I've been a member for many years and have purchased trips to Hawaii, Phillipines and most recently Grand Cayman Islands. Next Vacay makes ot so easy to watch for great deals on flights literally any... See more
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Hey guys! I can’t thank you enough for this one! We were able to get a group of friends together and we will all celebrate #friendship! #adventuring #VATTravel #lux4less #liveswelllived I... See more
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I have used Next Vacay to book two international family trips now. I absolutely love the emails and getting inspiration to visit new locations that I may have not thought of before…. Not to mention th... See more
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I can’t rave about NextVacay enough!! The dates and fares in their notification email were perfect!! We were able to book our flights to Italy using our airline miles and, get this, we used fewer m... See more
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Company details
About Next Vacay
Written by the company
Next Vacay helps savvy travellers - just like you - find the best flight deals from their home airport to dream destinations around the world. Whether you’re a solo-backpacker, family vacay-hunter, honeymooner, bucket list checker or romantic weekender, we've got a deal for you. 
Try us out with a FREE 30 day trial!
Plus a 6 month money back guarantee!
We offer a free 30 day trial period to test out our service. You will only be charged at the end of your first 30 days and then each year upon renewal. If you find that you're not able to take advantage of the deals we send you can request a refund any time during the first 6 months! (That's a total of 7 months to try us out!)
Contact info
United States
- help@nextvacay.com
- nextvacay.com
4.6
Excellent
800 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great deal to Florida
I look forward to their emails always!! Due to pandemic, I was unable to utilize them for a good while! However, we finally booked a trip through their recommendations for this coming December to go to Florida round trip from Philadelphia for under 150 dollars a ticket … what a steal!! We can’t wait!!
11 May 2021
Unprompted review
Reply from Next Vacay
That's great news, Alexandra! We know the pandemic halted a lot of travel plans over this past year, and we're so excited to see things slowly but surely opening back up! We're so happy we could help you snag such a steal for your first trip with us in a while and we're so excited for what else this year may bring. Happy traveling, and we hope you have a wonderful time in Florida! :)
Booked such a deal to Portugal for…
Booked such a deal to Portugal for Sept. This service has been great, we have travelled to Switzerland, Spain, Mexico , Florida, New Orleans and Hawaii using their service. We have saved thousands!
10 May 2021
Unprompted review
Reply from Next Vacay
That's amazing, Valerie! We're so happy that you've not only gotten to travel to so many wonderful places but that you were able to save big while doing so! That truly means everything to us :) We hope you have another amazing adventure in Portugal, and we can't wait to hear where you'll go next!
Charlotte to Dallas TX
I love these deals! Just snagged my first deal to Dallas Tx round trip for my family. Boy did this save me a lot of $$$
3 May 2021
Unprompted review
Reply from Next Vacay
That's awesome, Derrick! Glad we could help you save big on this trip for the whole family! :) We can't wait to see where else you'll go, but in the meantime, we hope you guys have an amazing time in Dallas!
Stay clear of Next Vacay!
I would suggest staying far away from a membership with Next Vacay. At least, be aware of their auto-renewal policy when you sign up. I paid for a membership for one year and never found anything of use to me in their email deals. I did not realize they would automatically renew my membership after a year, which they claim was made clear when I initially signed up. This may be the case, but I did not see that information. When the auto renewal charge showed up on my credit card, I contacted them to cancel my membership and get a refund for that charge. They refused, stating they will only give a refund if you contact them within 14 days of the charge. Unfortunately, I did not see the charge until 28 days later, so I missed the window. There is no way they will provide a refund. It does seem like a scam, as other reviewers have stated.
30 April 2021
Unprompted review
Reply from Next Vacay
Hi Martene. We're sorry to hear that your experience with our service has been disappointing, but we do appreciate your feedback on this matter. As you reached out to our support team, we did attempt to address all of your concerns with our emails, but we understand if you still have some remaining.
We do state that it is an annual membership when members sign up. It is highlighted on the signup screen that the first 30-days are a free trial period, and then we charge $25/year. This information is also included in the welcome emails sent to your inbox as well as in the copy of our Frequently Asked Questions which we provide for our members' convenience. Our website also highlights that our members are free to cancel their subscription at any time, and again, this information is included in the FAQs sent to your inbox upon joining.
