Newstripe Reviews 148

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The process of purchasing was fast, and easy. Customer service was top tier. We had some issues with the freight company, and NewStripe handled every issue that we faced. Their communication skills we... See more

Rated 5 out of 5 stars

Spoke with a guy named Henry and Casey and they were both incredibly helpful. Very timely with replying to emails and actually gave me physical phone calls to talk me through my issue.

Rated 5 out of 5 stars

Excellent Service Called Newstripe on a riding sprayer and talked with them about some troubleshooting and testing procedures. Very helpful and walked me though testing and explained the how and why... See more

Company replied

Rated 5 out of 5 stars

I purchased a 4250 and it has been a great machine for me. I had some issues with it and Henry has been absolutely amazing. Probably the best customer service I've ever had. He has walked me through... See more

Company details

  1. Manufacturer

Written by the company

Newstripe is a leading manufacturer of equipment for athletic field marking and maintenance, pavement and floor striping, and industrial waste recycling and compaction. Since 1981, our commitment to product innovation, quality, and service excellence keeps customers coming back to us year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Delivery was prompt

Delivery was prompt, product was almost as expected.
One of the back wheels fell off when I took the unit out of the box-I called and a couple new retaining washers were sent to me pretty quickly. All cut metal edges were very sharp and slightly ragged so I spent about 30 minutes of Dremel time deburring and smoothing so nobody would get cut using it. I thought that I bought the 50# model but the bin overfilled with the lid open still took only about 75% of the 50# bag. The bin door lever control plate made of plastic with zip ties is pretty janky-I did a temporary workaround with some heavy rubber bands on the day I striped the course but will come up with a more permanent fix later. I wanted to buy American but a little disappointed at the quality for the price I paid.

29 October 2022
Rated 5 out of 5 stars

Excellent

Excellent, everything went smoothly,with all we spoke,with. A pleasant experience. And great service.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Great products and even better customer service! Fast shipping as well! Shawn was super helpful with specific questions I had and was very knowledgeable about the products I ordered. Thanks you!

18 April 2022
Rated 5 out of 5 stars

The website was great just wish there…

The website was great just wish there was a way to change the shipping methods. I live in Hawaii so would be nice to get shipping from ups or fedex direct. But will see I like the website it’s after hours there and I’m getting all my questions answered. Availability which the other websites didn’t have. Good job guys!!!
Mahalos

4 April 2022
Rated 4 out of 5 stars

Back in business

Mr. Shawn helped tremendously with getting my 3 can aerosol puncture system back up and operating properly. Also, helped me understand some better ways to help our unit operate more efficiently.
Thank you, Shawn...

7 January 2022
Rated 5 out of 5 stars

A valued vendor

On the few times I have found it necessary to call for support I have found individuals that were attentive and ready to assist. Not one time have I got the feeling I was being tolerated but rather I was being treated as a valued customer.

Thank you!

16 October 2021
Rated 5 out of 5 stars

Excellent product and service

Newstripe's products and service are exceptional. I'm part of a small group of soccer players who have been responsible for lining our field for the first time this year. It's been a learning experience and Newstripe made it possible for us to succeed. We have a limited budget but also did not want the wastefulness of using aerosol spray cans. We were able to buy the Field Liner 3 from Newstripe. It has performed well and as an extra bonus, gave us a little bit of upper body work out each time we lined (to use the hand pump). We have been careful with using the paint strainer and cleaning the liner after every use. We hope the liner will give us years of utility. It seems sturdy and well made. Late in the season, we did have a little problem with the pump but our Newstripe sales person, Andy Ducey, was able to suggest the replacement of the pump assembly for only about $40. That piece of equipment does get a work out, but the solution seems quite reasonable. We have also bought the 1 gallon buckets of concentrated paint. It saves on shipping costs and we can slightly dilute each gallon to make 6 gallons which allows us to line our U12 sized field two separate times (pumping up only to about 10 psi). Thanks Andy and Newstripe!

29 September 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look