Ate Reggie and the staff were very helpful with everyone making sure each customer is attended to their needs. Recommended for those collecting unique shoes.
Company replied
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See what reviewers are saying
Great first experience on this e-shop, unfortunately it was a bit ruined by UPS which did not honored their schedule and my parcel got open and the shoe box damaged. But I definitely will come back on... See more
Company replied
She was very helpful and accommodating throughout my visit. She assisted me with everything I needed and was very friendly and patient. Great customer service and a pleasant experience!
Company replied
Great experience overall. Delivery was really fast, everything arrived as expected, and I’m very happy with my purchase.
Company replied
Company details
- Shoe Store
- also in
- Clothing Store
Written by the company
NEWCOP es un retailer especializado en sneakers y moda urbana, nacido en 2022, que se ha consolidado como un punto de referencia para los amantes de la cultura streetwear. Nuestra propuesta de valor se basa en la combinación de un catálogo exclusivo —con modelos de marcas líderes como Nike, Adidas, Puma,Asic,Yeezy,Air jordan y otras firmas internacionales— junto a una experiencia de compra confiable y cercana. Desde nuestros inicios, hemos trabajado con una visión clara: acercar al consumidor productos originales, de edición limitada y de alta demanda, garantizando transparencia y profesionalidad en cada transacción.
Nuestro compromiso
Written by the company
- Sneakers y streetwear seleccionados con atención al detalle.
- En NEWCOP trabajamos cada día para ofrecer una selección cuidada de sneakers y streetwear, con información clara, envíos seguros y una atención cercana antes y después de la compra.
- Servicio transparente y atención personalizada.
- Preparamos cada pedido con cuidado y revisamos cada incidencia de forma individual para ofrecer una solución justa, clara y profesional.
Nuestra garantía
Compra segura, envío protegido y atención cercana.
En NEWCOP preparamos cada pedido con cuidado y trabajamos con empresas de transporte fiables para ofrecer una entrega segura. Además, nuestro equipo revisa cada incidencia de forma individual para dar una respuesta clara, justa y profesional.
Contact info
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top servizio e prodotto
5 January 2026
Reply from NEWCOP
Grazie mille per il tuo feedback!
Siamo felici che il servizio e il prodotto siano stati all’altezza delle aspettative. Il nostro obiettivo è garantire sempre qualità e un’esperienza d’acquisto eccellente.
A presto!
Hello !
Hello !
Thank you, very good service 😊
Can I ask you something:
I subscribed by email to newsletter
But I don’t understand where I can find / or get 10%off discount
Can you help me ?
Thank you very much
Alberto
4 January 2026
Reply from NEWCOP
Muchas gracias por compartir tu experiencia, Luis.
Nos alegra saber que el servicio ha estado a la altura de tus expectativas. En Newcop trabajamos cada día para ofrecer una experiencia de compra fiable, ágil y cuidada en cada detalle. Comentarios como el tuyo nos motivan a seguir manteniendo este nivel.
Gracias por confiar en nosotros.
Very Friendly and professional all of…
Very Friendly and professional all of the crew
28 December 2025
Reply from NEWCOP
Thank you very much for your review, Marcial. We’re glad to hear that you found our team friendly and professional. Providing a close and professional service is very important to us. We truly appreciate your trust in Newcop.
Reply from NEWCOP
Hello Lidia,
we are truly sorry to read your review and we completely understand your concern.
We would like to clarify that all our products are 100% original and sourced from authorized distributors. In this case, there is no indication of a counterfeit product. However, we believe this review may be linked to a delivery or logistics issue, which is handled by the courier and not related to product authenticity.
We would really appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate properly and resolve this matter.
The shoes where very good
28 November 2025
I loved it sooo much 💌
I loved it sooo much! There was a small issue but they fixed it super quickly. I honestly loved everything about it — 10/10. 💌
24 November 2025
Unprompted review
Very good excellent place you have to…
Very good excellent place you have to visit it
23 November 2025
the lady helping me was super helpful.
13 November 2025
Very good service.
11 November 2025
Reply from NEWCOP
Muchas gracias!
Good shoe selection
21 September 2025
Reply from NEWCOP
Hi,
We’re glad to hear you liked our shoe selection 🙌
At Newcop, we always try to offer the best variety of styles and brands for every taste.
Thanks for your trust, and we hope to see you again soon!
Best regards,
The Newcop Team
Goods the quality that's why I like it
9 September 2025
Reply from NEWCOP
Hi,
We’re really glad to hear that you liked the quality of our products 🙌
At Newcop, we always aim to offer the best items and service possible.
Thanks for your trust, and we hope to see you again soon! 👟
Best regards,
The Newcop Team
Reply from NEWCOP
Hi,
We’re really happy to hear you had a very good experience with us 🙌
At Newcop, we always try to make every purchase smooth and satisfying.
Thanks for your trust, and we hope to see you again soon! 👟
Best regards,
The Newcop Team
Reply from NEWCOP
Hello,
Thank you for your kind words!
We're glad to hear our staff could make you feel welcome and supported.
Reply from NEWCOP
Thank you for your feedback! 🚀
We’re glad you received your order quickly and that you’re happy with the 100% original product.
I bought my Labubu and cry baby so…
I bought my Labubu and cry baby so happy with my shopping and good stuff thank you
20 May 2025
Reply from NEWCOP
Hi,
Thank you so much for your kind message!
We’re thrilled to hear you’re happy with your Labubu and Cry Baby — and even happier that you enjoyed the overall shopping experience.
Disappointment
Not a great experience thinking of it now, may be they don’t appreciate business from tourists, just go and have a look at how they respond to a good review of ppl whom they feel are not the right customers. I guess they show the attitude after you shop. Not recommended, I think they have a mindset of what a customer should look like, and if you are not that then they may do business but not appreciate it.
18 April 2025
Reply from NEWCOP
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
At Newcop, we welcome customers from all backgrounds and walks of life — tourists and locals alike — and we take pride in treating everyone with the same level of respect and attention. If at any point you felt otherwise, we sincerely apologize.
We’d love the opportunity to better understand what happened and make it right. Please feel free to reach out directly so we can assist you further.
Kind regards,
Reply from NEWCOP
Hello,
We are truly sorry to read your comment, but we would like to clarify that we only sell 100% authentic products and never deal with fakes. All our items are sourced from official and trusted suppliers.
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