NextDayMobiles.com Reviews 111

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered a grade C Samsung phone, had low expectations but was very pleasantly surprised, literally one or two small marks and the battery life is very good. Very happy with it.

Company replied

Rated 5 out of 5 stars

I bought a refurbished Pixel 8 Pro from Next Day Mobiles which arrived in great condition. Unfortunately it suffered from some sort of hardware issue which caused the phone to overheat and turn off... See more

Company replied

Rated 1 out of 5 stars

Bought a phone from this company via Back Market which I would advise to stay clear of.this company sent me a phone a Samsung galaxy z flip4 for £212 WHICH WAS NOT FIT FOR PURPOSE AND UNCHECKED CORREC... See more

Company replied

Rated 5 out of 5 stars

My wife urgently needed to replace her failing mobile phone and found one on the Next Day Mobiles website. We ordered it around lunchtime on Thursday and it arrived within 24 hours, meaning that she... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

https://t.co/LVIVjTfNAy | Specializing in second hand mobile phones.


Contact info

4.2

Great

TrustScore 4 out of 5

111 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bought 3 used Google Pixel phones

Bought 3 used Google Pixel phones, 2 very good condition, one average. But all in all, very happy.

20 November 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for your review. We really appreciate your business.
Kind regards,
NextDayMobiles.

Rated 1 out of 5 stars

Sold me a stolen/blacklisted phone

Sold me a product via Backmarket that was stolen. They don't do very good checks to make sure that the product they are sending out is actually clean. A lame excuse about it was tested and then listed as stolen after testing. There should be better checks in place that doesn't inconvenience the client. I would suggest asking for the IMEI number before placing an order with them (but just don't!) so you can do their job for them and check the phone isn't blacklisted.

12 November 2024
Unprompted review
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Reply from NextDayMobiles.com

Hi there,

I'm really sorry that you had an issue with the order. We have arranged a free return of the device and processed a full refund. This has been raised with our supplier.

With regards to IMEI number requests, we supply all customers with an invoice listing the IMEI number of the device at point of sale.

Once again sincere apologies for any inconvenience caused,
Kind regards,
NextDayMobiles.

Rated 5 out of 5 stars

Product arrived on time.

Product arrived on time.
Product in superb cosmetic condition, as described.
Product battery life better than expected.
Phone is presently working perfectly.
What a great company to find in the dangerous world of second hand phones.

2 October 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for taking the time to review us. We really appreciate your business.
Best regards,
NextDayMobiles.

Rated 5 out of 5 stars

Will always use nextdaymobiles

Easy to order, great prices, good website, speedy delivery. No complaints.

17 September 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for leaving us your kind review. We really appreciate your custom.
Best regards,
NextDayMobiles.

Rated 5 out of 5 stars

Great service

Great service, phone delivered quickly and condition was even better than expected.

9 September 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for your kind review! We really appreciate your business.
Best regards,
NextDayMobiles.

Rated 5 out of 5 stars

Ordered a Pixel 6a condition VG.

Ordered a Pixel 6a condition VG.
Arrived well packaged by Royal Mail Tracked 24.
Very pleased with the phone which as described is in a very good condition and after the usual niggles of transferring apps and data is working fine.
Also had reason to return a phone recently and got a full refund with no problem.
I will certainly use NextDay Mobiles again.

23 August 2024
Unprompted review
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Reply from NextDayMobiles.com

Thank you very much for taking the time to review us. We're really glad to hear you were happy with our service and appreciate your business.
Best regards,
NextDayMobiles

Rated 3 out of 5 stars

Helpful customer service, though somewhat hard to get hold of

Edit: I have now received help across several channels with an order that had a delivery address error.

It would still be preferable for there to be a phone line for customer service issues such as this, but NextDayMobiles have been prompt in trying to resolve the issue once I managed to get someone's attention.

I will update the review again once the product has actually been received.

13 August 2024
Unprompted review
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Reply from NextDayMobiles.com

Thank you for the review and supplying further information to identify your order.

I have looked into this case and can see that you originally placed an order and forgot to include the Flat number on the address. We were emailed to amend this, and responded on the same day. The address was amended, and the item was delivered the following working day without any delay. I hope this has now resolved the issue and thanks again for taking the time to review.

Kind regards,
NextDayMobiles.

Rated 5 out of 5 stars

Ordered a Pixel 6 in "excellent"…

Ordered a Pixel 6 in "excellent" condition and it arrived next day looking like a brand new phone. Good service.

26 July 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for your kind review, really glad to hear you were happy with the device.
Best regards,
NextDayMobiles.

