Nestandflowers Reviews 20

************SCAM************
Nest & Flowers, which should be called Fake and Fraudulent, is a company to avoid entirely—do not click, browse, or order from them under any circumstances.

Once I purchased their “festive lights,” issues arose immediately. Their customer service team, which is fully automated, is designed to be evasive, give false information, and cause confusion, leading to multiple email exchanges.

They have no public phone number. Email responses take days, and their replies are intentionally unhelpful, seemingly aimed at preventing any resolution. This behavior is deliberate.

Despite promising 2-3-day shipping, the product arrived almost 3 weeks later. I wanted to return it because it was late, my event had passed, and I no longer needed it. The Nest and Flowers team’s response was, “We didn't know you needed these for an event.” I have never encountered such nonsense with any online order. (EVER)

Returning products within their stated policy is nearly impossible. When the product finally arrived on December 18th (ordered on November 26th), I was told the return was invalid because it was past the 14-day delivery window—despite it being only December 22nd. They also require you to pay for return shipping, even though you covered the original delivery. (22-18= 4 days, not 14 days)

Stuck with nearly a thousand dollars' worth of product, I opened the box and realized that what was shown and described on Instagram was utterly false. The items are flimsy with plastic bases—precisely what you don't want if you're aiming for aesthetic quality and sophistication, which is heavily promoted on their website.

Do not contact or connect in any way with Nest & Flowers. Facebook has also issued alerts about this company’s scam.

I have purchased large orders twice from this company. On the last order, one of the items was not delivered with a note from the company saying “REFUND.” I emailed the company, together with photos of the packing slip. It took over 10 days to receive an appropriate reply. I repeatedly emailed, requesting the refund. It is very strange that the company shipped an incomplete order and had not yet issued the refund. This is not good customer care and customers should beware of incomplete orders and staying on top of refunds, if needed.

I ordered lights and paid for the order. I never received my order. I requested a refund and I was informed that I had to pay a "duty" to get a refund. I still have not received either the order or a refund.

They fulfilled the order within a reasonable time frame. Problem is they are overcharging for cheap products by running a website appealing for a sophisticated product. When I received my products, I googled the product and they could be bought for 12 dollars on Amazon (same brand and quality). I paid 60 dollars. I thought the product I bought was better quality, but honestly you are buying cheap overpriced products because of good marketing tricking you to believe this is high quality.

Ripoff scam company. Do not buy anything here.

I (stupidly) fell for this site thinking credible after seeing all the social media posts and a professional looking website. I ordered and paid for my festive lights on 31 October. In fairness they sent a Royal Mail tracking number which is legit. The issue is that the delivery status remains unchanged since 31.10.24 and Royal Mail have advised me to contact the company and for them to investigate what's happened to my order. In the meantime I've been trying to get them to refund my money but apparently they can't do that and it needs to be referred to some other part of the company who may be able to assist me! In fairness they do reply if you contact them via their contact form but don't reply to the e-mail they send to you in response so there's no proper paper trail of the conversation. I've given up now and thankfully I didn't pay a fortune for the lights. Lesson learnt. DON'T ORDER FROM THEM.

Stop, don’t buy from Nest and Flowers!!! After a month of waiting, they still haven’t fulfilled my order. They will not tell me if the product is back ordered (or not available) and will not give me a refund!!! I’ll just have to place a claim with my credit card!!!
TIP: Luckily for me, I order another of Nest and Flowers’ product from Etsy and I got it within days. The exact same product, better price, and reliable service!!!

I purchased 24 starburst solar lights for $900. I should have done my research on the company and would have realized they are a Chinese scam. There are only terrible reviews. They do not have customer service and refunds are impossible. My lights stopped working after a few days. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

If a negative review was an option, I’d do that! The lights arrived completely different from what is photographed. They are pure garbage - do not order. Similar to other reviews, I paid over $150 to return them and I have heard absolutely nothing. I have launched a complaint with American Express and also with the Better Business Bureau. My total cash outlay is over $700 at this point. I bought them for my Montessori school. The quality was so poor that I didn’t want to risk the children being with the lights.