We never received any complaints of our service, so we were unaware if you had been unable to utilize any of the deals. We do offer a 6-month money-back guarantee for the first membership charge, in the event that something like this happens and members cannot use the service for whatever reason, but this was never taken advantage of. Your membership remained active without any requests or attempts to cancel, and our records show you received and consistently opened the deals delivered to your inbox.
The details of your subscription were clearly laid out at signup and after in the information we sent to your email. We also ask members to agree to our Terms of Service before signup to ensure they're fully aware of the details of their subscription. We are sorry to hear you feel like we are a scam because we follow our terms and policies as laid out for customers. As the terms to qualify for a refund were not met, the charge in question is ineligible for a refund. However, if there are extenuating circumstances regarding this charge that you'd like to make us aware of, please don't hesitate to contact our team at help@nextvacay.com so we may review your request.
How do you cancel tour subscription?????
29 April 2021
Unprompted review
Reply from Next Vacay
Hi Sharlisha! Thanks for reaching out so we could make sure you were taken care of. We're sorry to see you go, but we understand our service may not be for everyone, and we appreciate you trying us out!
Our records do show that you contacted our support team around the same time you left this review, and in your email, you requested to cancel your subscription. On our website and in our welcome emails, we make it clear that members can log in to their account directly should they need to cancel, and this can be done at any time through our website. However, our team was able to respond to your email within an hour and confirmed your subscription had been canceled.
Because your account was still within the free trial period, you weren't charged, and these details were confirmed in the email sent to your provided address! You should be all set; however, if you have any questions or need assistance with anything else, please feel free to reach back out to our team at help@nextvacay.com so we can respond and address your concerns in a timely manner!
Just booked an amazing deal to Paris…
Just booked an amazing deal to Paris for Valentine's week 2022! Now we just have to plan everything else lol. Hope 2022 will be better and everything will be opened back up again.
26 April 2021
Unprompted review
Reply from Next Vacay
Congrats, Sarah! Talk about the perfect trip for Valentine's, a getaway to Paris! We're so excited for you to go, and we'll be keeping our fingers crossed that everything's opened back up by then, so you can experience all the wonderful things the beautiful City of Love has to offer :D Here's to 2022!
Thank you for this deal 🥳 my boyfriend…
Thank you for this deal 🥳 my boyfriend and I just moved to Charleston from SD. Now we get to go visit our friends and family for my birthday. You guys are awesome!
26 April 2021
Unprompted review
Reply from Next Vacay
That's wonderful Savannah! There's nothing better than being able to connect with loved ones, and we're so excited that you were able to score this deal, so you can celebrate your birthday with all those closest to you! Have a fantastic trip and an anazing birthday! :)
Scam
Scam, scam, scam!! Unending “auto renewal”. Fine print that they hang there hat on. Never found a useful deal either. Poor customer service. All they say is “our company policy states......”. Yada, yada, yada. If they can’t refund $25 then they’re a scam!! DONT SUBSCRIBE!!! Oh...and I’m sure they’ll put some long winded gobbledygook about company policies and time limits to try to justify their scam. But still a scam just the same. “A rose.....”
16 April 2021
Unprompted review
Reply from Next Vacay
Hi there. Thanks for taking some time to share your feedback. We're very sorry to hear you were displeased with the interaction you had with our team and the final result of your request. We strive to provide exemplary customer service in every interaction, and if that's not the experience you had, we definitely want to do what we can to address that.
To clarify, our subscriptions do not have an unending auto-renewal. Because our service is an annual subscription, it does renew every year on the same date as your first charge, which we state at signup, in the welcome emails, and in our Terms of Service. However, the auto-renewal can easily be turned off at any time during your subscription, either directly from your account or by placing a request to do so with our support team. We have team members available via email and live chat to provide assistance as quickly as possible with anything you may need.
As for our company policy, in terms of refunds, we offer what we believe to be a generous refund policy with a 30-day free trial to start and then a 6-month money-back guarantee, which members can use to request a refund at any time within their initial six months of membership if they are dissatisfied with or unable to utilize the deals. After that, we offer a 14-day grace period for all renewal charges if members decide they don't wish to continue after the first year.
