National Fidelity Financial Reviews 677

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payment processing, including unexpected charges, delays in settling with creditors, and accounts not being paid as expected. A few other people also felt that the initial information provided by some representatives was misleading or that they were pressured into signing contracts without sufficient time to review them.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their knowledge, patience, and... See more

Service

Consumers find service to be positive. Many reviewers appreciate the thorough, attentive, and detailed... See more

User experience

People report positive experiences with the user experience, finding it fast, easy, and straightforward. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers appreciated the professional and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking m... See more

Company replied

Rated 5 out of 5 stars

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize... See more

Company replied

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confid... See more

Company replied

Rated 5 out of 5 stars

Rosa Taveras is a professional and caring financial officer that helped this in so many ways that I'm to have peace within my soul and evolve around stressful situps of paying my bill and of being hom... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Consultant

Written by the company

At National Fidelity Financial we are dedicated to helping individuals and families rid their lives of burdensome debt. Our proven program can help reduce your stress and debt for less than you owe and in less time that you think. Get a free savings estimate to see how much you can save. Best of all, we do most of the hard work for you. Talk to BBB A+ rated National Fidelity Financial and see how much you can save. Our mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or debt consolidation loans. Our company was founded to provide its clients with a better quality of life; a financially secure life. National Fidelity Financials’ staff is knowledgeable, customer-focused, sincere, and committed to providing our clients with reliable options with all of the information, support, and guidance that is needed to help them on the road to financial recovery and to help them acquire the money they need when its needed. No one chooses to lose control of their finances. As a small business ourselves, We understand that bad things happen to good people and that it takes loans to grow. That is why we are committed to our reputation of being a reliable debt settlement and loan company that helps establish and maintain our client’s financial future through personal/consumer loans, debt negotiation, debt settlement, and credit counseling. At National Fidelity Financial, we attribute our success to an image of trust as a reliable debt settlement and loan company. Every day, we help people just like you receive personal and consumer loans and lower interest rates to help regain control over their finances. It is our belief that in order to maintain an economically balanced lifestyle, you must address financial instability and have access to the money it takes to grow. Over the years we have helped countless individuals and businesses take back control of their financial life through unsecured personal loans and debt settlement, so we know what works! The bottom line is that we have been in your shoes, so we know how difficult, confusing, tedious, frustrating, time-consuming and just downright a pain-in-the-butt getting a loan and settling your debt can be. We want to take away your financial fears and provide the much needed, trustworthy help that you seek. National Fidelity Financial will provide you with the means to pay off or consolidate debt, buy your home, expand your business, or whatever it is you need in order to improve your financial life. Even if you have bad credit, or you aren’t sure if you will qualify, we will help you figure it out! Our results will speak for themselves, so give us a call or contact us today.

National Fidelity Financial gets Results!

Written by the company

Enroll today!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

National Fidelity Financial Guarantee

No fees until we produce results!

No fees until we produce results!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

Contact info

4.8

Excellent

TrustScore 5 out of 5

677 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Rosa knows what she is doing.

Rosa knows what she is doing.

28 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this! We’re glad to hear Rosa’s confidence and expertise made your experience a positive one. It means a lot to know you felt well taken care of.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

It went great

It went great

28 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the feedback! We’re glad to hear everything went great and that you had a positive experience with our team. Your satisfaction means a lot to us.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Kadain Richards helped me fix my debt problems!…

Representative Kadain Richards was helpful and supportive while assisting me in making the best choice for paying my high interest credit card debt. Walked me through and explained everything, addressed my concerns, and put me on a path that solves my debt problems.

27 January 2026
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Reply from National Fidelity Financial

Thank you for taking the time to share this feedback. We’re so glad to hear Kadian provided the support, clarity, and care you needed while reviewing your options. Knowing she helped guide you through each step and put you on a more manageable financial path truly means a lot to our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Quick, simple and easy

The ability for me to be able to talk to somebody that understood me and was sympathetic to my needs was a wonderful experience,. Brandon guided me in the direction and path towards financial freedom. I really appreciate his understanding. His professionalism as well as kindness made me feel very comfortable.

26 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this wonderful feedback. We’re truly glad to hear Brandon provided the understanding, professionalism, and compassion you needed. Feeling heard and supported is so important, and it means a lot to know he helped guide you with clarity and kindness toward a more confident financial path.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

The fact that I was called to say yes…

The fact that I was called to say yes we can help you I got excited
And Jeff made it even better with his knowledge of how the program works I really appreciated that thanks
A burden to be lifted

25 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this uplifting feedback. We’re so glad to hear that the outreach brought you a sense of hope, and that Jeff’s knowledge and guidance helped make things even clearer and more reassuring. Knowing this process is helping lift a burden for you truly means a lot to our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

The process was straightforward

The process was straightforward and easy to understand. Took no time at all.

