I had just joined as a new customer and went on to wager £20 on the welcome bonus for 100 free spins. However, no spins were given to me. After speaking to Clara on customer support I found out that u... See more
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There are a lot of betting apps out there but my go to is 100% Netbet! Payout is instant and on the off chance it’s not get in contact and it’s sorted it minutes if not seconds. I’ve been with Net... See more
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I notice all those people giving Netbet 5 stars only out a few words, or say customer service is great Nothing about terrible odds, dreadful limits and generally a waste of time The fact they're... See more
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Totally would use again, currently waiting on withdrawal but came out with 72 quid, 100 spins bonus weren't great pulled 2quid out got more from playing big bass Vegas double down deluxe my go to game... See more
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Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
You should know
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from NetBet.co.uk
Hi John,
We’re glad to hear everything was sorted for you quickly. Providing fast and efficient support is something we always aim for, so it’s great to know we delivered.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
AVOID THIS SCAM BETTING SITE
Avoid this company like the plague there's plenty more genuine betting companys to use. It all started at 1am Friday 27th February when I made a £300+ witdrawel Id alreaddy sent my documents over in the past so there was no hold up with that. The witdrawel came up saying success when I checked 6 hours later and after not seeing the money in my bank account around dinner time on that Friday I checked again to see the witdrawel had been refused and was back in the pending stage so I contacted the company via chat and got told it was due to a technical issue on there side and I would receive the money soon. I then checked again Saturday dinner time and it was still saying pending so I spoke on the chat to a person named Carl he promised me I would receive me witdrawel by midnight that day (Saturday 28th February) I then checked it again on Sunday morning (1st March) it was still pending so I again spoke to Carl and natasha on the chat and got promised again by both of them the withdrawal would be with me by the end of the day. It's now 9pm on Monday (2nd March) and I've still not recieved the money (over 90 hours since making the witdrawel) and it's saying pending this is using the same card I've always used to deposit money (which always goes in the second you deposit ironically) so there's no excuse that I'm trying to withdraw to a different card. The strange part is I won £14 off the free spin daily game today withdrew that and within 4 hours that's witdrawel was a success and the money in my bank account. You couldn't make it up. Over 5 years of being with netbet I've deposited over £1,300 and only withdrew £50 or less so this is my first biggish witdrawel and I'm getting these proplems. They really do not like paying you when youve have a decent win. And to make matters worse after talking to Carl earlier on the chat which 90% of the time sounds like your talking to a robot and said to him how would he feel if the company paid him his wages 4 days later than planned would he be be upset? He's now put my account under temporary restrictions which I'm not to bothered about because I won't be spending my hard earned money on this scam betting site again. Just do yourself a favour and bet elsewhere if you want to see your money anytime soon. I will update this if I ever do get paid my money.
2 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Sean,
We’re terribly sorry to read about your experience and fully understand how frustrating this delay must have been. Unfortunately, your withdrawal was affected by system issues we experienced over the past few days, which led to some payouts taking longer than usual to be processed. We sincerely apologise for the inconvenience and for the frustration this situation has caused.
Please be assured that we want to make things right. Our Complaints Team will review your case and will be in touch with you as soon as possible to discuss the matter further.
If you have any additional questions in the meantime, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Jayne,
We’re delighted to hear that you received great support from Harvey. It’s always wonderful to know our team is providing helpful and positive experiences for our players, and we’ll be sure to pass your kind feedback on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Customer care couldn’t of been better…
Customer care couldn’t of been better thanks very much
2 March 2026
Reply from NetBet.co.uk
Hi Nedo,
We’re really pleased to hear that you had such a positive experience with our customer care team. Feedback like this means a lot to us, and we’re glad we could provide the support you needed. Thank you for taking the time to share it.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
I got help with my problem today and…
I got help with my problem today and hopefully the have giving me free spins
2 March 2026
Reply from NetBet.co.uk
Hi Kelly,
We’re glad to hear that our team was able to help you with your problem.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Terrible Scamming Company
Terrible Scamming Company, BEWARE they will take your money through verification processes masking it as insufficient. -
I sent them all my drivers licence, photo id, statements and they closed my account, I wonder why because I had won £1450 and they stopped the withdrawal to my bank even though I've made withdraws before albeit not for large amounts. If you want to lose money especially big winnings then play with these guys
2 March 2026
Unprompted review
Reply from NetBet.co.uk
Hi Alvin,
We’re sorry to hear about your experience and understand why this situation may feel frustrating. As a licensed operator, we sometimes need to request documentation to ensure compliance with regulatory requirements and to protect both our players and the platform.
Please be assured that this process has nothing to do with the amount won, and is simply part of our standard verification procedures.
