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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers had a great experience with this company. Many customers find the programs and content to be very helpful and effective, offering practical techniques and valuable insights for nervous system regulation and healing. People appreciate the clear, user-friendly format and the supportive approach of the staff and presenters, which makes the learning process accessible and comforting. The customer service is also frequently praised for its excellence and personal support, contributing to a positive overall experience. However, some customers also noted that certain courses felt short in length or that the videos were too basic and amateurish, not always meeting expectations for deeper trauma recovery. A few other people also felt that the program did not live up to its promises or that customer support was unresponsive, leading to dissatisfaction.

What people talk about most

User experience

Consumers generally find the user experience to be positive, appreciating the helpfulness of the suggested... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and finding the programs... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing satisfaction and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, support, and knowledge.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their emails and course desceiptions are amazingly valuable. The course I got (a relationship/attachment one) was also useful in content, though disappointing in terms if length: it said 4 weeks and w... See more

Rated 4 out of 5 stars

I am an experienced, trained trauma counsellor with extensive knowledge about the subject of trauma, the way your nervous system protects you. Serving others by offering support has been my life purpo... See more

Company replied

Rated 4 out of 5 stars

Neurotoned focuses on the actaul biology of the nervous system, how to reset it versus how my body got there in the first place. The techniques I've tried have been great. I know this requires me to m... See more

Rated 4 out of 5 stars

I learnt so much about our nervous system . Bought a months course to aid my healing after cancer surgeries . Found I had much more inside to process. Not easy to navigate site , as an adhd lady, b... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

At Neurotoned, we believe healing should be accessible, supportive, and free from retraumatization. Our trauma-informed programs are designed to help you reset your nervous system, ease anxiety, and find relief from trauma without reliving painful experiences.


Contact info

4.1

Great

TrustScore 4 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a scam site

This is a scam site. They will take your initial program fee then sign you up for a membership you cannot cancel.

4 March 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Mary,

We’re very sorry to hear that this has been your experience.

We take concerns like this seriously and would genuinely like the opportunity to look into what may have happened. We have already requested additional information so we can investigate your case and assist you properly.

If you’re able to reply to our support team with your name, the email used for your purchase, or any details about the charge, we will review it right away and work with you to resolve the issue as quickly as possible.

We’re here to help and would really appreciate the chance to make this right.

Neurotoned Support Team

Rated 5 out of 5 stars

It’s been three weeks since I came…

It’s been three weeks since I came across an advertisement for Neurotoned and chose to purchase. I have been slowly working through the content, and things are clicking into place in my life like never before. The resources are rich and varied, and the instructors and support staff truly care. I am happy with my purchase and grateful a resource like this exists and is so accessible and affordable.

10 February 2026
Unprompted review
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Reply from Neurotoned

Hi Celeste,

Thank you so much for sharing this.

We’re really glad to hear that things are starting to click into place for you and that you’re finding the content helpful. Taking it slowly and integrating the practices at your own pace is exactly how the program is meant to be used.

It means a lot to us that you feel supported by the instructors and team. Thank you for being part of the Neurotoned community and for sharing your experience. 💛

With warmth,
The Neurotoned Team

Rated 4 out of 5 stars

Small steps add up...

I am an experienced, trained trauma counsellor with extensive knowledge about the subject of trauma, the way your nervous system protects you. Serving others by offering support has been my life purpose. Not understanding why my breakthrough through somatic experiences wasn't sustainable I tried Neurotoned. Its not a self help book.. Its a way of living. Acting out suggestions through exercises that embodies experience.. Moving from logic to feeling. Even though I am not techno savvy I find my way navigating through the programme at my own pace, no pressure. It works for me.. Early days but I believe even small wins will add up to teaching my body how to let go. Optimistic that it will happen...

4 March 2026
Unprompted review
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Reply from Neurotoned

Hi there,

Thank you so much for sharing such a thoughtful review. It truly means a lot coming from someone with your background and experience in trauma work.

We really appreciate how beautifully you described the shift from understanding trauma intellectually to embodying the experience through practice. That intention — moving from logic into feeling and gently teaching the nervous system new patterns — is exactly what Neurotoned was designed to support.

