I was a little skeptical to order medication online. I had heard bait and switch issues with other companies. Your pricing was exactly what I was told, no high pressure sales. As for the renewals came... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using NewSelf’s weight loss medication program, and I have to say, it’s been an incredible experience! The pricing is really affordable, which made it easy for me to commit. Signing up was... See more
Company replied
The price was very reasonable. I felt that the doctors that were in charge of my prescription really wanted to know how I was feeling and doing. I am getting ready to find out how to do a maintenance... See more
Company replied
Fantastic service, great value, and the best packed/shipped meds I've seen - great attention to detail. I've had other telehealth shippers have meds arrive with burst ice packs. NewSelf always arrives... See more
Company replied
Company details
Written by the company
We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
Contact info
521 5th Avenue, 17th Floor, 10175, New York, United States
- 8554953111
- support@newself.com
- newself.com
4.4
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far my experience has been great
So far my experience has been great. I am at the ‘your order has shipped’ part of the process and everything has gone so smoothly. Great communication at every step of the process.
30 April 2026
Reply from NewSelf
We’re glad to hear you’ve had a great experience so far—thank you for sharing!
BEWARE!!!!
BEWARE! They take your money BEFORE providing your Account and don't tell you that you need a current prescriprion to upload or you can't move forward! All of their communication is thru chat bots that run you in circles. ALSO, be aware that if you cancel Before talking to Dr they charge you $99.
Catch 22 if you don't have a current prescription.
I suspect all these Trustpilot Reviews are BOGUS from them!!!
30 April 2026
Unprompted review
Reply from NewSelf
Tara, we’re sorry your experience did not meet expectations. That said, we want to provide some additional context for transparency. At your request, we issued a full refund promptly to your original method of payment, and no additional fees were applied. Based on this resolution, the concerns raised in your Trustpilot review do not fully reflect how the matter was handled.
Reply from NewSelf
We appreciate you sharing this! It’s great to hear the process has been seamless from the start.
Great customer service
Easy website. Great customer service via phone or text message. Shipped very quickly! Very nice to work with!!
30 April 2026
Reply from NewSelf
Thanks so much for your review! Glad to hear everything has been easy and you’re happy so far.
Competitive Pricing and Good Service
The pricing was competitve and the process was easy to follow. I checked that they use certified labs -- so felt OK with the quality of the product. Delivery was as expected without any issues. Very satisfied thus far.
30 April 2026
Reply from NewSelf
We’re so happy to hear this—thank you! A smooth, simple experience is exactly what we aim for.
Reply from NewSelf
Thank you for your feedback! We’re glad to hear our monitoring and communication have made a positive impact.
Product not effective and Drs not responsive
The ordering and delivery were fast and simple. I was switching brands because of the lower price. The product, however, is less effective. With the same dosage at Noom, I had less of an appetite and would get full more easily. With Newself, again, same dosage, I am more hungry and not full as easily. I have tried to get in touch with the doctor via their chat function but I only receive short, terse responses that do not address my issue.
I am getting what I am paying for, a less effective and maybe therefore useless product. Should have paid the bit extra for something that helps and a responsive team.
30 April 2026
Unprompted review
Reply from NewSelf
At this time, we’re unable to locate a record that matches the details provided in your review. It’s possible the account may be under a different name or email, so we’d appreciate the opportunity to verify and better understand your experience.
Please reach out to us directly with your order information so we can investigate and assist. If this review was posted in error or does not relate to our services, we kindly ask that it be updated or removed to avoid confusion for other customers.
Very easy to work with very responsive…
Very easy to work with very responsive and showed up on time
30 April 2026
Reply from NewSelf
Thank you for your feedback! We’re glad to hear everything was easy, responsive, and delivered right on time.
so far all has been great
so far all has been great. service and the staff getting back to me if I had any questions.
30 April 2026
Reply from NewSelf
Hi Danielle! We appreciate your review—thank you! Happy to hear you had a smooth experience with quick and reliable service.