If your request for a credit came outside of either of these refund periods, your charge would be ineligible for a refund, but if there are any extenuating circumstances you'd like to make us aware of, you can reach out to our support team at help@nextvacay.com so we can review your request further!
I didn't book the flight that was sent…
I was able to find a great flight deal within a week or 2 of signing up. I didn't book the flight that was sent to me (Baltimore to Ft. Lauderdale) but this alert prompted me to look for flights from DC to Orlando (the flights were almost $300). I was able to find flights for under $200 😁. This service is definitely worth it. Keep up the good work!
14 April 2021
Unprompted review
Reply from Next Vacay
Now that's some savvy thinking! That's awesome you were able to use that deal to find an even more convenient flight so you could make it out to Orlando for such a great price! Looks like you're already saving big, and we couldn't be more excited to see what future adventures you book, Chanee! Happy travels :)
We got tickets to St CROIX for $354…
We got tickets to St CROIX for $354 each round trip! We are flying in mid February 2022. It will be my third trip to the island it but has been YEARS since our last trip. Feels so good.
Thank you!! Lori
13 April 2021
Unprompted review
Reply from Next Vacay
That's awesome, Lori! You must have so many great memories of St. Croix and we're so excited to have found you this deal, so you can now look forward to making some new ones next year! I'm sure you can't wait to fly out, and experience your next adventure! Hope you have an amazing trip! :)
Charged without notice
Hi, too, I have been charged for their annual fee of $25. And have tried multiple ways to sign into my account, sent email to their helpdesk and even alerted my credit card company. I was never alerted by next vacay that they were going to charge me this $25 annual fee. Do not sign up for the service or you will be paying $25 forever annually!!
8 April 2021
Unprompted review
Reply from Next Vacay
Thanks for sharing your feedback with us, Deborah. I'm very sorry to hear you've had such an unpleasant experience with attempting to sign in to your account and get in touch with our customer support. To be clear, we do make an effort to clearly state on our website, terms of service, welcome email, and in the customer renewal date in the member portal that the charge is annual and when members can expect their next annual payment. While we haven't had the resources or opportunity to make many system updates this past year due to COVID-19, we are working hard to update our system in the future so that we can send out reminder notices and continue to be transparent about our service and the membership charges.
As for your attempts to get in touch with our support team and receive the login link, I do believe the first email you sent to our support team was on April 7th and we responded to that and your follow-up email within 24 hours. Due to the issue with your email server that we mentioned in our reply, most of our emails weren't making it through to your account email, so we verified your cancellation and all other account details at the second address provided. We can confirm from our end that all of those emails were delivered successfully and that you will not be charged further. We haven't been informed of any remaining issues so far, but if there's anything else we can do to assist you, we'd be more than happy to. You're welcome to respond to the previous email thread you created or reach us via help@nextvacay.com or the live chat option on our website. Thanks!
Non-customer friendly
Want to warn others using this service that it's not customer friendly. I signed up for a year to try out this service. Unfortunately I soon figured out it was not going to be very useful for my case: 1) barely any deals from the major airports (Atlanta in my case) to destinations of my interests (this can be personal). 2) COVID ensured I was not looking into any travel opportunities anymore. The latter also ensured i completely forgot about the service till i got a request from my credit card company to pay the fee again. Reaching out to the company, explaining the situation there was some back and forth (gave them 2nd star purely for their quick response), it was clear they didn't want to hear any of it and stick to their policy that if you didn't unsubscribe in advance and if you did not open an email policy states this is not possible, even though the new year just started and COVID is still there. Very disappointing, and not what i expect from a company these days anymore. Also additional warning it's not straightforward to find even how to opt out of the service and you do not get any reminder that your new term will start. Finding your account portal is also not straightforward. Seems they try to make things difficult to ensure these situations occur more frequently. I'm sure i'm not the only one whom ran into this.
28 February 2021
Unprompted review
Reply from Next Vacay
Thank you for taking the time to share your feedback, Yorick. I'm disappointed to hear you were unable to take advantage of our services, and I do want to address your concerns as you've shared them.
