Nextnecklace Reviews 

391
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry designs, noting that the online platform is very easy to navigate and provides high-resolution images. Many people appreciate the extensive selection of available products, the helpful sizing options, and the wonderful packaging that arrives with each purchase. However, some people mentioned issues with delivery times, pointing out that shipping can be extremely slow and require long waiting periods. Reviewers also noted unexpected difficulties when placing orders, managing modifications, or receiving proper order confirmations. A few consumers expressed frustration regarding specific metal choices or unexpected extra fees charged during checkout.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the exquisite... See more

Order

Clients share ambiguous opinions on order, as some reviewers found finding items quick and ordering very easy... See more

Quality

Consumers find quality to be positive, frequently praising the exquisite craftsmanship, beautiful designs,... See more

User experience

Reviewers mention positive feedback about user experience, noting that shopping, finding items, and placing... See more

Website

People report positive experiences with website, noting that the platform is easy to navigate, user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You offered me N25 but didn’t tell me I had to buy two items to get 25% off. I was so frustrated that I wrote to you, but I never heard back. Giving limited information is bad business. I really only... See more

Rated 4 out of 5 stars

The website was easy to use, the graphics and multiple views of the jewelry were of high quality. The quality of the work seemed evident in the high resolution photos. The only issue (not a criticism... See more

Rated 4 out of 5 stars

For the most part, the stones and settings are exactly as pictured. I would like to see you offer 16 inch necklaces as some of the necklaces do not lay properly so as to display the stones face up wit... See more

Rated 4 out of 5 stars

I appreciated the lovely customer. I have had serious delays from overseas before, and have been burnt enough time to feel a bit shaky about paying for an expedited delivery. Since I just placed m... See more


Company details

  1. Jewelry Store
  2. also in
  3. Costume Jewelry Shop
  4. Jeweler
  5. Jewelry Designer

Written by the company

At Next Necklace, we specialize in creating personalized jewelry that captures the essence of your unique story. Our mission is to help you express your emotions and memories through beautifully crafted, one-of-a-kind necklaces. With our easy-to-use online platform, you can customize every detail of your necklace—whether it’s choosing the perfect material, shape, or engraving, we ensure that your piece reflects what matters most to you. We use only the highest-quality materials, guaranteeing that each piece is not only stunning but also built to last. Our fast production process and global shipping options mean that your personalized jewelry is delivered to you with convenience and speed. Whether you're looking for a meaningful gift or a special treat for yourself, Next Necklace is here to help you celebrate the moments that matter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

391 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(391)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

USD conversion a letdown

Site was easy to use but I hate that payment gets converted to USD unless you are located solely in the US. The conversion rate online is never great. That’s my only gripe. I would order more if not for the USD conversion rate.

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Still looking!

I placed an order a month ago for 4 rings. 3 rings were delivered, but the fourth has yet to come. You have sent me nothing in regards to this ring & why it hasn't been received yet. Where is my ring? I paid for it. But don't have it. It is a gold band with small diamonds embedded in it.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

Update: I received the necklace and it is absolutely gorgeous and looks so much better in person and I love the black velvet case in arrived in. I can't wait to wear it for my wedding! As soon as I saw the necklace I purchased I just stopped scrolling and just stared at it. I've been looking for weeks for jewelry for my wedding in June and I just couldn't find anything I really wanted but when I saw your necklace I knew I had to have it. It is stunning and your jewelry is stunning and made with quality and you describe every piece of the jewelry. You have honest reviews and pictures and it all was a perfect combination for me to say yes I trust this company. Everything was explained. You left nothing for me to wonder about or question. Good job! That's how a company will have great success and returning customers. I can't wait to see my first piece of jewelry from your company. Now to buy the matching earrings and bracelet💗

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service, dishonest, poor quality

I got a duplicate necklace and charged for it. I sent it back, paid for shipping back even though they say free returns. They charged me $10.00 more for their shipping fee initially and $20 for what they said was a custom order length which was not advertised. They rip off the customer, don't communicate the return policy and change the information during the conversation. Cannot reach by phone. VERY poor company to deal with and their quality is not that good. NEVER shop there! Dishonest!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Top notch inventory!

Great choices and easy to follow instructions for measuring, etc I have purchased from this company in the past and am very satisfied with the quality and customer service!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a necklace and a bracelet

I ordered a necklace and a bracelet, both with blue sapphires. I accidentally ordered the wrong sizes. Neither fit and I had no one to gift them to. I just loved both pieces so decided to return them and order the corrected sizes.
The easy 30 day guarantee is exactly as they advertised. Everyone I spoke to for help was wonderful - so polite and easy to talk to. The whole experience has made me respect their business model and quality products.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous necklace for special occasions

I did have to wait quite a bit for delivery but it was worth it. The necklace is absolutely gorgeous. As a matter of fact I just ordered two more pieces from you. A ring and another simple necklace. The only question I have is when looking at your site I see the same piece for different prices and that is confusing?

22 January 2026
Unprompted review

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