Just wanted to say how helpful Lorraine was this week in booking our holiday to Italy next year. It was so nice to talk to an actual "human being" rather than an AI / digital assistant! That way we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our trip to the Edinburgh Tattoo was fantastic from start to finish. Our tour guide Gordon Ross was brilliant. Very entertaining and knowledgeable abiut the history of Glasgow, Edinburgh and Loch Lomo... See more
Company replied
We spoke to Joyce in relation to changing our holiday booking for next year. Joyce was very attentive in listening to our requirements and very patient whilst we discussed the changes in the detai... See more
Company replied
Lovely weekend break to Scotland, highlight being the Edinburgh Military Tattoo. Everything went smoothly from beginning to end. Easy online booking, plenty of updates, again, via email. Our guide,... See more
Company replied
Company details
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy booking
Easy booking system with our advisor Grace Answered all our queries and holiday was booked in a stress free process
31 August 2026
Reply from Newmarket Holidays
Dear Alexandra,
Thank you for your wonderful feedback!
We’re so pleased to hear that Grace made the booking process easy and stress-free. It’s fantastic to know that she was able to answer all your queries and help you feel confident throughout the process.
We’ll be sure to share your kind words with Grace.
Wishing you a fantastic holiday and a truly enjoyable trip!
Kind regards,
Chris
Excellent service simple and easy…
Excellent service simple and easy thanks to Grace.
1 September 2026
Reply from Newmarket Holidays
Dear Caroline,
Thank you for your lovely review!
We’re delighted to hear that you found the service excellent, simple, and easy. Grace will be so pleased to know that she made your experience a smooth and enjoyable one.
We really appreciate you taking the time to recognise Grace and wish you a fantastic holiday!
Kind regards,
Chris
Thank you Mtee
I contacted with a query. Couldn't find my booking Mtee rang me straight back he was so helpful. I'd transposed 2 digits. He sorted that and gave me the info I wanted. He was so pleasant on the phone. A credit to Newmarket Holidays.
2 September 2026
Unprompted review
Reply from Newmarket Holidays
Dear Irene,
Thank you for your wonderful feedback!
We’re so pleased to hear that Mtee was able to quickly help locate your booking and resolve the mix-up with the transposed digits. It’s great to know he was so helpful and pleasant throughout the call.
We’ll be sure to pass your kind words on to Mtee. Feedback like this is a fantastic recognition of the care he puts into helping our customers.
Thank you for choosing Newmarket Holidays, and we hope you have a wonderful trip!
Kind regards,
Chris
the initial call back was very prompt
the initial call back was very prompt
although there were no single spaces remaining for a late booking the customer assistant said she would make inquiries with the hotel and get back to me the following day (as it was a bank holiday)
True to her word she contacted me the following morning having sorted out a room and i booked it then
30 August 2026
Reply from Newmarket Holidays
Good day,
Thank you for sharing your experience!
We’re delighted to hear that the initial callback was so prompt and that our customer assistant went the extra mile to make inquiries with the hotel, despite it being a bank holiday.
It’s wonderful to know that she followed through as promised and contacted you the following morning with a room arranged, allowing you to complete your booking.
We really appreciate your kind feedback and hope you have a fantastic holiday!
Kind regards,
Chris
EfficientBooking Feedback
Efficient, knowledgeable and helpful response conveyed in a pleasant and welcoming manner
1 September 2026
Reply from Newmarket Holidays
Dear Alan,
Thank you for your fantastic feedback!
We’re pleased to hear that you found the service efficient, knowledgeable, and helpful, while still being delivered in such a pleasant and welcoming manner.
It’s exactly the experience we aim to provide, and we really appreciate you taking the time to share your thoughts.
Kind regards,
Chris
Clarifying flight changes
Once again, excellent and prompt service by phone. Mtee, my contact was very helpful friendly and well informed. The call back was swift despite being just after 9am, full marks
2 September 2026
Unprompted review
Reply from Newmarket Holidays
Dear Nancy,
Thank you for such wonderful feedback!
We’re delighted to hear that Mtee provided you with excellent, prompt service and was friendly, helpful, and well informed when assisting with your flight changes.
It’s especially great to know that your callback was so swift, even just after 9am. We’ll be sure to share your kind words with Mtee.
Full marks right back to you for taking the time to leave such a lovely review!
Kind regards,
Chris
Great service
7 August 2026
Reply from Newmarket Holidays
Dear Stephen,
Thank you for your kind words!
We’re so pleased to hear that you received great service. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.
Wishing you all the best and many happy travels ahead!
Kind regards,
Chris
Lorraine guided us through the details…
Lorraine guided us through the details of the booking process clearly and efficiently. She was, professional, engaging and helpful.
We look forward to a wonderful holiday.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Dear Debbie and Peter,
Thank you for your lovely review, Lorraine!
We’re delighted to hear that you found the booking process clear and straightforward. It’s wonderful to know that Lorraine was professional, engaging, and helpful throughout.
We hope you have an absolutely fantastic holiday and make some wonderful memories. Enjoy every moment!