In regards to the deals you received, I'm sorry to hear you didn't receive deals to any destinations of interest. We make it clear on our website that we don't take requests for specific destinations but rather, we alert you to all of the best deals we find available from your airports. In addition to the deals we send from your home airport, we also send deals from surrounding airports. However, this feature can be easily adjusted from your account at any time if you only wish to see deals from specific airports.
As for Covid affecting your travel plans, I'm very sorry to hear this. We offer all first-year memberships a 6-month money-back guarantee which can be used for any reason, but as we were not alerted to any inability to travel or concerns regarding traveling, your membership remained active and we continued to send the deals as requested. Our records show our emails were being delivered and viewed from your inbox both before and after your renewal place.
We do pride ourselves on being customer-oriented and providing a quality experience, which is why I'm sad to hear you were disappointed with yours. That said, we make our Terms of Service very clear upon signup so there is no confusion about what members can expect. We outline the annual nature of our membership, when customers can expect their first membership charge after the 30-day free trial, and how members are eligible for and can request a refund within 6-months of being charged if they are unable to take advantage of the deals. We did not receive such a request or any feedback regarding a negative experience or inability to utilize the deals, which we continued to send out after vetting for safety and the flexibility to make adjustments should your travel plans be affected due to Covid-19.
Because we offer such an extended period to try us out, with the 30-day free trial and 6-month money-back guarantee, we do stick closely to our policy guidelines as they're explained to members. Of course, we are more than happy to take into account any extenuating circumstances, but none were offered in this case.
In regards to accessing your account, I do want to clarify that we have an option for this on our website, where we include a link to the log-in page, and we also include a link in every deal email sent to your inbox to ensure there's no confusion.
I've shared your feedback with my team so we can continue to improve and make our services better for current and future members. If you have any other feedback or concerns regarding your account, please reach out to us at help@nextvacay.com.
I wish they stop billing my credit card…
I wish they stop billing my credit card I never authorized anything I have already contacted the bbb. They try to charge my card every other day.
24 February 2021
Unprompted review
Reply from Next Vacay
Thanks for sharing your feedback Faye, and I'm so sorry for any confusion or inconvenience. It looks like you signed up for our 30-day free trial period. At signup, members agree to our Terms and confirm they will be charged $25 USD after the free trial ends if they don't cancel during their trial period. Consequently, after your trial ended, we attempted to charge your card on file. The payment initially failed, so we did attempt the charge again several days later, but we don't retry failed payments every day or every other day, and you should have received a notification each time we attempted to bill your card. Members can easily contact us by responding to those emails or reaching out to us directly, and you can also access your member portal to cancel if you don't wish to continue your subscription.
From our records, it looks like you reached out yesterday for the first time to cancel your subscription, and we were able to cancel and confirm this shortly after you contacted us. You should have received a confirmation email to your inbox, but if you have any other questions or concerns about the status of your membership, please don't hesitate to get in touch with our team at help@nextvacay.com, and we'll make sure you're taken care of.
Booked a trip to Belize…
We were able to book a trip to Belize City from Columbus in early July for our honeymoon for $301 round trip per person. The price was lower than flights from Houston and Miami. We are so excited! Thanks Next Bacay!
18 February 2021
Unprompted review
Reply from Next Vacay
Congrats Chelsea! We're so happy we could share this deal with you, and we're so excited for you to celebrate your honeymoon in beautiful Belize! Here's to a great trip and many great memories :) Happy traveling!
Walt Disney World - here we come!
We were able to book a flight for the 4 of us to go to Orlando in December for $1300 round trip - saving over $1000 on the fare!
17 February 2021
Unprompted review
Reply from Next Vacay
Yay, that's some amazing savings, Bonnie! We're all about getting you the biggest bang for your buck, and we're so excited you'll be able to use those savings to put away or put toward enjoying your trip even more :) Happy traveling, and we hope you all have an amazing time at Disney!!!
I just booked a great deal to the…
I just booked a great deal to the Caribbean as a last minute Valentine’s Day gift. Thanks for your help.
14 February 2021
Unprompted review
Reply from Next Vacay
Congrats Matt, and happy Valentine's Day! A trip to the Caribbean sounds like the perfect gift to celebrate, and we're so happy we could help make it happen :) Happy traveling!
