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NEUROGENA.US Reviews 

259
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TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers had a great experience with this company. Customers consistently praise the innovative and well-engineered products for providing genuine, effective relief from chronic back and knee pain. Consumers highlight that the supportive devices are exceptionally comfortable, remarkably durable, and very easy to set up for daily use. Reviewers frequently express satisfaction with the helpful customer support team when assistance is required. However, some people mentioned that selecting the correct size can sometimes prove challenging, occasionally leading to an uncomfortably tight fit. Additionally, a few reviewers experienced frustrating delivery delays, noting that orders took an inordinate amount of time to arrive.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and relief from back... See more

Quality

People report positive experiences with quality, highlighting that the items are well engineered and built to... See more

Customer service

Consumers find customer service to be positive, highlighting that support representatives respond quickly... See more

Order

Customers had mixed experiences with order processes, as while some reviewers praised smooth purchasing,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the products are comfortable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently received my lumbar decompression device and have only used it for a couple of days. It feels good on my spine and I hope it will work as advertised. It's similar to the VAX system I previ... See more

Rated 5 out of 5 stars

Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device i... See more

Rated 5 out of 5 stars

I received my device today and excited to try it. It appears to be well made. Instructions could use a little more instruction on fitting. How to change where pads are located with the belt locks. Fig... See more

Rated 5 out of 5 stars

I have really felt the decompression using the system. The buckles and cinch straps work well and I find that if I lay on my bed with my knees bent at 90 deg and then just take and hold deep breat... See more

Contact info

4.0

Great

TrustScore 4 out of 5

259 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(259)

232 reviews in the last 12 months

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Rated 4 out of 5 stars

The information on the product is good

The information on the product is good. The reviews are very good. The only problem we had was that we did not see any restrictions on using the product until we got the product. It said not to use the product if you had osteoporosis. That is what my wife has.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Neurogena offers innovation and kindness

Neurogena offers innovative, well-engineered products that relieve back and knee pain. I have had 4 back surgeries and 2 knee surgeries, so I welcome relief where I find it! The decompression device is miraculous! I use it for 30 minutes nightly and it has eliminated my daytime back pain. Thank you! The knee brace is so well engineered; when wearing it, my knee pain disappears. I found the back brace too bulky for my needs, but I admired its engineering and the Customer Service people issued a return label without any delays. Highly recommended company and products.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Upper posture and Lumbar braces

Purchased both the lumbar and upper back braces for a spinal fracture and bulged disc I had suffered from. Upper brace has been awesome for my incorrect posture and use it daily…especially when I am running low on energy.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

You have been very easy to work with and even though the product I purchased will not work for me I would not hesitate to purchase another product from you. Your return policy is extremely fair to the customer.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company because they're…

This is a great company because they're willing to go the extra mile to make sure that their customers are satisfied. They respond promptly and are very considerate of their customers and how their product is able to help them.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The product is well made

The product is well made unfortunately my injury was not one that could be fixed with decompression. Their customer service is superb and respond in a timely fashion

3 October 2025
Unprompted review

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