Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more
Company replied
Not really fan leaving any reviews to gambling sites ,coz I always lose haha But I want leave a comment to those guys who thinks they not will able to withdraw money. So what happen,I open my accou... See more
Company replied
I play for fun and wins. It's the only site I found that keeps the games entertaining after many months, I self excluded from others. The Big Bass games I love but they take and take even on all stake... See more
Company replied
Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE AVOID AVOID AVOID
I am absolutely outraged by the way this casino has treated me. After winning £3,200 fairly and in full compliance with your terms, my account was abruptly closed and my winnings were withheld without any valid explanation. This is completely unacceptable and raises serious concerns about your business practices.
I have kept records of all activity, correspondence, and verification steps I completed, and I am fully prepared to escalate this matter. If my winnings are not paid promptly, I will be pursuing formal complaints through gambling regulators and licensing authorities, as well as seeking legal advice to recover what is rightfully mine.
Your lack of transparency and refusal to resolve this issue leaves me with no confidence in your integrity as an operator. Players deserve to be treated fairly, not have their accounts shut down the moment they win.
I strongly advise others to avoid this casino unless they are willing to risk having their funds withheld. I will not let this go quietly, and I intend to make sure this situation is brought to the attention of the appropriate authorities.
27 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Isabel,
We’re very sorry to read your feedback and to hear that you’ve been left with this impression. We understand how concerning this situation must feel, especially when it involves withdrawals.
Please be assured that funds are never withheld without a valid reason. In some cases, actions such as account closure or withholding of funds may occur if there are concerns identified during our checks — for example, the use of third-party payment methods or other issues related to the account, resulting in non-compliance with our terms and conditions.
We would genuinely like the opportunity to review your case in detail and provide you with a clear explanation, so we encourage you to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Helen,
We’re really pleased to hear that everything was quickly sorted out for you. Mistakes can happen, but it’s great to know Carl was able to step in and help resolve things smoothly. We’ll be sure to pass your kind feedback on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Rebecca,
We’re really pleased to hear that you found the service great, polite, and helpful.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Great help from the staff
Great help from the staff. Made a mistake when placing my bet and still credited me my free bets.
26 March 2026
Reply from NetBet.co.uk
Hi Marc,
We’re really pleased to hear that our team was able to help and resolve the situation for you. Mistakes can happen, so it’s great to know everything was sorted and that you received your free bets.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
worst site and loots money
worst site and loots money. please avoid playing in this, all the games are rigged.
25 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Naga,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Because I was insure how the promotion…
Because I was insure how the promotion worked I thought I had lost my free spins but they were extremely helpful and resolved the matter quickly and very efficiently really good
24 March 2026
Reply from NetBet.co.uk
Hi Michael,
We’re really pleased to hear that our team was able to clear things up for you and resolve the situation quickly.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Rjel,
We’re really glad to hear you received speedy and friendly help from Harvey. It’s great to know he made such a positive impression — we’ll be sure to pass your kind words on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Very helpful support when I…
Very helpful support when I accidentally clicked the wrong option!
21 March 2026
Reply from NetBet.co.uk
Hi Anon,
We’re really pleased to hear that our support team was able to help when you accidentally selected the wrong option. It’s great to know everything was resolved smoothly for you.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Probably one of the worse sites iv…
Probably one of the worse sites iv played on , unfortunately I know people cant win all the time but iv actually never won once on any of there games over the space of a year I come on here and play a little thinking I may get lucky or the return rate might pay somthing back , today alone I have lost £100 pounds on there top winning games. With only 20p wins back on a 50p stake
Not worth it save your money.
20 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Jayden,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
I created my account in 2025 and made…
I created my account in 2025 and made my first deposit in March 2026, unaware that the welcome offer of free bets had expired. I contacted them and they still managed to add the free bets to my account. Cannot beat that customer service. Thank you!
20 March 2026
Reply from NetBet.co.uk
Hi Tahmour,
We’re delighted to hear about your experience! It’s great to know our team was able to assist and make sure you still received your free bets — we always aim to go the extra mile where possible.
Thank you for your kind words, they truly mean a lot to us.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Harry,
We’re glad to hear that you found the support very helpful. Providing friendly and efficient assistance is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
max is amazing
max is amazing, super helpful and polite. love netbet for their customer service but he is the best ive encountered so far!
17 March 2026
Reply from NetBet.co.uk
Hi Jennifer,
We’re absolutely delighted to hear such fantastic feedback! It’s great to know that Max made such a positive impression with his helpful and polite approach — we’ll be sure to pass your kind words on to him.
We’re also really pleased that you’re enjoying our customer service overall. Thank you for your continued support!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Izabela,
We’re really pleased to hear that you had such a positive experience and that everything was handled quickly and clearly. It’s great to know our team was able to assist you effectively.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Amazing customer service
Amazing customer service, such thoughtful and kind agent on here, great games and fast withdrawals
17 March 2026
Reply from NetBet.co.uk
Hi Mia,
We’re delighted to hear such wonderful feedback! It’s great to know you enjoyed our games, experienced fast withdrawals, and received thoughtful and kind support from our team — that’s exactly what we strive for.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
My problem was resolved very quickly…
My problem was resolved very quickly and harry was very helpful and kind
16 March 2026
Reply from NetBet.co.uk
Hi Terry,
We’re really pleased to hear that your issue was resolved so quickly.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Lorenzo,
We’re really pleased to hear that you found our team helpful. Providing a friendly and supportive experience for our players is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Had Christina she was really helpful…
Had Christina she was really helpful being able to help me get to opt in and sort everything out
13 March 2026
Reply from NetBet.co.uk
Hi Conrad,
We’re really pleased to hear that Christina was able to help you and guide you through opting in and getting everything sorted.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Borys,
We’re delighted to hear that you’re having a great time and finding the experience fun! Thank you for taking the time to share your feedback — it means a lot to us.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
No problems until I started
No problems until I started
Winning then the problems stared, multiple forced time outs placed on my account followed by a massive bet restriction placed on my account ,they will do and try everything to stop you winning ,customer support absolutely useless (like a mindless NPC) reading off a script with no actual knowledge of the site or how to help you ,if you want a low budget place to play 20p slots then this is the place for you, if you prefer to gamble on a more serious note look elsewhere as this site
10 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Bill,
We’re sorry to hear that you feel this way about your experience. Please note that certain features, such as short breaks, can be automatically triggered based on increased activity on an account. These measures are part of our responsible gaming framework and are designed to help promote safer play.
That said, we would be more than happy to look into your situation in more detail and provide you with further clarification regarding the restrictions you mentioned. We’re also sorry to hear that your experience with our support team did not meet expectations, as we always aim to provide clear and helpful assistance.
If you ever need help again or would like us to review your case, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Best betting app yet
Best betting app yet, I did however make a silly mistake and deposited with my card but withdrew it in my partner’s account 🙈, obviously this caused my withdrawal to fail so I contacted customer support and spoke to a guy named carl and as stated by numerous other people, he was fantastic and very helpful once I provided proof of my bank details etc the withdrawal was in my bank the next day. Cheers carl , would highly recommend. 👍
4 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Jayjay,
Thank you for sharing your experience with us! We’re really pleased to hear that everything was resolved smoothly in the end.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
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