UPDATE to my previous complaint: The case is still NOT resolved. After more than 100 emails and 7 days since escalation, there has been no decision, payout, or real progress. I continue to r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am waiting for a withdrawal. First time cancelled because there was spaces in the IBAN. So requested it again this time everything filled in correct. Request date 30-1. I Will keep giving... See more
Company replied
Payments doesn’t get credited, but its off my bank account. Contacted customer service, told me 3-7 business days i will receive it back on my bank account. Day 8 today, still nothing. Now i gotta wai... See more
Company replied
Helpful customer service and easy-to-use interface. I am currently waiting for my first withdrawal to go through. They said the process takes up to two bank-days. I made the withdrawal today (Sa... See more
Company replied
Company details
Written by the company
NewLucky Casino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins: Access promo codes for free spins, giving you more chances to win big on your favorite slots. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@newlucky.com. Are you ready for a fantastic online gaming experience? Look no further than NewLucky Casino. Step into a gaming world that sets itself apart from the rest.
Contact info
Curaçao
- newlucky.com
Breach of guidelines
It very professional all the personal…
It very professional all the personal The Manager it top and Thank you ❤️🙏
2 November 2025
Unprompted review
Reply from Newlucky
Dear Aura,
Thank you so much for your kind words and wonderful feedback! We’re delighted to know that you appreciate our team’s professionalism and support. Your satisfaction means a lot to us, and we’ll continue doing our best to provide you with an excellent experience. If you ever need any assistance, feel free to reach us at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Helpful customer service and…
Helpful customer service and easy-to-use interface. I am currently waiting for my first withdrawal to go through. They said the process takes up to two bank-days. I made the withdrawal today (Saturday).
If it does go through without issues, I will let you know. Of course I will also let you know if it doesn't.
Come back to this review on Tuesday for an update (I might update sooner depending on if it goes through earlier).
I will change the rating from 1/5 to 5/5 if/when it goes through.
Update:
I actually just got the money even though it is Saturday...
25 October 2025
Unprompted review
Reply from Newlucky
Dear Victor,
Thank you for your wonderful feedback! We are delighted to hear that our customer service and interface met your expectations, and that your withdrawal was processed smoothly. Should you have any further questions or need assistance in the future, please don’t hesitate to contact our support team at support@newlucky.com.
Best Regards, NewLucky Casino Team
Reply from Newlucky
Dear Twan,
Thank you for your wonderful review! We’re thrilled to hear that you enjoy our casino and find the site design and performance satisfying. If you ever have any questions or need assistance, feel free to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Charlotte,
Thank you for your kind words! We’re happy to hear that you enjoy our game selection and fast withdrawals. If you ever have any questions or need assistance, please feel free to reach out to our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Winterpeen,
We’re thrilled to hear that you enjoy our casino and find the site design and performance satisfying.
Thank you for your wonderful review!
If you ever have any questions or need assistance, feel free to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Great choice of games and good support…
Great choice of games and good support service very fast and is always available
17 October 2025
Unprompted review
Reply from Newlucky
Dear Lana Pontt,
Thank you for your kind feedback! We’re glad to hear that you enjoy our game selection and fast, reliable support. If you ever need any assistance, please don’t hesitate to reach out to our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
The customer live chat is great very…
The customer live chat is great very quick n help ful
16 October 2025
Unprompted review
Reply from Newlucky
Dear Nick Rossi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with our live chat and found our team helpful and quick. If you ever need further assistance, please feel free to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
they now try to slow down the payment as agreed on.
I got a settlement agreement signed with these guys . They now are changing again there policies, saying they gonna refund me in weekly payments although this is not what we agreed on.
Once i got the full amount paid as agreed on , i will off course change my review, but so far ( more then 1 year later) they still send my copy paste emails where they ask me to wait a little longer, you would think a year should be enough to make a paid out.
If you guys could just pay me what we agreed on , we can close this case and i will delete my reviews.
12 October 2025
Unprompted review
Reply from Newlucky
Dear marijn Noordermeer,
We’re sorry to hear about your ongoing frustration. Please rest assured that our team is committed to resolving all pending matters in accordance with the agreed terms. We kindly recommend reaching out to our support team at support@newlucky.com so we can review your case in detail and ensure the necessary follow-up.
Best Regards,
NewLucky Casino Team.
