I've ordered some equipment for my Home Lab - it was easy to order, delivered quickly and well packaged.

What made it above and beyond, however is that since I had a support query I reached out to NetXL's Customer Services and had an amazing experience with Josh, who helped very quickly and efficiently, leaving a very happy customer who will come back soon for more equipment.

This is how customer satisfaction and retention should be done, well done.

Quick delivery and nice and simply buying experience. Will definitely use again.

Good price and amazing delivery. Ordered at 14.00 and received before lunch the next day! Will order again soon! Many thanks.

Good description and kept informed at each stage of the order process. Fast delivery would recommend the seller

Always helpful when answering the phone. And problem solved with 1 phone call

The ordering was easy and the detail around the specification on the product very, very clear which is important for kit like this. The equipment arrived next day well packaged and on time.

“I had an exceptional experience with NetXL, and I can’t say enough about how professional and helpful their customer service is. Josh, in particular, went above and beyond to ensure my questions were answered and my issues resolved promptly. His knowledge, patience, and friendly demeanor made the entire process seamless and stress-free.

It’s rare to find such great customer service these days, and Josh truly stands out as a shining example of excellence. I highly recommend NetXL to anyone looking for reliable service and top-notch support!”

Great service, quick delivery, and a lot cheaper than the competitors

Wonderful service and what a breath of fresh air!

I made a mistake ordering the wrong model, a simple phone call answered in seconds, correct model bought, refund slip organised and emailed to me, whilst on the call.

Will certainly use NetXL again.

Extremely good service from ordering to delivery. Very competitive prices as well.

All orders delivered promptly at competitive prices.

Very quick delivery as always

Super fast delivery

I’ve been looking to buy the Deco BE85 for months, and when I came across NetXL, I was initially impressed by their communication. They promptly provided a quote of £542 for two TP-Link BE85 routers, which seemed almost too good to be true. When I queried the price, they explained that buying two units was cheaper than purchasing a mesh system. Overjoyed, I placed the order immediately—even while on holiday in Dubai—because I didn’t want to miss out on what seemed like a great deal.

Unfortunately, the experience quickly went downhill. I paid £15 for next-day delivery, but nothing arrived. After waiting another day, I called and was told the item had been dispatched, though I’d received no notification from DPD. Then, on Saturday morning, DPD delivered the package—only to find that not only was one unit missing, but the one that arrived was the wrong device entirely.

I contacted NetXL, who admitted there had been a labelling error in their warehouse and suggested I return the item for a refund. While disappointing, mistakes happen, so I returned the product. However, when the refund came through, I only received a refund for one unit. This required yet another query to resolve, as the second router had never even arrived in the first place.

To their credit, the staff were polite, communicative, and responsive throughout. However, the experience as a whole was frustrating and disappointing. The error cost me the chance to buy the Deco BE85 at a much cheaper price in Dubai (thanks to tax savings), and I don’t feel confident shopping with NetXL again.

This could have been a 5-star experience, but the logistical issues and hassle turned it into a 2-star one. While the team is great, the operational side needs serious improvement.

Their technical support is useless. They're fine selling you their range but seem to have no idea when there's an issue. They used to be pretty good but not any more. Their stock answer is factory reset everything. With this type of product, if you're not tech savvy, you need to be able to have somewhere to turn to for help and advice. It's not these guys unfortunately. I'm changing to another brand where I can get the support when needed.

I'd never heard of them before so I was a bit suspicious when I saw quite a good price. The reviews here reassured me, and I was not disappointed!

Ordered Friday for a "next working day" delivery, and pleasantly surprised when it arrived Saturday morning!

Will definitely use them again. Great to have an alternative to Amazon for panic purchases!

I had a problem with some equipment that I bought from NetXL. This was not their fault in anyway and their customer service and help in resolving the matter was exemplary. Josh and Travis deserve a particular mention.
Pretty much anyone can sell you stuff and be polite about it; what counts is helping customers when they have a problem.
I have absolutely no reservations about recommending NetXL to anyone who is considering buying anything they sell.

Liame was extremely helpful getting the U6 mesh refunded under warranty despite being around 14 months old and outside of the normal warranty period. Thank you Liam for your support!

Very efficient dispatch, pricing is also best I have found. I had to return the item I ordered as it was not compatible. Josh was very helpful advising me on the return process which was very easy.