Nestasia Reviews 172

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the products, often highlighting their quality, design, and aesthetic appeal. Reviewers frequently praised the packaging, noting its effectiveness in ensuring safe delivery, especially for fragile items. The delivery service was also often commended for its speed and punctuality, with some orders even arriving ahead of schedule. However, some people were dissatisfied with the return policy, finding it problematic and misleading, particularly regarding refunds and the forced use of store credit. A few other people also felt that the delivery process could be inconsistent, with some experiencing significant delays or issues with delivery attempts, leading to undelivered items. There were also occasional concerns about product quality, with some customers receiving defective or broken items, and a lack of support for replacement parts.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. Some reviewers praised the good... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the good quality, design, and... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise timely and even... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise on-time delivery, careful... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers found the policy misleading and... See more

Based on these reviews

Rated 5 out of 5 stars

Have never been disappointed with the product quality or material or size..even the packaging is breakproof n hav received broken product only once out of numerous times tat i hav ordered..best site f... See more

Rated 5 out of 5 stars

I’m truly impressed with the level of professionalism, responsiveness, and care shown by the Netesia support team. Every query was addressed quickly and clearly, and the team went above and beyond... See more

Rated 5 out of 5 stars

Delighted to receive my glass jar order today. Very good safe packing which ensured safe delivery. Prompt and ethical transaction by Nestasia. This is my third time purchase. Would love to order... See more


Company details

  1. Rug Store
  2. Mirror Shop

Information provided by various external sources

Curated collections of artisanal Home Décor products blending traditional techniques with modern designs and unique, natural materials, handpicked from South East Asia to preserve regional cultures and bring sustainability to the artisanal families.


Contact info

3.5

Average

TrustScore 3.5 out of 5

172 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely terrible experience buying…

Absolutely terrible experience buying from Nestasia. Items purchased a month ago have not arrived. I have messaged, emailed to no avail. They don’t bother to respond at all. Would not recommend you to buy anything from them.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Damaged items sent for the second time…

Damaged items sent for the second time because it didn’t look like it got damaged in transit , it was sent deliberately in case some people don’t have time for returning and just accept it, shifty company . For me it was first and last time

17 February 2026
Unprompted review
Rated 5 out of 5 stars

On time delivery

On time delivery, satisfaction with the delivered product without any damages,delivery boy is good,careful packaging, timely intimation 's,everything goes smoothly from placing order to delivery. Overall u bring smiles on customers face when they see the product .🙂

16 February 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time ordering with…

It was my first time ordering with Nestasia and I received a broken mug for my order. The minute I brought this to the customer service team they immediately helped me resolve the issue by dispatching the replacement. The final is beautiful and worth the wait.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

I urgently needed 11 gifts

I urgently needed 11 gifts, as the ones I had ordered before did not get delivered and were problematic. Nestasia gracefully took up the order and delivered perfectly before the time. I will always be grateful and definitely ordering again and recommending it to more people

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Good products

Good products. I am upgrading my kitchen and nestasia products are nontoxic and helps in food storage and meal prep. Nicely packaged. Loved it

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic experience

Products are okay, but the return policy is completely misleading.
They show a lower refund amount than what you actually paid, and even after multiple follow-ups, nobody came for the return pickup. Very disappointing experience.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor Customer call handling practice

Hallo,
Another blunder from this company. Customer care team or company will never keep customers posted on their order, it's the customer who has to keep following up on this. And why not, customer 's fault for choosing such a premium company & it's product for gifting, so they have to pay for it. For mine order which was only placed on 19th Oct, till today not delivered. I will not get into details of this. Today morning I called the customer cell & the person who answered, very rudely said she will send this email to concern team & shortly I will get the refund email details. Waiting for few hours, no email received, hence I called back again to the customer cell. This time lady who answered even more rude said, the customer has to send them an email on refund & only then it will be initiated. So this shows company has no standard policy of responding to customer. This is not end of it , I am still talking & madam customer executive has already kept phone aside.. this is not the first i have faced . Now please tell me what I have to do to get refund & save myself from this company. 
Unfortunate customer of nestasia

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst service and cheap products

Please don't buy fromthem.worst customer service ever.
This is the email that I had sent to them

I had purchased the fluted glass carafe jug with tumblers.however,the outer brown handle is very loose on the glasses and it keeps on slipping it is such an embarrassment to give this as a gift and then hear about this
Order number # NSH1241849.

In reply to this they told me that it was supposed to be like that only.when I asked them why is it not mentioned about it anywhere there has been no answer from their end..,.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a pBorosilicate Glass Kitchen Oil Dispenser 1000mlroduct

Ordered a product, which is defective by design itself, that couldn't be realized while ordering. However, found faulty on delivery.
The delivery takes a very long time. The return also taking very long. They have picked the product back in order. Their policy of not returning money is very disturbing. They have not acknowledged the return yet, after almost a week time.

24 October 2025
Unprompted review

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