
I've been using the Ngrave Zero for storing my Bitcoin and couldn't be happier with my decision. The design is absolutely stunning - it feels like a premium device from the moment you unbox it. The build quality is solid and substantial, not at all like the flimsy plastic hardware wallets I've seen before.
What really impressed me was how intuitive everything is. The touchscreen makes navigation smooth and the Liquid app works seamlessly for checking balances and transaction history. The completely air-gapped design with QR code communication gives me total peace of mind knowing my keys are truly offline.
The customer service has been excellent whenever I've had questions. Quick responses and genuinely helpful support - you can tell they actually care about their customers rather than just making sales.
Yes, it's expensive, but when you're securing significant crypto holdings, the EAL7 certification and bulletproof security architecture are worth every penny. The graphene backup system is brilliant too - far more durable than paper or digital backups.
If you're serious about crypto security and want a wallet that combines maximum protection with a premium user experience, the Ngrave Zero is absolutely the right choice. I have complete confidence in this device protecting my assets.
Absolutely love NGRAVE Zero and app
Absolutely love NGRAVE Zero and app! Super easy to use but more importantly super secure and knowing that my assets are secure is everything to me! I can focus on other issues like growing my portFolio. I will always recommend this company. They care about their customers and stand behind what they are about. They know and understand their WHY!! Cheers!
NGRAVE is good a good cold storage but needs improvement
The NGRAVE is a good cold storage wallet and feels like it is well constructed with solid materials. However, my major issue with this device is the fact that it has the worst finger print scanner in existence... I do not say that lightly. I took me about 150 attempts to get into my zero. By the time I could finally get into my finger print settings I couldn't have been happier to turn off that feature, it horrible! For a product that costs $400 it should have a high quality finger print scanner like my Samsung smart phone has. Love the idea but it needs MAJOR improvement. Other than that its a good product and works as it should.

Reply from NGRAVE
The Team of Ngrave gave me full…
The Team of Ngrave gave me full attention for probles i faced , after the video call they solved the issues and all was set go go
Well deserved 5X rating,
Thank you Bene for the amazing work you did
Ngrave.io is a top notch company, and excellent security and support.
Ngrave.io is fantastic! I’ve had the best experience with liquid app and I’d love to see visual biometrics added. Plus, customer service is on point. Seriously, the Ngrave cold wallet, and their team is fantastic. I have to mention security too, it’s incredible. Both cold wallet and Liquid app is on point.
Thanks Ngrave.io!
Chris
Chris Lee of I Trust Capital has been very helpful too me. I appreciate all his support and friendly manner. I would recommend I trust Capital.

Reply from NGRAVE
The only trusted crypto wallet that…
The only trusted crypto wallet that deliver honesty and trust to serious users. Ngrave is the best and safest wallet
The Most Security I could hope for.
The Most Security I could hope for.
I love the wallet. Thank you Ngrave!
Very happy
Delivery was fast, setup was easy, and I'm very happy with this product.
Secure and thoughtfully designed — peace of mind in a sleek package
I chose the NGRAVE ZERO for its top-tier security model, and it has truly delivered. The fully air-gapped setup and biometric access feel reassuring, and the build quality is excellent. Initial setup takes a bit of time, but the instructions are clear. Ideal for those who take crypto self-custody seriously.
Best customer service I know
As a beginner in this space, I did not trust myself with the complexity of self custody and safely signing transactions. Therefore I was looking for a quality hardware wallet that has an active, professional customer service. There are not many, but NGRAVE topped the list and a friend of mine recommended it. I purchased the NGRAVE device and found out that some exchanges like to make it difficult to withdraw your tokens. I believe that this happens because they like to keep custody of your coins. The NGRAVE customer service helped me in the process of safely moving my tokens from the exchange to the wallet. This was offered free of charge in 2024, through a video call. I was given many great safety tips. There are quite a few things that can go wrong in the process (the worst being your seed phrase touching the internet). But because a professional helped me, I could rest assured that my tokens are safe in coldstorage. I would recommend anyone who is new to crypto to pick a hardware wallet with quality customer service like NGRAVE. There are many stories of all kinds of wallets being drained when the owner makes a mistake. NGRAVE customer service will go far to prevent that from happening.
To all wallet users who say that NGRAVE is expensive, I'd like to say that the small additional price for a safe wallet (EAL 7 is a higher standard than banks) is absolutely worth it. You really don't want to lose all your funds because you paid $100 less for some shitty wallet with safety issues and no customer service.
Special thanks to Bene for his professional advice
The absolute MOST SECURE wallet out there
When it comes to storing crypto, you either go fully cold or you don’t store at all. Those so-called “semi-cold” wallets that can be compromised via Bluetooth or USB shouldn’t even be called cold. NGRAVE ZERO is, without question, the ONLY truly safe hardware wallet on the market, and it’s also beautifully designed, making it a pleasure to set up and use.
It gives real peace of mind, turning what’s a very stressful process, moving and storing your crypto, into a smooth, even enjoyable experience. It's perfect for a non-techy person, really easy and intuitive. I can’t recommend this wallet enough.
The Zero is my third hardware wallet…
The Zero is my third hardware wallet and will now be the ONLY wallet I buy in the future. The ease of setup and use is paramount for me and the app is simple to understand. I HIGHLY recommend The NGrave Zero!
high development standards
Safeguarding wealth requires professional software and hardware development, along with a strong commitment to high development standards — something I’ve truly come to appreciate. NGRAVE continues to deliver excellent service and top-tier quality, and I look forward to even more impressive innovations and experiences. With the growing challenges of cybersecurity, I hope to see ongoing improvements in protective measures as well.
Set up was EASY
Set up was EASY! Follow instructions to be sure you don't mis-interpret the correct steps to ensure you have the COLDEST wallet available. Got mine a year ago and couldn't be any happier. Used others in the past, highly recommend this one now to friends. This has phone app (LIQUID) that is very handy. Actual hardware wallet never connects to internet.
Very easy set up process
Piece of cake, peace of mind, great piece of kit. if you want the best, forget the rest. I am in my sixties and not very tech savvy. The NGRAVE is a breeze to set up and use, with help readily available if required.
The only EAL7 certified crypto hardware wallet
The EAL7 certification is literally, the highest certification for security, it’s ranked from 1-7. This was the main reason why I got the wallet and I’m thoroughly impressed.
Incredible support team, Bene swiftly solved an issue through video call as it was too complex via email.
Their security level and dev team gives me full confidence in storing my crypto with their wallet.
Proactive dev team regularly releasing new features + quick helpful support for any issues encountered + highest security certified wallet = sold.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.