Neuronic Reviews 148

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness, noting significant improvements in various aspects of their health, including sleep, cognitive function, and overall well-being. The staff is consistently described as helpful and knowledgeable, providing excellent customer service and support, which contributes to a positive user experience. Many consumers appreciate the quality and design of the product, finding it easy to use and comfortable. However, some customers experienced issues with product quality and functionality, such as devices not working, batteries failing to recharge, or connectivity problems. A few people also mentioned discomfort while wearing the helmet due to inadequate padding.

What people talk about most

Product

People report positive experiences with product. Many customers praise the Neuronic helmet, noting... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many considering the device high-quality and effective for... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers highlight the team's... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease of setup and use. Many... See more

Based on these reviews

Rated 5 out of 5 stars

My husband has severe brain damage, he has had several strokes. I kept looking for something to help him, we started seeing improvements shortly after we started using this helmet. I can't... See more

Company replied

Rated 5 out of 5 stars

A great team of people who want to help people. Fabulous customer support, and a great product. Imagine how many older people could stay out of expensive, lonely nursing homes, if they used this simpl... See more

Company replied

Rated 5 out of 5 stars

Since the first time I use the helmet I felt a change, my vision was much clearer , I could hear better and my nose got unclogged. Had my nose clogged since I know myself ....I am using it every day a... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the Neuronic Helmet and have noticed a real difference. It’s been especially helpful for improving my sleep, calming stress, and supporting blood flow. I feel more balanced overall, wi... See more

Company replied


Company details

  1. Biotechnology Company

Written by the company

Neuronic was founded with a singular focus: to keep the brain capacity in all stages of life high. We have set ourselves the goal to enhance and monitor the most important organ - the brain. We believe in a world without barriers - both within science and our minds. Neuronic devotes 100% of profits to advance the science and development of photobiomodulation, through an ongoing program of basic science and applied clinical trials


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support Second to None!

As always the entire staff at Neuronic responds to all my requests immediately. As we move into brain mapping and targeted neurofeedback to compliment our PBM helmet offering has been fabulous. Thanks to all that move us forward!

16 March 2026
Neuronic logo

Reply from Neuronic

Thank you, Paul! We're always happy to help you and appreciate you taking the time to leave this feedback for the team.

Rated 5 out of 5 stars

Brings back hope

We saw our child going from single words to sentences with the neuronic helmet, forever grateful to dr Richard frye who recommended this to us

9 December 2025
Neuronic logo

Reply from Neuronic

Thank you for sharing your experience and we are so happy to hear about the difference the helmet is making in your family's life.

Rated 5 out of 5 stars

This is not a review

This is not a review, rather I would like to know when the helmuts go on sale so I can consider purchasing one. I am APOE4 and have very high p-tau 217 and this red light therpay is supposed to reduce p-tau. Would the less expensive one help with that?
Thanks

2 April 2026
Unprompted review
Neuronic logo

Reply from Neuronic

Hi Maureen! Please send us an email and we'll get back to you! support@neuronic.online

Rated 1 out of 5 stars

product has worked only about 50% of…

product has worked only about 50% of the time I try to use it. Dozens of failures reported to your customer service department. I am a retired VP of Operations for an electronics manufacturing company. Packaging for shipment is grossly inadequate. I don't understand how any professional engineer would have approved a product sitting loose inside a cardboard box. It needs soft foam on all sides. I suspect you have poor quality software and you MAY have manufacturing quality issues. Too bad because the fundamental product concept is exceptional, the execution is poor.

23 February 2026
Neuronic logo

Reply from Neuronic

Thank you for your detailed feedback, Marc. We’re very sorry for the frustration you experienced. We understand how important consistency and reliability are. Our team has been working with you directly and has arranged for the device to be returned so we can fully resolve the issue. We also appreciate your thoughtful input on packaging and have shared this with our team for review. Thank you again for taking the time to provide such in-depth feedback. It’s taken seriously and helps us continue to improve!

Rated 5 out of 5 stars

Strong tool—especially when used in the right context transcranial…

We’ve been using transcranial photobiomodulation (tPBM) in our practice for some time and have incorporated the Neuronic helmet with clients of all ages.

Overall, we view this as a high-quality device in a very promising category. tPBM appears to support mitochondrial function and energy availability in the brain, which can be an important foundation for change.

In our clinical experience, where this really shines is as a supportive tool alongside neurofeedback and broader brain training. When the brain has more energy available, it tends to be more responsive to training and better able to shift long-standing patterns.

We also like that this can be used consistently at home. Daily use fits well with how the brain actually changes—through repetition and ongoing input rather than occasional interventions.

That said, I think it’s important for people to understand what this is—and what it isn’t.

Devices like this are not typically a complete solution on their own for complex issues like anxiety, sleep disruption, or cognitive challenges. Those patterns are usually learned over time and require training and integration to shift in a lasting way.

