NEXTEP SUPPORT Reviews 14

I completed a phone interview with your company a few months ago. I was informed during the call that I had been offered the position, pending a background check, which I paid for as instructed. I was also told that training would begin the following Monday, and I was advised to ensure I had the proper equipment.

Unfortunately, I never received any further communication regarding orientation, class start details, or next steps. I’ve been left without any updates, and I’m very disappointed with how the process has unfolded—especially after being so excited about joining your team.

Nextep used to be great service but post covid now you can expect to wait over a hour is your POS down and customers that are not able to buy items leaving your business out of sales

Excellent service, every time that i need them or i have a question they answer on time. 6 stars service. I work with Bob for the last week and he is a plus for the company.
Thank you

The Nextep support line is great, and when i email for support that is also great. My questions are answered and quick training from suppoet makes my day go smoothly. I am sorry i do not know the gentlemen last name but i refer to him as Mike, he has been a great help with. He has helped me with so much including making my menu easier to change. I usually just email Mike because I know the job will get done. The only issues I have had is when you systems go down and my system freezes. Also if i email Nextep support they do not really know how my menu is running so they change things to make easier for them to work but I do not get informed of changes they made. That is usually why I always email Mike. Other issues are with changing closing times and opening times. It goes back to emailing Nextep support and the job doesnt get done.

The team is always very calm, cool, and collected, as well as friendly. The negative feedback is that I often have to call 2-3 times to fix one mistake, as it is rarely fixed to completion on the first try.

I am happy with the quick response Cody usually takes care of my add on's with in an hour or less.

I would give a five star except we do have a couple of issues like when we're trying to get things changed it seems like we have to call two or three times sometimes or email two or three times before it actually gets taken care of for the most part we have a great experience with you guys and we're really pleased

Cody help me diagnose my problem with my drive-thru very quickly and got me the part I need it overnight to fix it.

Keith was great, very attentive and helpful

Case: CAS-106761

Cody was so helpful and the response was quick

Fast and efficient, upsell upsell!!!
customer service is great, just wish they stayed open a little later and opened little earlier but they do a great job, and have handled any and all issues fast and efficient !

Steve and his team is awesome to work with!! :)