Next Gen Mobility Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and the attentive, caring staff who go above and beyond. Many highlight the outstanding customer service, noting the personalized support and helpfulness provided before and after purchase. People appreciate the business for its commitment to customer satisfaction and its passion for the products. Reviewers frequently mention the surprisingly rapid and efficient delivery service, with products arriving quickly and well-packaged. The communication is often described as excellent, keeping customers informed every step of the way.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Customer service

Customers had positive experiences with customer service, consistently praising the top-notch support and... See more

Service

Customers consistently note positive experiences with service, often highlighting the fairness, support, and... See more

Staff

Consumers consistently report highly positive experiences with the staff, particularly highlighting the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more

Rated 5 out of 5 stars

Shipped immediately upon shipment arrival (pre-order), communication was perfect with any questions I had and answered almost immediately. My Vertex Pads were ordered 2 days apart and managed to... See more

Rated 5 out of 5 stars

Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more

Rated 5 out of 5 stars

Absolutely flawless experience from start to finish. Shipping was surprisingly rapid. Less than seven days from order to my doorstep. Packaging was thorough and protective, received wheel hundred per... See more


4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(241)

176 reviews in the last 12 months

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Rated 5 out of 5 stars

These guys are the best

These guys are the best. Rob is the best and nicest guy in the business. He is always available to help you out if you need anything. You should absolutely buy your wheels and accessories from him and Next Gen Mobility

28 March 2026
Rated 5 out of 5 stars

Every promise kept.

Every promise kept.
I had a problem with my wheel and Next Gen Mobility went the extra mile to make sure I was taken care of.
Business is about relationship, relationship is about trust.
I highly recommend Next Gen Mobility.

29 March 2026
Rated 5 out of 5 stars

Next Gen Mobility has top notch customer service

I have bought 2 EUCs from Next Gen (Extreme Bull Rocket & Nosfet Aeon) and both arrived in a reasonable time and were packaged nicely. I have had a few problems with the Rocket but the customer service has been exceptional. I bought the Aeon to have something to ride while getting problems resolved with the Rocket and Next Gen was sympathetic and discounted the Aeon for me. They have also been a huge help advocating for me w/ Extreme bull on warranty claims. I recommend Next Gen Mobility to anyone in the market for an EUC because they go above and beyond for their customers and are very prompt with replying and getying problems solved.

26 February 2026
Rated 5 out of 5 stars

The team at Next Gen has rightfully…

The team at Next Gen has rightfully earned their reputation, they have a wheel for everyone.

Quick clear communication, excellent customer service, and the best prices in the business. I would without hesitation recommend them. We will business again in the future.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Next GEN Mobility are the Best.

Doing business with Next GEN Mobility has been a pleasure. Rob is extremely professional and is an honest businessman. I would like to extend my appreciation and will continue to be a loyal customer. I highly recommend doing business with Rob at.Next Gen Mobility. Thanks Rob.

6 March 2026
Rated 5 out of 5 stars

Great experience

Great experience. Messaged them initially and they quickly replied. Ordered and was shipped out quickly. Highly recommend!

26 February 2026
Rated 5 out of 5 stars

Issues corrected super fast

While it was disappointing to find out that the website did not update to show one of the items on my order was not in stock, I was called within a matter of hours near the end of day on a Friday to get things corrected. The order arrived sooner than I expected, and without an excessive amount of packing.

24 February 2026
Rated 5 out of 5 stars

Best EUC buying experience by far

Rob was super accommodating and helpful during my buying process, he helped me narrow down the wheel I want, provided great service all the way through, and was also offering the best deal for the wheel I wanted at the time!

2 February 2026
Rated 5 out of 5 stars

I love this company

I love this company. I always buy my eucs here and I can get an update from the company any time I need easily. The transparency, the low prices, and the great service. Ill never buy an euc somewhere else.

2 February 2026

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