If you listen to the 5 star reviews…
If you listen to the 5 star reviews it’s a scam. I’ve just been reached out to and offered 20 free spins to write a 5 star review. The biggest scam of a website I’ve ever played at. Avoid at all costs. They don’t pay out, the bonuses are few and far between and when you do get one expect under 10 dollar wins for 3 dollar bets. If I could upload a photo of the chat I would. AVOID
12 October 2025
Unprompted review
Reply from Newlucky
Dear Cherie,
We’re very sorry to hear about your negative impression. Please note that our casino does not offer rewards or incentives in exchange for reviews, and we take such claims seriously. We encourage you to contact our support team at support@newlucky.com
with details or screenshots so we can thoroughly investigate this matter and assist you directly.
Best Regards,
NewLucky Casino Team.
Great casino.!
7 October 2025
Unprompted review
Reply from Newlucky
Dear Berra Bus,
Thank you for your kind words! We’re delighted to hear that you’re enjoying your experience at our casino. If you ever need assistance, please feel free to contact us at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Stay away
They dont payout your winnings.
Been waiting about one week and they cancelled every time.
No bonus and the documentation done but still cant withdraw.
Slow support .
Dont play here
5 October 2025
Unprompted review
Reply from Newlucky
Dear Tony Lindholm,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. To investigate this situation and assist you further, we kindly ask you to contact our support team at support@newlucky.com
. They will review your case in detail and help resolve the issue as quickly as possible.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Max,
Thank you for sharing your experience with us. We appreciate your feedback regarding game variety and engagement, and we’ll take it into account as we continue to improve our offerings. For any further questions or assistance, please feel free to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Anika Urbanowicz,
Thank you for sharing your experience with us. We appreciate your feedback regarding game variety and engagement, and we’ll take it into account as we continue to improve us. For any further questions or assistance, please feel free to contact our support team at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
They are not approve my withdrawal and…
They are not approve my withdrawal and cancels because of wagering it was not bonus it was my real money when I played and lost all they e mail me that was technically issue my wagering was right and request again for withdrawal and they are delay always the withdrawal or cancels because they want to lose everything
29 September 2025
Unprompted review
Reply from Newlucky
Dear Ahmad,
Thank you for sharing your feedback. We understand how frustrating this situation can be and would like to take a closer look at your case to provide proper assistance. Please contact our support team at support@newlucky.com
so we can review the details and help resolve the issue as quickly as possible.
Best Regards,
NewLucky Casino Team.
This fraudulent website tries to shut…
This fraudulent website tries to shut customers up by letting them sign a non disclosure agreement. They will only pay you a percentage of your losses wich is totally unacceptable. I will pursue this matter until every last cent in recovered.
DO NOT PLAY HERE
29 September 2025
Unprompted review
Reply from Newlucky
Dear Lars,
Thank you for sharing your feedback. We take such concerns very seriously and would like to better understand your situation. Please note that our goal is always to act transparently and in accordance with our Terms and Conditions.
We kindly recommend reaching out to our support team at support@newlucky.com
so we can review your case in detail and provide you with proper assistance.
Best Regards,
NewLucky Casino Team.
Reply from Newlucky
Dear Samet,
Thank you for your kind words! We're glad to hear you're enjoying the site and our games.
If you ever need any assistance, feel free to reach out to us at support@newlucky.com
Best Regards,
NewLucky Casino Team
Very good to play at this casino
Very good to play at this casino. The havelot of different games and its very easy to use.
13 September 2025
Unprompted review
Reply from Newlucky
Dear Mark,
Thank you for your wonderful feedback! We’re glad to hear you enjoy playing at our casino and appreciate the variety of games as well as the easy-to-use platform.
If you ever need any assistance or have questions, feel free to reach out to our support team at support@newlucky.com
We’re here to help!
Best Regards,
NewLucky Casino Team
Good doooonn
12 September 2025
Unprompted review
Reply from Newlucky
Dear Raymon,
Thank you for your great review! We’re happy to hear you’re enjoying your experience with us.
If you ever need any assistance or have questions, please don’t hesitate to contact our support team at support@newlucky.com
We’re always here to help.
Best Regards,
NewLucky Casino Team
see was very friendly and help me with…
see was very friendly and help me with everything!!
11 September 2025
Unprompted review
Reply from Newlucky
Dear Jeffrey Boekkooi,
Thank you for your kind feedback! We are glad to hear that our support team was friendly and able to assist you. For any further questions, you can always reach us at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
good site aand nice games its a very…
good site aand nice games its a very trust site
5 September 2025
Unprompted review
Reply from Newlucky
Dear Sven Heesch,
Thank you for your positive feedback! We are glad to hear that you enjoy our games and trust our site. For any assistance, you can always contact us at support@newlucky.com.
Best Regards,
NewLucky Casino Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.