Newtek Bank Reviews 

Very thorough

Your customer service ESP Ja'Kira is well and above other banks. She took the time to help me download bank statement, which made be opening this CD possible. If not for her help i would have went to another bank.

Always answers quickly. Ja'Kira is excellent. She follows through immediately and knows what she's talking about. Thanks so much!

Interest on checking and savings!
Wonderful!

From the start when I was considering opening a savings account with Newtek Bank, the customer service personnel I spoke with were friendly, knowledgeable and more than helpful. The process has been secure, transparent and easy to follow. I look forward to Banking with them .

I have been with Newtek now for more than 2 years with multiple CDs. Their staff is absolutely exceptional and Newtek provides great cusotmer service.
Recently I dealth with Ja'Kira and she was knowledgeable , patient, kind and I very much appreciate her service.

Ja'Kira was very patient. I am an older person and found it challenging to navigate the security systems in place at Newtek. Ja'Kira was kind, explained things patiently and helped me very much!!

Katie went above and beyond and helped us with some paperwork-we are new to Newtek, but so far 100% satisfied.

I recently opened a personal savings account with Newtek. The application process was simple and quick. When I had log in issues their customer service representatives were incredibly helpful and quick to resolve the situation. My only caution is don’t call during high volume hours. Be patient because they do have great customer service!

Deposits were easy. I have yet to transfer money out… just know you have to plan a few business days ahead to complete transfers. Even transferring into the account… You have to schedule with a minimum leadtime of 3 to 5 business days. It’s not instantaneous. So it’s not a savings account you can draw from without planning.

Newtek Bank offers highly attractive CD rates, making them a great choice for savers. Their online banking platform is simple, clear, and easy to navigate, which makes managing accounts stress-free. I was especially impressed with their customer support—Katie responded to my request promptly and ensured my transaction was completed on time. Excellent service and reliability!

Ja, Kara was great she assisted me with getting into my new account and walked me through the process. She was professional and very helpful. Thank you for a first great impression.

Super helpful, as she stayed on the line to make sure I could access my account properly

Someone is always available via chat or at least every time I contact them. So far so good! AAA+++

The customer service rep was very knowledgeable and helpful!

The experience I had trying to open an account with Newtek Bank was somewhat strange, as the application was not particularly user-friendly, and I had to try several times, including calling customer service. Fortunately, I was assisted by Kimberly, who was extremely courteous and precise, and thanks to her help I was finally able to complete the process. For that, I am very grateful.

Customer service has been great the couple of times I have had to call them.

Opening an account was easy, secure, and quick. The only pain was that there was no mention of what the username would be. Let me explain - Newtek did send an email with the specifics of the account opening but did not mention that they would choose the username and did not reveal the user name in communication. Thus, when I went to log on, I had to call support to figure out what my user name is. Setting up a funding source to transfer funds into the account was straight forward. Where I had a problem and the reason I decided to close the account was two fold.
1) You are not allowed to add additional funding sources or accounts to easily move your funds around - you are allowed only 1 linked account. This was not revealed and I was actually allowed to add an additional account only to get a message from Newtek that they deleted the link and then explained why. I have several accounts that I want to be able to move money to/from (banking account, brokerage account, other savings, etc). Not being able to do this effectively broke the deal for me as other wise I'd have to stage money through more than one account hop.
2) If you want to change funding sources, you can. But I was told in a message from support that would need to provide evidence of closing the current external funding source account and provide a statement from my new funding source for Newtek's evidence. This was unacceptable to me because I will not allow a company to dictate how I am to manage accounts of no relevance to them. Had my original funding source been my primary bank's checking account and I was expected to close it first would have caused severe disruption.

This model was the deal breaker for me. To be constrained by my money movements, unable to change sources without first closing the linked account, and providing proof which would have revealed confidential information, proved to be unrealistic, untenable, and unnecessary. My recommendation to Newtek is to provide an ease-of-movement experience comparable to industry norms, such is my user experience with other financial companies.

Their customer service was good - responses were quick and on point. No problems there. Just the above would not work in my situation.

Good luck.

Kimberly was fantastic. Dealing with me, she had the patience of a Saint. What a pleasurable experience. Such a nice person.