Nassau Financial Group Reviews 

11,965
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally helpful, patient, and knowledgeable during phone conversations. Consumers consistently highlight that friendly representatives take full ownership of issues, offering clear guidance and going out of their way to assist. Reviewers often emphasize the professional and polite demeanor of agents who make complex tasks feel effortless. However, some customers also noted experiencing slight waiting times for assistance or having to handle additional documentation steps. A few reviewers mentioned that certain policy requests occasionally required extra time or repeated correspondence to finalize properly.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that representatives are extremely... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Service

Clients share positive opinions on service, frequently highlighting quick, knowledgeable, and professional... See more

Response time

Reviewers mention positive feedback about response time, highlighting that agents are prompt, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Nassau for many years and your staff and customer service have always been great. Kelly from customer service and Robin G gave us info we never new about paying off loan and going aut... See more

Rated 5 out of 5 stars

Grateful for a wonderful experience. Tamiya was a employee helping me; she did a terrific job. My questions primarily focused on my inablity to see some of my accounts online and the procedure for s... See more

Rated 5 out of 5 stars

Life Insurance Policy October 23, 2026 Elizabeth Crandall was professional and very helpful in answering all questions related to my Nassau policy. She sent an email with... See more

Rated 5 out of 5 stars

Gina was absolutely wonderful!!! She is professional, personable, and knows her stuff. So grateful she works there and was able to take my call. If I had my own business, I would hire her away from... See more


Company details

  1. Life Insurance Agency

Written by the company

Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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4.9

All reviews

(11,965)

4,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customerservice!

Excellent customer service help with answering my questions from Dawn H! Had previously spoken with her 10 years ago about my account and again today.
A pleasure!

20 October 2026
Rated 5 out of 5 stars

John was very informative and caring.

John was very informative and caring.
He made the whole process of filing a claim quick and east. He explained everything that i needed to do and answered all of my questions.
I would definitely hire John to work for my Business.

20 October 2026
Rated 5 out of 5 stars

Thank you

The agent relieved my mind, and said her supervisor would take care of my problem. She was very kind; give her 5 stars!

20 October 2026
Rated 5 out of 5 stars

The customer service is just excellent

The customer service is just excellent. In all the near forty years I have been a client, it’s just been the last two years I’ve needed to call client services. Each time I have reached Elizabeth C. Elizabeth is an excellent representative for your company. She answers all my questions, always has a great attitude and provides the reassurance I need regarding my questions.
At the end of my call, I am so thankful for this company.

20 October 2026
Rated 5 out of 5 stars

Grateful for a wonderful experience

Grateful for a wonderful experience. Tamiya was a employee helping me; she did a terrific job. My questions primarily focused on my inablity to see some of my accounts online and the procedure for splitting the RMD from one of my accounts to make both a QCD and a partial payment to me. She gave me verbal instructions and emailed the necessary forms to me. Again, kudos to Tamiya.

19 October 2026
Rated 5 out of 5 stars

The agent was professional kind and…

The agent was professional kind and helpful she listened to my concerns and addressed them l didn’t have to wait long and be transferred 4,5 times. Even when l called yesterday again the agent very helpful l didn’t always have a positive experience but theses recent ones when EXCELLENT.

20 October 2026
Rated 5 out of 5 stars

Expert help from Julie

Representative Julie was able to assist me with my request, and in so doing she was very courteous, professional and fast! A wonderful asset for your company!

19 October 2026

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