If you would like further clarification regarding your case, we encourage you to contact our Customer Support team so they can review the matter and assist you. If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Kratos,
We’re so pleased to hear that Natasha was very helpful and quick to reply. Providing prompt and efficient support is something we truly value, and it’s great to know she delivered such a positive experience for you. We’ll be sure to pass your kind feedback on to her.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Helpful customer service
28 February 2026
Reply from NetBet.co.uk
Hi Dave,
We’re delighted to hear that you found our customer service helpful. Our team always aims to provide clear, friendly, and efficient support, so it’s great to know we delivered on that for you.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Wouldn’t recommend
Clueless to how I’ve not managed to land a bonus, deposited £500 and spun 50p
Stakes on one game and didn’t get a bonus once, somehow. Meaning I’ve spun at least 1000 times just with what I’ve deposited so would be even more spins including whatever money ive won spinning. Would recommend staying away from this site seems the rtp isn’t very good. There’s plenty of better sites out there.
27 February 2026
Unprompted review
Reply from NetBet.co.uk
Hi Jamie,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Good communication
27 February 2026
Reply from NetBet.co.uk
Hi,
We’re really pleased to hear that you were happy with the communication. Providing clear and effective support is something we always strive for, so your feedback is truly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Natalia,
We’re really pleased to hear that you found the support helpful and the information provided clear and accurate. That’s exactly the standard we aim to deliver, so your feedback means a lot to us.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Fantastic operator!
25 February 2026
Reply from NetBet.co.uk
Hi Conor,
Thank you for the great feedback! We’re thrilled to hear you had such a positive experience and found our operator fantastic — that’s exactly what we strive for.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
The customer service agent max that I…
The customer service agent max that I was dealing with was one of the best CS I’ve ever experienced.
No messing about with him, explained what the issue was and even though we were unable to get the actual issue resolved, his compromise for a solution was even better.
24 February 2026
Reply from NetBet.co.uk
Hi Christopher,
What fantastic feedback — thank you for taking the time to share it! We’re delighted to hear that Max provided one of the best customer service experiences you’ve had. It’s great to know he handled everything clearly and professionally, and that the solution he offered left you feeling satisfied, even if the original issue couldn’t be fully resolved.
We’ll be sure to pass your kind words on to him — it will mean a lot.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Can find no option to place multiple…
Can find no option to place multiple bets of any kind which is a waste of time. Maybe they're not interested in the sportsbook side of things.
24 February 2026
Unprompted review
Reply from NetBet.co.uk
Hi Jamie,
Thank you for sharing your feedback — we’re sorry to hear you’ve had difficulty placing multiple bets.
You can place a combi bet very easily by selecting one outcome from each event you’re interested in. Each selection will automatically be added to your betslip, where you’ll then see the option to place them together as a combined bet.
If you were referring to a different type of bet, we do offer a variety of bet options, including BetBuilder and system bets. We’d strongly encourage you to get in touch with our Customer Support team so we can better understand what you’re looking for and guide you through the available options.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Great site very fast payment of…
Great site very fast payment of winnings but more importantly excellent customer service. Thanks Natasha x
23 February 2026
Reply from NetBet.co.uk
Hi,
We’re so pleased to hear you’re enjoying the site and that your winnings were paid quickly — that’s always great to know! Even more importantly, we’re delighted that Natasha provided you with excellent customer service. We’ll be sure to pass your lovely feedback on to her.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Fake site robbing scamming pretending…
Fake site robbing scamming pretending to be a gambling site 😂😂😂
21 February 2026
Unprompted review
Reply from NetBet.co.uk
Hi Brad,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Joseph,
We love hearing this — thank you for sharing! It’s fantastic to know Carl provided such a great experience and left such a positive impression. We’ll be sure to pass your amazing feedback on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
didn’t opt in to the free spin welcome…
didn’t opt in to the free spin welcome bonus went ahead and spent 20 on slots thinking i did then carl from customer support helped and rewarded me with the spins great service
19 February 2026
Reply from NetBet.co.uk
Hi Hayden,
We’re really glad to hear that everything was sorted for you. It’s completely understandable how that situation could happen, and we’re pleased Carl was able to step in and assist by getting those spins credited for you.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Carl was amazing and so helpful a real…
Carl was amazing and so helpful a real asset to the team
18 February 2026
Reply from NetBet.co.uk
Hi Imelda,
We’re so pleased to hear that Carl was amazing and so helpful during your experience. It’s fantastic to know he made such a positive impact — he truly is a real asset to the team, and we’ll be sure to pass on your kind words to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Brilliant won quite some cash today…
Brilliant won quite some cash today after loosing quite a few hundreds. 🤭 but overall good site easy to use withdrawal is in your bank in minutes this is by far the best app I’ve used better than any obvious betting sites. 10/10
16 February 2026
Unprompted review
Reply from NetBet.co.uk
Hi Amir,
We’re delighted to hear that you had such a positive experience and that you’re finding the app easy to use with fast withdrawals. It’s great to know we’ve stood out compared to other sites you’ve tried — thank you for the 10/10 rating!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
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