Nest Collaborative Reviews 203

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, making them feel at ease and confident. The customer service is frequently highlighted as excellent, with many appreciating the personalized approach and the ease of scheduling appointments. People also found the overall service to be very efficient and convenient, especially the virtual consulting options. However, some customers were not happy with the virtual format, finding it difficult for consultants to assess certain situations like a baby's latch through a camera. A few reviewers also mentioned issues with customer service regarding insurance coverage and felt frustrated by being shuffled between different consultants, leading to a lack of consistent support and conflicting advice.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the consultants for being... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the virtual consultations... See more

Service

Reviewers mention positive feedback about the service, often highlighting its convenience, accessibility, and... See more

Based on these reviews

Rated 5 out of 5 stars

Very easy to schedule or change appointments (they have a number you can text). They also deal with insurance directly so you don’t have to. We really enjoyed our experience with our lactation consult... See more

Company replied

Rated 5 out of 5 stars

I was in a situation where my son was on a nursing strike, wouldn’t take from a bottle and my pediatrician’s lactation consultant left the office. I was in emergent need of help and was quickly linked... See more

Company replied

Rated 5 out of 5 stars

Theresa was very informative and a good listener plus very supportive. I was looking for a refresher for the first few months once baby is born and she helped with giving me a visual per se of what to... See more

Company replied

Rated 5 out of 5 stars

Theresa is so personable and makes you feel so at ease. She is knowledgeable, realistic, and just overall made me feel so supported at the beginning part of this journey, and my baby isn’t even here y... See more

Company replied


Company details

  1. Health Consultant
  2. Women's Health Clinic
  3. Specialized Clinic

About Nest Collaborative

Written by the company

Nest Collaborative is a collection of International Board-Certified Lactation Consultants® who conduct online, video appointments to help guide parents through the breastfeeding process.

We’re here to offer you the best evidence-based advice, support, and guidance to help you reach your breastfeeding goals. We advocate for what you want and work closely with your primary care team to provide you with the best breastfeeding support you need.

Our expert team provides lactation support for prenatal and postpartum parents, during any stage from beginning to end. It starts with Breastfeeding Education and Prenatal Planning for Breastfeeding, followed by Breastfeeding Tips and Balancing Life with Breastfeeding.

We accept most insurances.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

203 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The easiest appointment I've had my whole pregnancy!

Setting up an appointment was fast and easy. They handled everything with my insurance and I just logged on my computer at the time of my appointment. Theresa was knowledgeable and tailored our session to my previous experience with breastfeeding. I'd recommend this service to every mom as it's convenient, easily accessible, and relative to your own individual needs and desires.

17 March 2026
Rated 4 out of 5 stars

Positive experience with provider not so much otherwise

Experience with provider was very positive, the experience with Nest leaves a lot to be desired, especially for someone who is far along in their pregnancy. The too many reminders sent in absolutely every form: call, email, text. My second appointment I received a phone call confirmation at 6:44am because my time zone was listed incorrectly, even though that wasn't the case the first time and even though I'd submitted feedback after the first session. Decided to not continue participating via this company to avoid needless stress.

15 March 2026
Rated 5 out of 5 stars

Expertise par excellence!!

My lactation consultant was very thorough and her expertise in breastfeeding and all things newborn shined through. Even though this is my fourth baby and my fourth time nursing and even though I work in the maternal-newborn healthcare world, my lactation consultant was able to give me help and information that I didn’t know and could easily apply. It was also super easy to schedule an appointment for a time that worked for me and do the whole appointment from the comfort of my couch.

23 February 2026
Rated 3 out of 5 stars

I was disappointed with my experience

I was disappointed with my experience. The consultant appeared to be occupied with other things online during the consultation, which made me feel that my concerns were not given their full attention.

8 February 2026
Nest Collaborative logo

Reply from Nest Collaborative

Thank you for sharing your feedback. We have shared this with clinical leadership to ensure they are addressing with their team.

Rated 5 out of 5 stars

Amazing opportunity to learn about breastfeeding!

I think the patience, guidance & abundant information is what makes Nest Collaborative a great choice for women who are soon-to-be moms to look into for the opportunity to learn more about lactation and breast feeding I also loved how I didn’t have to worry about taking notes because notes were taken for me and sent directly to me!

9 January 2026
Rated 5 out of 5 stars

Super helpful

Everyone is so helpful and has given me plenty of tips to help with my breastfeeding/pump journey! I have learned so much and am less afraid to ask questions.

20 December 2025

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