Kind regards,
Chris
My partner and I went on the Elvis…
My partner and I went on the Elvis experience New Orleans we're we should have had a tour of The French sector instead we spent nearly an hour in a Graveyard telling us why they are buried standing up.On or Way to Memphis we went to seethe school of Tina Turner took a short drive to a cotton field .The whole tour cost over £5,000 a waste of time.I advice anyone be careful booking the Elvis Presley experience if it starts in Montgomery and finish back in Atlanta.
2 September 2025
Unprompted review
Reply from Newmarket Holidays
Hello Geoffrey
We are a little taken aback by your comments, perhaps you could expand upon your sentiments to help us understand why you have only rated us two star, we would be happy to try to provide some explanation.
Please email us ; customerexperience@newmarketholidays.co.uk
On the meantime please accept our apologies if you were disappointed in anyway.
Jill
Enquiry answered quickly and…
Enquiry answered quickly and comprehensively.
31 August 2026
Unprompted review
Reply from Newmarket Holidays
Dear Michael,
Thank you for your kind five-star review. We’re delighted to hear that your enquiry was answered quickly and comprehensively. We really appreciate you taking the time to share your feedback.
Kind Regards
Jerry
Newmarket Holidays
I spoke to Mtee on the phone today…
I spoke to Mtee on the phone today regarding the booking of my up and coming holiday. He was very helpful and politely answered the questions I asked, thank you.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Mrs Llewellyn!
We're so pleased to hear that Mtee was very helpful and politely answered your questions regarding your upcoming holiday booking. Thank you for sharing your positive experience!
Gigi
Excellent and most helpful
Mtee was most helpful dealing with last minute problems
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Mr Baker!
We're so pleased to hear that Mtee was helpful in dealing with your last-minute problems. Thank you for sharing your positive experience with us.
Gigi
She was very efficient and patient
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Steve!
We truly appreciate you highlighting the efficient and patient service you received. Thank you for sharing your positive experience with us; it means a lot.
Gigi
Kate and Emillia
I spoke to two staff members when I was planning (Kate) and preparing and booking (Emillia) our Brazil, Argentina and Uruguay November 2027 holiday. Each one was extremely helpful. Both were also very knowledgeable about all aspects of the holiday I was looking at, and both were very happy to provide guidance, observations and assistance in all areas.
Whilst in today's world online bookings, purchases etc are thought to be very positive and helpful I personally prefer to connect direct with staff members and these two ladies were outstanding in all aspects as mentioned above.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Mr Corbet!
We are absolutely delighted to hear about your positive experience with our team members. It's wonderful to know that you found them extremely helpful and knowledgeable in planning your holiday. We truly appreciate your kind words about their outstanding service.
Gigi
Spoke to Tee this afternoon she was…
Spoke to Tee this afternoon she was very helpful and answered all my questions carefully and with ample clarity.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Reg!
Thank you for your wonderful feedback! We're delighted to hear that Tee was very helpful and answered all your questions carefully and with ample clarity. We appreciate you sharing your positive experience.
Gigi
my expierence to day was exceptional
my expierence to day was exceptional. "Tee" was excelent, She was knowledgeable, Efficent, and Friendly, Thank You "Tee" much appreciated.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Liam!
We're thrilled to hear that your experience was exceptional! It's wonderful to know that Tee was knowledgeable, efficient, and friendly, making such a positive impression. We truly appreciate your kind words.
Gigi
Problem with flight check in.
The problem I had regarding 'Check in' on line was dealt with by 'Mtee' with a great deal of patience and professionalism. He was brilliant sorting it out.
27 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Roy!
Thank you for your wonderful feedback! We're delighted to hear that Mtee handled your online check-in issue with such patience and professionalism. It's great to know they were brilliant in resolving it for you.
Gigi
Musa called me back straightaway
Musa called me back straightaway, and was friendly and welcoming. She answered my queries clearly, and sent me an email with all the details which I asked her about.
Great ! Rick C.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Richard!
We're delighted to hear that Musa called you back straightaway and was friendly and welcoming. It's great that they answered your queries clearly and sent you all the details you needed. We'll be sure to pass on your kind words.
Gigi
Feeling Good
Thank you Octavia for being so patient with me, particularly when I was anxious about checking in online. Your calm approach really did help. Throughout you were cuteous to me explaining every step of the way. Thank so much I was left feeling good and pleased with what I accomplished.
1 September 2026
Unprompted review
Reply from Newmarket Holidays
Hi Doreen!
We are so pleased to hear that our Octavia was patient and helpful, particularly when you were anxious about checking in online. It's wonderful to know that their calm approach and clear explanations made you feel good and pleased with what you accomplished.
Gigi
Our tour manager
Our tour manager , Ellie Cipollina, was the best tour guide we have ever had. She worked so hard all week. Her organisation skills were brilliant. Her attention to detail ensured that everything ran smoothly and that meant we had a very enjoyable holiday. Her knowledge of the areas we visited was outstanding. Ellie has such a positive personality and she was always smiling.
26 August 2026
Unprompted review
Reply from Newmarket Holidays
Hi Sheila!
We are so delighted to hear that Ellie Cipollina's hard work, brilliant organizational skills, and attention to detail made your holiday so enjoyable. It's wonderful that their outstanding knowledge and positive personality shone through.
Gigi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.