Rated 5 out of 5 stars

Fast, great value - happy customer

Great experience - cheapest place I could find for the device I wanted. I'd say the condition of the device is above what was advertised. Arrived quickly, in better condition than I was expecting, good value and excellent communication. Would absolutely use again.

25 July 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for your review. We're glad to hear you were happy with the device and really appreciate your business. Kind regards.

Rated 5 out of 5 stars

Fast delivery and item was great…

Fast delivery and item was great condition as described. Would certainly use again.

5 July 2024
Unprompted review
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Reply from NextDayMobiles.com

Thanks so much for your kind review. We really appreciate your business. Kind regards.

Rated 1 out of 5 stars

Fake accessories

The tablet has a little scratch on the body, bottom left hand side which can be still considered excellent condition given the years of the device. However paying for a Excellent condition devices and receiving the most rubbish charger ( some funny name of branding Ven-Dens with double usb input and £0.05 cable which comes with it is ridiculous and instead charging your device will slow burn your battery till the IPad is dead.

27 June 2024
Unprompted review
NextDayMobiles.com logo

Reply from NextDayMobiles.com

Hi there,

Thanks for the review, we have reached out for your details to identify the order and have not had any response so far.

With regards to your comments on our accessories. All of our devices are sent with generic compatible chargers/cables. If you refer to any of our listings you will see that this is clearly mentioned.

Please contact us directly so that we can identify your order and follow up on this.

Kind regards.



Rated 5 out of 5 stars

Ordered a Google pixel 6

Ordered a Google pixel 6. Came in good condition and works well. Recommend nextday mobiles for anyone looking for a good phone with affordable prices.

25 June 2024
Unprompted review
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Reply from NextDayMobiles.com

Thank you very much for taking the time to post a review. We really appreciate it and are delighted to hear you were happy with the purchase. Kind regards.

Rated 5 out of 5 stars

Amazing value and customer support

Bought a used Pixel 6 in excellent condition; I also put in the wrong address info and Ellis from customer support was very quick to set my details straight. Didn't pay extra for shipping and my product arrived a day after it was dispatched before 12pm.

Phone came in flawless condition with a very lightly used battery. Will 100% be using them for future transactions.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

This is one of the best companies I've ever dealt with online. I bought a mobile phone from them which was in excellent condition. I did have a bit of a problem but I was absolutely impressed by the very efficient way it was handled. I would have no hesitation in using this company again and I recommend them to anyone who is thinking of buying a reconditioned phone. Totally trustworthy. Thank you

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Fraud Company

Fraud Company. Bad refurbishment and then when it goes wrong it's "not in warranty"

Screen went black after a month of use, sent to seller and then was refused a refurbishment (even though having 12 months warranty) purchased from backmarket.

Phone has no external damage and lived in a case with a screen protector since out the box. Was purchased fair conditon so had these marking when it arrived but seller used that to his advantage to refuse the refurbishment so now stuck with a phone with a dead screen. Phone still works cause the alarm goes off still but the display died, probably due to non-genuine screen replacement.

Seller just refuses the refurbishment cause he know it'll cost more than the phone if he did it with genuine parts (it's a pixel 4a)

avoid at all costs, other reviews are exactly the same with the display just dying out of nowhere. Fishy.

12 February 2024
Unprompted review
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Reply from NextDayMobiles.com

Hi there,

Thank you for your comments.

Unfortunately the device was returned to us with 2 cracks on the LCD, 3 months after it was originally purchased.

We are unable to cover damage occurring after purchase under our warranty, and would recommend a mobile phone insurance plan for such instances.

Sincere apologies for any inconvenience.

Kind regards,
NextDayMobiles

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I took a risk and bought an "average" phone, expecting there to be a few scratches and bumps. I was delighted when it arrived, securely packaged, in what looked like pristine condition! Couldn't be happier.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely 5 star

Absolutely 5 star. Great price and phone I ordered was in 'Fair' condition but there is hardly a mark on it. Arrived the next day too. Very happy customer and definitely recommend.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

couldn't be happier

id never heard of this company before but have bought from other companies that sell refurbished phones and have always returned them as I've been disappointed
i bought a pixel7 pro for a very reasonable price and must say its great
it was advertised as grade c but I couldn't find a mark on it its like brand new (maybe they sent me the wrong phone lol) delivery was alao fantastic as the name suggests it came thr very next day
all in all my experience with next day mobiles was 10 out of 10 and would highly recommend

1 December 2023
Unprompted review

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