Scam! Continue to charge renewals without contact link to cancel
I tried this for one year and never used their services. There was no email with renewal notice. Just a charge on my credit card exactly one year after membership started. As soon as I saw the charge on my statment, I tried contacting them to cancel. The only contact information for cancellation was a link on their original membership email. I clicked on the link to cancel; no response. I sent another email and someone got back to me stating that they could not refund the renewal because it was past the renewal date. This is a scam! Be very diligent about using this service. Mark your calendar way before the renewal date and start contacting them about cancellation. This is unlike other membership services, where they send reminders of your upcoming renewal. Once they charge the yearly renewal, they will not refund your money. The worst customer service! Except for the tiny link on the bottom of the original email, there is no way of contacting them.
12 February 2021
Unprompted review
Reply from Next Vacay
Thanks for sharing your feedback with us, Susana. I'm very sorry to hear you had some trouble getting in touch with our team to discuss your membership. We do include a link in every email we send to give you easy and direct access to your account. From there, you can make adjustments to your account and even cancel your subscription if needed or set it to non renew. Because these options are easily accessible at any time during the course of your membership, and the annual renewal occurs yearly as stated on our website, in our Terms, and before you sign up, we don't currently send out a reminder email. I've shared this feedback with my team though to look into the addition of this in the future to offer more clarity for our members!
If members need help with making adjustments to their account or have any questions, our team can easily be reached via email at help@nextvacay.com or via the live chat on our website. This information and the ways to get in touch with us are clearly visible on our website.
In addition to the easy cancellation options, we try to give our members an extended period of time to try us out, so after the 30-day free trial period, we also offer a 6-month money-back guarantee. That's 7 months that our members can try us out risk-free and if our service isn't a good fit, they can request their money back, no questions asked.
We didn't receive any complaints or negative feedback from you regarding our service, so your membership remained active and we continued sending out the customized deals. As outlined in our Terms, we offer a 14-day grace period for renewals, so if members do unwittingly renew, they can still cancel and reach out to our support team for a refund. Unfortunately, the charge in question was already a month old when we received a request to cancel, and our records showed that our deals had been delivered and opened both before and after your renewal and leading up to your refund request, making it ineligible for such a refund.
I hope this helps to clarify a bit more. Again, we truly appreciate your feedback and the opportunity to improve, and if you have any questions or if there's anything else we can help with, please don't hesitate to get in touch with our support team.
Just booked a trip to Cancun for $315…
Just booked a trip to Cancun for $315 round trip! Also booked a trip from LA to Rome last January for $252 through Next Vacay. Truly an ingenious service and can't recommend them enough.
8 February 2021
Unprompted review
Reply from Next Vacay
Thanks so much, Julien! We're so happy to be able to do what we do, and there's nothing better for us than hearing about the amazing trips you've been able to book through our service :) Cancun is sure to be an unforgettable adventure, and we're excited for you to bask in the sun and take in all the city has to offer! Happy traveling!
Just booked a trip to Medellin…
Just booked a trip to Medellin Columbia. The price was amazing and the timing was perfect. Thank you for showing me this deal. Think I just found my new favorite place to travel to. Cant wait.
5 February 2021
Unprompted review
Reply from Next Vacay
Congrats on booking your trip, Michael! It's always so exciting for us to send out these deals, and we can imagine how thrilled you were to score this one in particular! It sounds like it was meant to be, and we couldn't be happier for you! Have an amazing time in Medellin :)
You gave our Family the opportunity to be together again!
We totally did this, thank you. My 15-year-old HAS to fly direct, and this is the PERFECT flight. Because of your email, I was able to get my parents to agree to have him this summer (something they didn't get last year, but he has done most of his life). The price and timing mean we can afford it and that they will be COVID vaccinated by then. Thanks for bringing our family back together!
3 February 2021
Unprompted review
Reply from Next Vacay
That's so awesome, Angela! We're so happy we could be a part of something so special and make this summer tradition a possibility for you again this year! COVID has managed to separate a lot of families over the course of the last year as people continue to try and stay safe, and we're both happy and lucky to be able to continue doing what we do and making travel and reconnecting with family a possibility for so many. Thank you so much! :)
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