Neto Reviews 3

We’ve been loyal Neto/Maropost clients for many years. Today, we received an email stating our subscription would increase by 66% — with just 10 days’ notice. When I said we wouldn’t continue, I was told we’d need to give 60 days’ notice to cancel, meaning we’d be forced to pay the higher rate.
This feels like extortion. As another poster put it: under their terms, they could theoretically charge $1 million — and we’d be obligated to pay it.
I’ve raised complaints with both the NSW Department of Fair Trading and the ACCC, and I’ll update this post as I hear back.
If you’re considering Maropost, read the fine print carefully. And if you’ve had a similar experience, please share it — the more voices, the louder the message.

Product Review: Neto (Now Part of Maropost) – Disappointing Support Experience
I have been using Neto for over two years, and after their acquisition by Maropost, my experience has unfortunately taken a turn for the worse, especially regarding customer support.

For the past six months, I have had multiple unresolved support tickets related to errors with product syncing to sales channels. Despite numerous emails through their internal support portal and direct contact with their support team, I have received little to no meaningful assistance. At one point, I escalated the issue directly to the CEO, hoping for a resolution. Instead, I was met with a response that essentially blamed me for the problems and stated, “We are not willing to provide support due to your approach to this matter.”

This was particularly frustrating given that I have not changed any account settings in over two years, and the errors began without any action on my part. Support has also told me there are no issues on their end, yet they recommend I hire one of their partners to fix the problems—essentially passing the responsibility to third parties while refusing to help directly.

Now, after months of waiting and no resolution, I have been informed that my account may be suspended. This experience has been extremely disappointing and frustrating, especially for a paying customer who has been loyal for years.

Great e-commerce software

My husband and I are extremely happy with the actual software. We have tried others but after being recommended Neto by our website designer very happy we went ahead with it. Connects to eBay with ease and makes our job much easier. Highly recommended