It’s also wonderful to hear that you’ve been able to navigate the program at your own pace and find what works for you. As you said so well, small steps truly do add up, and those small wins often create the biggest long-term changes in the body.

Thank you again for taking the time to share your experience and for the meaningful work you do supporting others. We’re honored to be a small part of your journey.

Rated 2 out of 5 stars

Very basic app, very little content

The app is extremely basic with only a couple of 10 minute recordings per week and not the advertised 'course' at all.
Have contacted them several times for a refund but no reply so will now be going through my credit card retailer to reject the payment.
It's not a lot of money, but far too much for the tiny amount of content.

2 March 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Rachel,

We’re really sorry to hear that this was your experience.

Our support team has been actively working through a high volume of messages, but we do want you to know that we are here and ready to help resolve this with you. We have been responding to refund requests and would be more than happy to review your case and assist you as quickly as possible.

If you’re still open to it, please reach out to our support team at support@neurotoned.com with the email used for your purchase so we can locate your account and process your request right away.

Our goal is always to resolve situations like this fairly and directly, and we’d really appreciate the opportunity to help you with this.

Neurotoned Support Team

Rated 1 out of 5 stars

Looks like fraud

I paid for the app, but cannot connect to my account and did not received any confirmation letter. Sent an email, but there is no answer. Looks like fraud.

24 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Tatjana,

We’re very sorry to hear that this has been your experience.

Our team has already reached out to you directly and provided your updated login details so you can access your account and the programs you purchased. We have also been checking in with you to make sure everything is working properly and to assist with anything that may still be causing difficulty.

Please check your email for the login information we sent, and if you’re still having trouble accessing your account, simply reply to our message and we will gladly help you right away.

We’re here to support you and want to make sure you’re able to access your programs smoothly.

Neurotoned Support Team

Rated 4 out of 5 stars

Update: Issue Resolved: Sounded Good But Cannot Access the Program

Update: I am updating my review. The support team got back to me. While there was a delay in response, there is a support team there. They were very apologetic, warm in response and worked to resolve the issue. I decided to keep the service. As I am now able to login, I can now see what neuro training is available. I purchased the 30 day program with lifetime access. While I am just starting, I can see the program contains training to help understand the nervous system, trauma in the body, and how to calm and care for it. There is section on co-regulation for parents and with relationships and a library of over 30 videos with practices for soothing your nervous system. There are a few bonus trainings I was pleasantly surprised to receive on managing chronic fatigue through expressive arts, vagus nerve healing and improving sleep. I can't tell you the effectiveness of the program as I haven't done it yet, but I can assure you this is not a scam, there is a real program in place and appears to be great value for the price.

I encourage the company to please increase customer support response time to troubleshoot login issues. I see others that had the same issue and this would prevent refund requests or fear of being scammed. The website version on my phone was a little harder to navigate in terms of getting back to home page and accessing programs. I ended up downloading the app for no additional charge and was able to fully access my program there. The app is a much friendlier experience to navigate with easy direction and access to all the programs. I am looking forward to going through the course content 

***
Original review: This sounded like a good program. My card was charged but I never received a confirmation of purchase nor login info. I wrote support and was pleased to get a response telling me a link was re-sent for me to access the program and to let them know if I had problems. I didn’t receive a new link, it wasn’t in SPAM folder and I have now sent three follow up emails over the past week and have not received one response back to remedy the situation. I tried doing a password reset but it didn’t recognize my email. I really wanted to give this a chance but I can’t even access the program. I’m disappointed. At this point I will now have to look at how to cancel it.

25 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Ia,

Thank you so much for taking the time to update your review. We truly appreciate it.

First, we want to sincerely apologize again for the delay you experienced while trying to access your program. We completely understand how frustrating that must have felt, especially when you were excited to get started. Your patience and understanding mean a lot to us.

We’re really glad we were able to resolve the login issue and get you into the program. It means a lot to hear that you’ve already been able to explore the content and see the range of tools and practices available inside.

Thank you as well for the thoughtful feedback about response times and navigation. We take comments like this seriously and are actively working on improving our support response time and making access to the program smoother for new members.

