NewRez is a straightforward loan app that is relatively straightforward and low hassle. Simple, straightforward menus without having to dive into endless submenus to get where you want to go. Keep it... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
Company replied
Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
Company replied
Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
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Reply from Newrez
Thanks for sharing your feedback, Opeyemi. We want to help improve your experience. The quickest way to connect with someone who can assist is by calling our Homeowner Advocacy team at 855-314-8317. We’re here to help.
App is really easy to navigate
App is really easy to navigate, speed is fast. There’s a plethora of relevant information in the app; lots of optionality and very customer experience driven as I see it.
19 October 2026
Reply from Newrez
Richard, thanks for the 5-star review! We're thrilled to hear you're enjoying our app and appreciate you taking the time to share your feedback.
Reply from Newrez
Thanks so much for your 5-star review, Missilli!
Mortgage service - Great. Insurance handling - BAD
I have had Newrez for ~3 years and the mortgage servicing has been very good. We recently experienced a flood, and they received the insurance money - now they are ignoring my emails and have not made any distributions for over 2 weeks. It is a major pain to keep paying them the mortgage payment when they're sitting on the money that should be making my home livable again. They also require periodic inspections, and I have to pay $55 per.
I have no say in the matter, but if I did, I'd absolutely find another servicer due to this experience.
1 October 2026
Unprompted review
Reply from Newrez
Nicholas, we're sorry to hear about the delays with receiving your insurance money. We'd like to assist you directly. For the best support, please call our Homeowner Advocacy Team at 855-314-8317.
Reply from Newrez
Thanks so much for the 5-star review, Tu!
Reply from Newrez
Thanks for sharing your positive experience with us, Kari!
Reply from Newrez
Irene, thanks so much for the 5-star review about our mobile app!
Owed over 2000.00 in escrow that they…
Owed over 2000.00 in escrow that they have after paying off loan. Said sent a check, but it has been over 3 weeks and nothing
Same crap when call and ask, check in the mail. Only want to talk about if I need anoloan. Why woI go with such a crappy company
16 October 2026
Unprompted review
Reply from Newrez
Bear, thanks for sharing your feedback. We’d like to discuss this further and help make things right. Please call our Homeowner Advocacy team at 855-314-8317 so we can assist.
Reply from Newrez
Msdai, thanks for sharing your positive experience with our app! We appreciate the feedback.
Reply from Newrez
Thanks so much for the positive feedback, Matt!
This is the absolute worst app I’ve…
This is the absolute worst app I’ve ever used in my life, and I will never get another Newrez loan because of that. It is make difficult to schedule payments!! you need to fix this problem, Texas is too far to mail a payment and get there on time you would think doing it online would be easier it’s not
16 October 2026
Reply from Newrez
Jennifer, we're sorry to hear you've had trouble scheduling payments on our mobile app. Our Homeowner Advocacy will contact you to address these concerns, or you can call them directly at 855-314-8317 for support.
Every time I go on their website to…
Every time I go on their website to make a payment, they will not let me log into my account until they send me a text to my phone. The problem happens every single month. The text never comes and what should be something that should only take a few minutes ends up taking over an hour every month just to make a payment. Their online web service is seriously out of date.
15 October 2026
Unprompted review
Reply from Newrez
Becky, we're sorry to hear that you're having difficulties with the two-factor authentication code on our website. Our Homeowner Advocacy Team will reach out to you directly to help resolve these concerns. For immediate support, feel free to give us a call at 855-314-8317.
Very easy and straight forward
16 October 2026
Reply from Newrez
Thanks so much for the 5-star review, Paul!
Total trash company
Total crap company. They try to add home insurance even though I pay the insurance. They do that because "they cant see it" even though Progressive reports it. Then they randomly take out 2 payments in a month even though I am on auto pay. And no, they payment is never late. Then to top it off, trying to get an actual person is almost impossible. Really wish my original company hadnt have sold my mortgage to this POS company. Now due to a low interest rate, Im stuck.
16 October 2026
Unprompted review
Reply from Newrez
Jerry, we appreciate you taking the time to share your experience and want to help. Please reach out by calling our Homeowner Advocacy team at 855-314-8317 so we can address this directly.
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