New Forest Turf Supplies Ltd Reviews 19

So, I had 20 meters of turf delivered on Friday 20th June at approx 11.30am. I was told to try to get it laid that day.
Later that evening, after the job was complete I noticed a couple of the turfs looking less than healthy.
I emailed New Forest Turf on the Monday (their office is closed over the weekend) highlighting my issue.
The following day I received a reply telling me that any issues have to be raised the same day and, if the turf didn't show signs of recovery in a couple of weeks, they would happily sell me some more! I couldn't contact them the same day as I didn't finish the job until Friday evening. What a cheek! Sell the customer some dead grass and then suggest that they buy some more to replace it!
Two weeks down the line the grass is still dead. No sign of life at all. I feel as if I've been ripped off by a company who had previously supplied me with some decent turf. What are they playing at? I will buy some more - but not from them!
I wonder what excuse they will come out with in response to this review? Is there any chance of them replacing the dead turf? I'm thinking not!!

First class soil & turf supplied for my parent’s grave, it’s looking fantastic! Grateful thanks to Vicky for her excellent customer service, would throughly recommend.

Excellent customer service is hard to find and all too often not recognised...
From a phone call to a visit and subsequent purchase of only two roles of turf..the service and advise was phenomenal...
Thank you

Top quality service and top quality turf, I have been using New Forest Turf Supplies for a number of years great team and impeccable service, would highly recommend.

Purchased turf last month, customer service was brilliant and I followed the after care instructions and my turf is looking great, just wanted to say thank you again and highly recommend these services

Good quality turf and friendly service and communication with the the after care is excellent highly recommend using this company for all your turfing needs friendly staff and prompt delivery

I bought 100 rolls of turf from new forest turf and I can say that every roll was exactly the same there was no problem with them my garden looks fantastic and the cut is sensational I couldn’t fault them in any way and if you need a new lawn don’t hesitate to contact new forest turf for your needs they were exceptionally helpful in every way possible

More than happy with turf , best we've had in a long time, staff more than helpfull, will defently be using again 10 out of 10

Hi I recently took delivery an took your advice on watering and mowing iam completely satisfied and have recommended you services to many of my work colleagues
Thank you so much for your expertise
Mr M Kelly

Just a big Thank you for the great quality turf I purchased for one of my customer's. I Install the turf as you advised and I'm happy to say its all taken root nicely its very healthy and had a 1st light cut this weekend and it looks fantastic. I will defiantly continue to use you and would recommend New Forests Turf to anyone looking for a Great product with brillant customer service. 10/10

I have used New forest turf for years now and will not use another supplier.
The turf is always excellent quality.
I recently took delivery of 300 rolls and couldn’t fault the quality of it if I tried.
Delivery’s are always on time and Vickey and her team are always at the end of the phone to give sound advise and help along the way if needed.
If your after turf , soil, seed or even artificial grass then new forest turf is the best place to go.

What can I say about this team of outstanding workers! Everyone is super friendly from the office staff to the workers themselves. I have never known a team quite like this one their communication between one another is fantastic I don't need to constantly repeat myself.
I will always return to these guys as they provide myself with so much care and attention with all needs!
Keep up the good work force! Thanks for all the advice and also love to support local businesses as well. 💚💚

Fantastic service we have used new forest turf For many years and across a wide number of our domestic and commercial projects.
Can't recommend highly enough

I bought Turf on 1/8 and laid it in hot weather. I followed their advice on watering etc to the letter and am delighted with the result. Despite the weather, the turf is well rooted and 12cm tall! First class turf, expert advice, and a great local business. A huge thank you! Perry

I purchased premium turf in 2023 for my front garden and had a great experience. It still looks fantastic.

Fast forward to June 2024. I purchased premium turf for my rear garden. Sadly, the turf supplied the second time around just didn't compare.

After just a few weeks, there were lots of patches of wild grass and patches of the lawn where there were quite a few weeds growing.

I did contact New Forest Turf Supplies to give them an opportunity to put things right. I was advised that I'd cut the lawn too short and that was the reason. They also advised they only hold responsibility for the turf for 24 hours.

This wasn't true. The wild grass patches appeared before the lawn was ever cut.

I could forgive the weeds but the wild grass patches were in the turf.

I just feel a bit short changed as I paid for premium turf and I don't believe that is what I received. I won't use this company again.

27th August 2024
I'm adding to my review following the response below from New Forest Turf.

My only error was not taking a picture of my lawn sooner. However, in their words 'they only take responsibility of the lawn for 24 hours'.

Additionally, their offer to put things right was for them to supply a 'free' bag of fertiliser.

Nobody has ever tried to call me.

I stand by my comments, I contacted them and gave them to opportunity to things right before even considering writing this review.

A first class company to deal with. Very helpful with my enquiries and orders. And the grass looks great in my garden!

Excellent! Only required a small amount for repairs, but was hugely impressed with Vicky's prompt and helpful service!

I only required a single roll of turf and was given VIP treatment! Certainly the best quality turf I have had and excellent office staff. Thank you.

Having had our garden redesigned we wanted to have the grass replaced. We made contact with New Forest Turf Supplies Ltd and spoke with Vicky who was super helpful, polite and professional. We arranged a date for the work to be completed and Nick arrived promptly, and discussed with us in detail how he was going to complete the work and checked that we were ok with the same. The garden needed to be rotovated and levelled that involved around 2 tonnes of soil being added to the garden and this was completed quickly and efficiently over two visits. The turf was then laid, this was around 3 weeks ago and the grass is looking fantastic. Nick was polite, helpful and friendly and left the garden spotlessly clean. Vicky followed up after the work was completed to also ensure we were happy with the same. I would 100% recommend New Forest Turf Supplies, in an age when customer service can be lacking this company shines brightly. Thank you for a fantastic job.