We’re so happy you decided to stay with the program, and we truly hope it supports you on your journey with nervous system healing. If you ever need anything along the way, our team is always here to help.

Rated 4 out of 5 stars

So much knowledge gathered in one…

So much knowledge gathered in one place. It’s both a program, a community and a place to enjoy live group sessions. And it’s so gentle. You can really take it in your own pace. Like ut should be. Thank you!

2 March 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Izabella,

I'm so genuinely glad to hear how much the program, community, and live sessions are resonating with you. It means a lot to know you're finding such valuable knowledge and experiencing the gentle, self-paced approach exactly as it should be.

Thank you for sharing your kind words and for taking the time to leave such a thoughtful review. Your feedback truly helps us create a more supportive space for everyone. We really appreciate you!

Rated 1 out of 5 stars

Don’t trust refund assurances

After the initial assurance that you could get a refund simply and only had to say “it’s not for me” the service has been unresponsive and merely referred me to their terms and conditions. They should have stated this as a rejoinder to the original glib assurance. Had they done so I wouldn’t have paid for it.

There’s nothing new about this programme you can find the same stuff all over the place.

21 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Helen,

We’re sorry to hear that this was your experience.

We did reach out through Trustpilot requesting a few details so we could locate your account and assist you properly, but unfortunately we did not receive a response within the time window. Without those details we are unable to find the purchase to review what happened or help process anything further.

If you’re willing, please contact our support team at support@neurotoned.com with the email used for your purchase and we will happily look into this for you and resolve the matter as quickly as possible.

Our goal is always to support our clients fairly, and we would genuinely like the opportunity to help you.

Neurotoned Support Team

Rated 4 out of 5 stars

Easy, accessible and no pressure!

My experience has been great so far. The app is great when you are on the run. I like to set aside a 30 minute window in the morning to practice the easy exercises, and listen to an informative video.

28 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Michelle,

It's truly wonderful to hear how much the Neurotoned app and the exercises are resonating with you.

Setting aside that 30-minute window in the morning to practice and listen to the videos sounds like a really supportive rhythm, especially when you're using the app to stay connected on the go. Thank you so much for taking the time to share your positive experience and for your kind review.

Rated 4 out of 5 stars

I find most of the techniques useful

I find most of the techniques useful. I like the first ones on gargling and breathing. I’m not up to yoga yet. The art ones are fun and relaxing. The program is creative and has different ideas

28 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Sandra,

It's truly wonderful to hear that the techniques are resonating with you and that you're finding usefulness in them, especially the gargling, breathing, and art ones. It takes real courage to explore these different ideas and integrate them into your journey.

Thank you so much for sharing your feedback on how creative and varied you find the program. We're really glad you're part of this community.

Rated 5 out of 5 stars

I am enjoying the slow & gentle nature of this course

I am really enjoying the slow and gentle nature of this course. Usually I try and do do do but this is encouraging me to slow down and lean into the calm feeling that slowness brings. I have integrated humming into my daily routines, such as when I am making my coffee of a morning. It feels achievable and empowering. I have had much more success going back to work since starting these practises - where I previously felt overwhelmed and stressed, my body is slowing beginning to find a new pattern. I also like the email reminders, they are not too frequent but feel like a gentle invitation to move to the next step.

28 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Maisie 💛

What you described about bringing humming into your morning routine is exactly the kind of quiet shift that shows the work is settling into everyday life. Those small moments, like standing in the kitchen making coffee, often become the places where the body starts remembering what calm feels like again.

It’s really encouraging to hear that returning to work has begun to feel different for you too. When the nervous system finds a new rhythm, things that once felt overwhelming can slowly become manageable again.

Thank you for sharing a piece of your journey with us. It means a lot to see the practices becoming something that fits naturally into your life.

Rated 5 out of 5 stars

I really like the low demand way that…

I really like the low demand way that this is presented. I was a bit nervous that it would be a bit “airy-fairy” but it’s not- they give plenty of alternative options if what they are suggesting feels weird for you. I really like that.

28 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Karin, thank you for sharing your perspective. It’s understandable to wonder what something like this will feel like before trying it. We try to offer different options so people can explore in a way that feels comfortable for them. I’m glad you found approaches that felt grounded and practical. Thank you for choosing us to be on this journey with you!