Very good makes it easy to meet your…
Very good makes it easy to meet your goal however there is a disconnect between the finance department and the medical department
30 April 2026
Reply from NewSelf
Thank you for your feedback! We’re glad to hear the program has been helpful in reaching your goals. We also appreciate you pointing out the disconnect you experienced—we take that seriously and are working to improve coordination across our teams.
The company was very upfront with their program and professional
The company was very upfront with everything about their program from ensuring I was eligible to take the Terzepatide, the true cost and making a weight loss program specific to my needs. The Rx was traceable and arrived as indicated.
30 April 2026
Reply from NewSelf
Thank you so much for your thoughtful feedback! We’re glad to hear the process felt transparent from start to finish and that your program was tailored to your needs. It’s great to know delivery and tracking met your expectations as well.
I will have to say this has been an…
I will have to say this has been an outstanding experience. It was super easy to complete the online application and my response was super quick and my application was approved. I love there are real Doctors there reviewing your information. The pricing was very comparable to other GLP sites. The medication was shipped 2 day express and I received it in 2 days. The only thing I would say is the ice pack was completely melted so that might be something to improve on. Of course I’m really blaming FedEx because they didn’t deliver it until 8 PM and it was a warm day. But regardless, it’s been a great experience and I would highly recommend newself.com
30 April 2026
Reply from NewSelf
Hi Charlene!
Thank you so much for your detailed feedback! We’re thrilled to hear you had such a smooth and positive experience from application through delivery. It means a lot to know you felt confident in our medical review process as well. We also appreciate you calling out the packaging concern—this is something we take seriously and will continue working to improve, especially with transit conditions. Thanks again for your recommendation!
Follow up is better than last company I…
Follow up is better than last company I was using. Delivery was fast and plenty of accessories to use. Very good directions. I've used their customer service several times always been a positive experience.
26 April 2026
Reply from NewSelf
Thank you so much for your feedback! We’re glad to hear the follow-up, delivery, and overall experience have been an improvement for you. It’s great to know our customer service team has been consistently helpful!
Efficient response time with receiving…
Efficient response time with receiving approval for GLP medication
29 April 2026
Reply from NewSelf
Thank you for your feedback! We’re glad to hear the approval process was quick and efficient.
Reply from NewSelf
We appreciate your review—thank you! Happy to hear everything moved quickly for you.
Customer service is very poor after…
Customer service is very poor after adjusting my dosage. I am happy with the medication but again an issue arose and its 2 weeks and I've yet to get it resolved. AI assistant will not put you through to a live person. So here I am 2 weeks and over a dozen messages and feeling helpless
29 April 2026
Unprompted review
Reply from NewSelf
Jerry, we’d like to provide additional context for transparency. Our support team made extensive efforts to reach you, no fewer than 12 attempts across phone, text, and email in order to assist with your concerns.
We remain ready to help and encourage you to engage with our team so we can work toward a resolution.
New Self was very easy to work with
New Self was very easy to work with. They were courteous and very responsive. My husband is on New Self and when I saw his results I was jealous. I tried Noom and I did not lose much even though I followed the plan. I will receive my medication this weekend and am very excited. We have also recommended New Self to my daughter- in Law and my sister. I would recommend New Self to anyone and everyone that wants to try GLP 1 medication and support.
28 April 2026
Reply from NewSelf
Thank you, we try very hard to make things easy for our customers.
It was ok
It was ok, the communication was my biggest problem. I spoke to way to many different people throughout the process. I had a really hard time understanding most of them.. .. There were many calls and texts. In addition I had to send my current subscription and video multiple times. All in all, it worked out
29 April 2026
Reply from NewSelf
Thank you for your feedback. We’re continuously refining how we support our customers to keep costs low while delivering high-quality service. We’re especially focused on improving communication, so we appreciate you highlighting where we can do better.
Quick but shipping an issue
Quick, thorough, and easy!
Unfortunately my medication had a shipping delay and arrived 4 days later than planned and hot. Trying to get some resolution with customer service now. I'll update!
28 April 2026
Reply from NewSelf
Thank you for sharing your experience.
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