I have sent multiple emails, including messages on Instagram and Facebook with no reply. I found out that this company was a scam by way of a post that I made on Instagram. I noted that I thought that this company was a scam and someone replied with a link to Facebook where there’s a page dedicated to Nest and Flowers.

This company should be stopped. They are stealing from everyone.

Ordered paper trees and lights. Ridiculously expensive and poor quality for price and one unusable. No reply from customer ‘service’.

I ordered lights that came quickly. Very expensive shipping. Very cheap quality. From china. Not at all how they looked on website. I contacted them to return. They simply gave me return address. It was over $100 to return. Now, it’s crickets.
I’ll be out $570 total with the extra shipping. Do not purchase anything g from this company. Terrible/non existent customer service. I also think they erase bad reviews on fb and instagram.

I ordered a set of led candles on the 14th November and was told delivery between 3-5 days. As it was a birthday present I allowed a week for delivery. It didn’t turn up so I contacted them, cancelled the order and asked for a refund. No response at all and no refund. I wish I’d read these reviews first. Do not order from this company

I bought some outdoor lights from their online store. It stopped working after a while. If I hadn’t paid £75, I wouldn’t mind. However, for this price I was hoping to use that for years. I contacted them and they said they’re going to send me a replacement. I waited for my replacement and contacted them when it didn’t arrive after a while. They said it was a mistake, they’re not sending me a replacement. They didn’t even bothered to inform me on that! If I didn’t contact them again, I’ll not learn that I’m not getting a replacement. This is a big issue but the bigger issue is they’re not even trying to compensate for the very poor quality of their products. I’ll never ever buy from them!

Ordered some lights on 23rd September and the money was taken from my account the same day. To date I have not received my order. Tried to contact the company and received an automated email with “tracking” information which shows “unfulfilled.” Despite several more emails and web contact forms I am no further forward with getting this resolved. There is no contact information available on line other than their address which is a storage unit.
Very disappointed and would never order from this company again or recommend them, customer service is non existent. Will now be trying to get my money back through other means.

Good service snd arrived fast. Very very very cheap flimsy lamp. Cost 40 pounds. Awful. It works and it will be ok but definitely not worth the money.

Beware, if you need to return an item from the US to the UK, it is expensive, sometimes more than the value of the product purchased.
No help with shipping labels etc. You're stuck with the item!

I bought for about 500€ of solar lights that were really nice . 2 of them stopped working after 15 days and have been nicely replaced by the customer services ( Andy took care of my case and he was very nice).the others worked only for few months. After winter, most of them were not working anymore, despite the fact that I recharged the batteries with an electric charger. Some of them were rusted inside the battery box, which is not normal for outside solar lights. I wrote the customer services again to find a solution and now it seems that they vanished. I was very surprised to seem to be the only one to have problems with these lights, but now I’m pretty sure they erase all the bad comments from their website or Facebook page… don’t buy these products, they are very poor quality .

Solar products do NOT work.
After several attempts to contact customer service (no response) I went in search of reviews to see if this home decor company was as bad as I thought.
The only 5 and 4 star review are from people who accidentally contacted the wrong company and found Nest customer service helpful in redirecting them! That’s not exactly a real review of a companies products.
If you look at the 2 and 1 star reviews you hear from actual customers.
My experience was bad. After spending $500 plus dollars on outdoor lighting. It arrived barely working. Light so dim you could hardly see. Along came winter so I tried them again this spring. Did everything to charge the solar panel. Let in strong daylight, tried the battery and the solar light simply do no work.
I contacted Nest again. NO REPLY.
Do not waste your time and money on this company.

Incorrectly described lights as suitable for outdoor use. Ignored repeated emails requesting refund. Unprofessional and untrustworthy. Avoid buying from this company.