Rated 4 out of 5 stars

Somatic tools for nervous system health

Found this app while researching nervous system disregulation therapies. Has been helpful thus far, providing an introduction the somatic experiencing tools and exercises to become more attuned with your body.

27 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Ish,

It's truly wonderful to hear that the Neurotoned app has been helpful for you, especially in introducing you to somatic experiencing tools and exercises. We're so glad it's resonated with what you were looking for.

Thank you for taking the time to share your positive experience. It means a lot to us.

Really glad you're part of this community.

Rated 4 out of 5 stars

Vagus nerve stimulation

Helpful info on the need for vagus nerve stimulation to help with improving exhaustion and fatigue.

19 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Heidi,

It's wonderful that you're exploring how vagus nerve stimulation might help with exhaustion and fatigue. Many customers report that gentle vagus nerve practices can really support their nervous system in finding more balance and energy.

Thank you for sharing your experience with us and being so honest!

Rated 5 out of 5 stars

the course and content is helpful and…

the course and content is helpful and simple to follow. i have found the exercises easy to adopt into everyday life, and i appreciate that there is no time pressure to move onto the next step. the gentle nudge emails however are helpful as we all live busy lives, and often forget to prioritise both ourselves, and our recovery.

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Caroline, what you shared about needing the gentle reminders really speaks to how busy life can get. Even when we want to prioritize ourselves, it’s easy for everything else to take over. I’m glad those small nudges helped you return to the practices without pressure.

Rated 5 out of 5 stars

Ready to live again!

I just started using Neurotoned this week, and I can already tell a difference. I am excited about how Neurotoned is going to help make this shift in my nervous system. I have been living in flight or fight for years, and I am so ready to return to “myself”.

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Tracy, thank you for your review, the way you described being ready to return to yourself carries a lot of weight. Living in a constant state of fight or flight can take such a toll on the body and mind. I’m really glad you found something that makes that shift feel possible again. Thank you for choosing us to join you on this journey!

Rated 5 out of 5 stars

Práctical tips that help

24 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Thank you for sharing this, Rayenari. The fact that the tips felt practical enough to actually use matters a lot. Information is everywhere, but tools people can apply in real life are what tend to make the difference.

Rated 5 out of 5 stars

Neurotoned offers a refreshing approach…

Neurotoned offers a refreshing approach to wellness by integrating nervous system-informed practices, making it an effective resource for those seeking to enhance their overall well-being. Its techniques empower individuals to better understand and regulate their responses to stress, ultimately promoting a deeper sense of calm and resilience.

1 November 2025
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Michelle, thank you for taking the time to write something so thoughtful and meaningful. Understanding the nervous system can completely change how people relate to stress and their own reactions. It’s really encouraging to hear that the approach resonated with you and supported a sense of calm and resilience. We're here with you every step of the way!

Rated 5 out of 5 stars

Finding peace and love for myself

The first time in years that I felt completely understood and had real confidence that I am not broken and that there’s a way to heal. I personally like the tapping and mirror work best and use them on a daily basis. Even though I haven’t completed the programme yet I feel my body respond with much more confidence. I haven’t had this feeling of peace and love for myself for such a long time that I was positively overwhelmed when it happened and I am deeply grateful for this programme.

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Carolina 💛

Reading this gave us goosebumps. Feeling understood and not broken is such a profound shift. The peace you described is exactly the kind of inner safety we hope people rediscover.

I love that you’ve found your rhythm with tapping and mirror work. The way you’re noticing your body respond with more confidence is beautiful. Thank you for trusting us with your journey.

Rated 5 out of 5 stars

I like the program and the app

I like the program and the app. It teaches you a wide variety of technics to calm the nervous system. I choose and retain the ones that work best for me, to create a daily routine.
These practices are simple, short and efficient at grouding you in tge present moment. The app offers a clear & simple access to all programs.
100% recommended!

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Carolyn 💛

Thank you for highlighting the freedom to choose what works best for you. That personal tailoring is so important. No two nervous systems are the same.

It’s wonderful to hear that the practices feel simple and grounding, and that the app makes access easy. We truly appreciate your recommendation.

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