New Capital Financial  Reviews 

5,336
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, pleasant demeanor, and willingness to go above and beyond to assist with debt resolution and financial guidance. Many highlight the exceptional customer service, noting that representatives explain everything clearly, patiently answer questions, and make the process easy and comfortable. The service provided is often described as excellent, with consumers appreciating the transparency, efficiency, and the feeling of being supported in their financial journey. However, some people mentioned feeling uncomfortable during the enrollment process regarding feedback requests. A few other people also felt that while the program might be helpful for some, it was not the right fit for their individual needs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, beyond... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as a pleasure to work... See more

Payment

Reviewers mention positive feedback about payment, with many expressing satisfaction with reduced monthly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tawnia Sapp is very knowledgeable about her job. She is very pleasant and she over and beyond to help us with our debt resolution. We highly recommend her.

Rated 5 out of 5 stars

Jorge De Santiago is awesome he throughly explained everything about the program and he took the time to explain everything to me so that I was comfortable with my decision

Rated 5 out of 5 stars

Tyeson was so helpful when doing our loan consolidation. He explained everything so simply for me and made it so easy to sign up. We can't thank him enough, and I would recommend this program to anyon... See more

Rated 5 out of 5 stars

Jorge De Santiago is absolutely amazing. He is professional, shows genuine care, and has been a tremendous blessing to my family. I'm very grateful for having called and him answering all of my questi... See more


Company details

  1. Loan Agency

About New Capital Financial

Written by the company

With an array of products that can be tailored to each borrowers needs, there is a solution.

Our focus is on accelerating your success with an offering of benefits to help struggling borrowers and businesses get ahead. New Capital financial has helped thousands of borrowers obtain financing for a wide range or purposes at a time when lenders are being tight with money and lending.

Our team of finance professionals are committed to helping consumers and businesses obtain loans faster, easier, and with straightforward, manageable terms that work for the borrower.

When you need help in getting approved for a loan, New Capital can help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,336)

2,060 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Travis Higgs was very straight forward about the program and led with honesty first. Very transparent interaction and a huge weight lifted off my soldiers.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Renee Manzano made the whole process…

Renee Manzano made the whole process fast and simple answer all my questions was patience. No pressure or did not come off sounding like a used car sale person. ⭐️⭐️⭐️⭐️⭐️ service from her.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Tawnia is amazing to work with

Tawnia was very informative, understanding, not pushy, patient, and reassuring during our conversations. Confident that we made the right decision and feel that Tawnia has our best interest first and foremost.

6 July 2026
Unprompted review
Rated 2 out of 5 stars

Not the service I expected — concerns with communication and transparency

I was looking for a personal loan to consolidate my debt, as the letter provided stated I was prequalified to receive one. However, I learned that a personal loan was not the immediate solution being offered. Instead, I was directed toward a debt settlement program, which I quickly realized was not the right option for my situation.

After submitting my cancellation request, the representative assigned to my account communicated in a way I found unprofessional, mixing factual information with personal opinions and judgments that I felt were unnecessary.

During the enrollment process, I was asked by the representative to leave a 5-star review, and I felt pressured to do so before moving forward. While I cannot speak to their intent, the timing of the request made me uncomfortable and left me feeling that my service experience was tied to providing a positive review.

Overall, while this program may be helpful for some people, it was not the right fit for me. My biggest concern was the way my cancellation was handled and the professionalism of the communication I received afterward.

5 July 2026
Unprompted review

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