24 January 2026
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re glad to hear the process felt clear, simple, and quick for you. That’s exactly the kind of ease and support we work hard to provide.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Achieving Your Goals In Life!

I would say that my experience was good due to the helpfulness of Jacob explaining everything. He was very precise and I am very thankful to him....God Bless You😇🙏

23 January 2026
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Reply from National Fidelity Financial

Thank you for sharing such a heartfelt review. It’s wonderful to hear that Jacob’s clarity and care made such a meaningful difference in your experience. We’re grateful for your kind words and so glad he was able to guide you with the support and precision you deserved.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

From 1st call

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking me through step by step. I would highly recommend your company to others who are struggling under the debt oppression.

22 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you so much for sharing this experience. We’re truly glad to hear Kevin provided the patience, clarity, and step‑by‑step support you needed. Your recommendation is sincerely appreciated, and we’re honored to be a trusted partner as you work toward financial relief.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Very good atention

Very good atention . I’m so happy

20 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your happiness with us! We’re delighted to hear you received great attention and had a positive experience. Your feedback truly means a lot to our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

seem like a good company

the guy was really nice and he was easy to talk to he seems to understand what my situation was thank u

21 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing this! We’re so glad to hear your representative made you feel understood and at ease. Being kind, patient, and truly listening is exactly the experience we want every client to have.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I worked with Vincent

I worked with Vincent! Very good at explaining things to me and wasn’t in a hurry! He made sure I understood things I didn’t know about! He spent a long time with me on the phone and didn’t rush me! Truely a great guy!

20 January 2026
Unprompted review
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for taking the time to share this. We’re thrilled to hear Vincent gave you the patience, clarity, and support you deserved. Making sure every client feels heard and fully informed is a top priority for us, and it’s wonderful to know he made such a positive impact on your experience.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Great personality and knows your…

Great personality and knows your product.

21 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the kind words. We’re glad to hear your representative made the experience both knowledgeable and enjoyable. Providing clear guidance with a great attitude is exactly what we strive for.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

They understand the situation and what the situation needs.

Jacob Neil. He helped me with an empathetic demeanor and I could just tell that he understands. He explained what the company can do to help me and I’m quite excited because of the future no longer looking as grim as it was before. I needed a win and I feel like I’m well on my way to one now.

20 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience. We’re truly glad to hear Jacob provided the empathy and clarity you needed during an overwhelming time. We’re honored to support you as you move toward a brighter, more confident future.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I dealt with Vincent and he went above…

I sealt with Vincent and he went above and beyond his duties. I wish every experience was like this.

15 January 2026
Unprompted review
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for taking a moment to share your experience. We’re delighted to hear Vincent provided the level of support and care you deserve. Knowing he made such a positive impact truly means a lot to our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Great experience

I worked with Chad. He was very professional, pleasant and informative. He helped me understand my options and gain a good understanding of the debt settlement process.

14 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for taking the time to share your experience. We’re so glad to hear Chad made the process clear, professional, and easy to understand. Helping our clients feel informed and confident is exactly what we aim for every day.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Mark Webster was kind

Mark Webster was kind , knowledgeable and very professional and down to earth

14 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re delighted to hear that Mark provided such a supportive and professional experience. His ability to connect with clients while offering knowledgeable guidance is something we truly value. We appreciate your trust in our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Joseph made the whole experience…easy

Joseph made the whole experience painless. He explained everything totally. I was able to understand him. He was very considerate. He was professional in all he did.

13 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that Joseph made the process smooth and easy to navigate. Providing clear guidance and thoughtful support is something we take great pride in, and it’s wonderful to know he delivered that level of care. We appreciate your trust in our team.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Kevin was very informational made the…


Kevin was very informational made the experience pleasant and quick

13 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for your feedback! We’re glad to hear that Kevin made the process smooth and enjoyable for you. Providing clear information and a positive experience is always our goal, and we’re happy to know we delivered.

— The National Fidelity Financial Team

Rated 5 out of 5 stars
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re thrilled to hear that our team was able to provide the support and clarity you needed. Helping our clients feel confident and informed throughout the process is always our top priority, and we’re grateful for your trust.

— The National Fidelity Financial Team

Rated 2 out of 5 stars

I am not getting the proper feedback…

I am not getting the proper feedback from this company. I am still being called about the payments I was told would be handled and discussed with the creditors a couple of months after signing up. This seems to not be happening. I try to go on the site to check and not able to sign in. This does not seem to be helping me and I am dissatisfied with the results

12 January 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

We’re sorry to hear you are not satisfied with your experience. Our customer care team has been trying to reach you to resolve this issue and see how we can help. Please contact us at customercare@nfdebt.org or call us at 888-703-5495 at your earliest convenience so we can assist you further. Your satisfaction is very important to us, and we appreciate the opportunity to address your concerns.

— The National Fidelity Financial Team

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