Where we’ve seen the best results is when tPBM is part of a structured, comprehensive approach that includes:

Brain training (like neurofeedback)

Attention to sleep and lifestyle

Consistency over time

Used this way, it can be a very valuable addition.

We’ve had a positive experience with the device and the company, and feel comfortable recommending it to clients who are looking to extend and support their work outside the office

1 January 2026
Unprompted review
Neuronic logo

Reply from Neuronic

Hi John! Thank you for taking the time to write this comprehensive review and sharing your experience with others. We appreciate it!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good support.

17 February 2026
Neuronic logo

Reply from Neuronic

Hi Brent, thank you for taking the time to leave us a review.

We are delighted you are happy with our services!

Rated 5 out of 5 stars

Continuing the use of my Neuronic unit

Continuing the use of my Neuronic unit. Helped me keep my focus and is a complement to my neurofeedback therapy.

15 March 2026
Unprompted review
Neuronic logo

Reply from Neuronic

Thank you for sharing your experience and for continuing to integrate the helmet into your routine.

We’re delighted to hear that it has helped support your focus and complements your neurofeedback therapy. It’s especially valuable to see how the device can be used alongside other modalities to enhance cognitive outcomes.

Rated 5 out of 5 stars

I have been an affiliate of Neuronic for almost 3 years…

I am an affiliate of Neuronic and deeply value their commitment to advancing brain health. Using the Neuronic helmet has supported my own cognitive health, and I’ve also seen meaningful benefits in my patients. Their leadership and team are ethical, responsive, and genuinely dedicated to bringing effective brain health solutions to more people.

11 February 2026
Neuronic logo

Reply from Neuronic

Rachel, thank you for your kind words and for being a valued part of the Neuronic community over the past three years.

It means a great deal to hear about your personal experience with the helmet, as well as the positive impact you’ve seen in your patients.

We’re grateful for your recognition of our team’s commitment and values, it’s something we deeply care about.

Thank you again for your continued partnership and for the important work you do.

Rated 4 out of 5 stars

Good vommunication

3 February 2026
Neuronic logo

Reply from Neuronic

Hi Veena, thank you for your feedback! We’re glad to hear you had a positive experience with our communication, it's something we place a strong emphasis on.

Rated 5 out of 5 stars

My husband has had multiple strokes

My husband has had multiple strokes, The doctors pretty much tell me there is really no chance of things getting better. We can only hope to slow it down. I have been using the helmet every day since I received it. His therapist want to know what I am doing different, because he is improving in everything. He had blood work too also everything is looking so much better than it has in over 2 years. The only thing I have done different was add this helmet. Thank you. I know it is helping him improve, which will help us have more moments together.

28 February 2026
Unprompted review
Neuronic logo

Reply from Neuronic

Hi Christine, thank you so much for keeping us updated on your husband's progress. We’re truly grateful that you took the time to write this review.

It’s incredibly encouraging to hear that your husband is continuing to show improvements and that his therapist has noticed positive changes as well. We know how challenging the journey after multiple strokes can be, and your dedication to supporting his recovery every day is truly inspiring.

Wishing you and your husband continued progress and many more moments together. Thank you again for trusting us and for sharing your experience.

Rated 5 out of 5 stars
Neuronic logo

Reply from Neuronic

Hi John, thank you for taking the time to leave us a review. We are delighted to hear that your sleep is getting better. We hope you continue to see improvements.

Rated 1 out of 5 stars

Not satisfied

Not enough instructions and detailed instructions on the operation or what the specifics of the machine.

2 February 2026
Neuronic logo

Reply from Neuronic

Thank you for sharing your feedback, Carmen. I’m sorry the experience didn’t feel like the right fit for you. As we discussed, we’ve helped you begin the return process and want you to feel comfortable with your decision. Each device includes a detailed user manual, and we also send step-by-step video resources after purchase to guide setup and usage. If you’re open to it, we would truly appreciate any additional feedback on what information felt missing. Please feel free to reach out to us at support@neuronic.online. Your input helps us continue improving the experience for others. We wish you all the best moving forward.

Rated 5 out of 5 stars

The helmet arrived early and was simple…

The helmet arrived early and was simple to set up and use. I have a TBI so it's hard for me to see change but others can see it in my thinking patterns.

19 January 2026
Neuronic logo

Reply from Neuronic

Hi Raymond,

Thank you so much for your review. We’re really glad the helmet arrived quickly and was easy to set up.

It’s encouraging to hear that those around you are noticing positive changes. If you ever need any support, we’re always here to help!

Rated 5 out of 5 stars

Great customer service

Great customer service! Very supportive, prompt and helpful.

12 January 2026
Neuronic logo

Reply from Neuronic

Hi Cheryl, thank you so much for your review!

We’re delighted to hear that you found our customer support prompt and helpful.

Providing responsive and thoughtful support is truly a top priority for us at Neuronic.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look