I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
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2 for 2 on using Nerdused
2 for 2 on using Nerdused. Got codes right away and they worked the first time.
24 March 2026
Reply from Nerdused
Thank you for taking the time to share your experience with us!
We’re thrilled to hear you’re 2 for 2 with Nerdused and that your activation codes were delivered quickly and worked smoothly the first time.
Providing fast, reliable access to software is exactly what we aim for, and your feedback lets us know we’re on the right track.
We truly appreciate your support and look forward to helping you again whenever you need us.
Thank you for trusting Nerdused
justine help me with microsoft office.
justine help me with microsoft office.
thank you justine
31 March 2026
Unprompted review
Reply from Nerdused
Hi Itay, thank you so much for your 5‑star review!
We’re really happy to hear that Justine was able to help you with Microsoft Office and make the process smooth for you. Your kind words will absolutely be shared with her — feedback like this truly makes our day. If you ever need assistance again, our team is always here to help.
Thank you for trusting Nerdused
Great products and service!
I purchased some software for my computer and the install wasn't as straightforward as I'd hoped, but Nerdused customer service responded almost immediately and helped me get everything installed. I couldn't be happier! Great products and great customer service!
30 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for taking the time to share your experience with us!
We’re sorry the installation wasn’t as straightforward as expected, but we’re really glad our support team was able to step in quickly and get everything up and running for you.
Hearing that our responsiveness and guidance made a positive difference truly means a lot to us.
We work hard to make both our products and our service something customers can rely on, and your feedback reinforces that effort.
We’re grateful for your trust and look forward to supporting you again anytime.
Thank you for trusting Nerdused
Michael was quick to respond and sorted…
Michael was quick to respond and sorted my activation issue with alot of urgency. I would recommend him anytime.
30 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for the kind review! We’re glad to hear that Michael responded quickly and handled your activation issue with urgency—that level of care is exactly what we aim to deliver. Your recommendation means a lot to us, and we’ll be sure to share your feedback with him. We appreciate you taking the time to let us know about your experience.
Thank you for trusting Nerdused
— Nerdused Team
Justine (JU)
The the agent named Justine is what made the experience better and memorable compared to so many other support sites on so many other websites.
I couldn't install the software I bought from you because it was a piece of a larger Suite of applications that was earlier versions then the app I bought. Justine solved the problem quickly and easily and I ended up buying another app for another computer because of the great experience I had.
26 March 2026
Reply from Nerdused
Thank you for taking the time to share such thoughtful feedback! We’re so glad to hear that Justine made your experience memorable and was able to quickly resolve the installation issue with the software suite mismatch. It’s especially rewarding to know her support earned your trust—and even led to another purchase. We’ll be sure to share your kind words with her, as this truly reflects the level of care we aim to provide every customer.
Thank you for trusting Nerdused
— Nerdused Team
Justine was a lifesaver!!
Justine was a lifesaver!!! I needed help with a Nerdused product that I purchased thru Groupon. After hearing my dilemma, she sprang into action, delivering a solution on the spot. Her customer service went above and beyond anything I could have expected, I am eternally grateful!
29 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing this wonderful feedback! We’re truly glad to hear how Justine was able to jump in, listen carefully to your situation, and deliver an immediate solution with your Groupon purchase. Going above and beyond for our customers is exactly what we strive for, and your kind words mean a great deal to our entire team. We’ll be sure to pass along your appreciation to Justine—he’ll be thrilled to hear it. We’re grateful to have had the opportunity to help.
Thank you for trusting Nerdused
— Nerdused Team
Software failed to activate…
Software failed to activate with every step followed in email said but says key has been used to many times-
Finally got online chat help & got it Finally activated quickly
27 March 2026
Reply from Nerdused
Hi Randy, thank you for taking the time to share your experience and for the 4-star review. We’re sorry for the frustration you ran into when the key didn’t activate despite following the steps—that’s never the experience we want for our customers. We’re glad our online chat team was able to step in and get everything activated quickly for you. If you ever run into anything similar or need assistance again, please don’t hesitate to reach out to us directly—we’re always happy to help.
Thank you for trusting Nerdused
— Nerdused Team
Jay quickly helped me to get Microsoft Office activated.
Jay quickly told me how to get Microsoft Office activated.
29 March 2026
Unprompted review
Reply from Nerdused
Hi Bruce, thank you so much for the 5-star review! We’re happy to hear that Jay was able to quickly guide you through activating Microsoft Office—that’s exactly the kind of efficient, clear support we aim to provide. We’ll be sure to share your feedback with him, as it will make his day. We truly appreciate you taking the time to share your experience.
Thank you for trusting Nerdused
— Nerdused Team
Jay was very helpful
Jay was very helpful. Very professional and knowledgeable.
29 March 2026
Unprompted review
Reply from Nerdused
Hi Marc, thank you so much for the 5-star review! We’re really glad to hear that Jay was helpful, professional, and able to share his knowledge with you. Feedback like this means a lot to our team and reinforces the level of service we strive to provide every customer. We’ll be sure to pass along your kind words to Jay.
Thank you for trusting Nerdused
— Nerdused Team
Quick & easy transaction
Quick & easy transaction. The product code arrived within minutes via email.
22 March 2026
Reply from Nerdused
Thank you so much for your great feedback! We’re glad to hear the transaction was quick and easy, and that your product code arrived within minutes as expected. Delivering fast, seamless service is something we work hard to provide, so it’s wonderful to know it came through for you. If you ever need assistance in the future, our team is always happy to help.
Thank you for trusting Nerdused
“Excellent customer service—quick
“Excellent customer service—quick, friendly, and very helpful. Really appreciated how smoothly everything was handled.”
“Super responsive and professional. They answered all my questions and made the process easy.”
28 March 2026
Unprompted review
Reply from Nerdused
Hi Nick, thank you so much for the wonderful 5-star review! We’re thrilled to hear that you found our customer service quick, friendly, and helpful, and that everything was handled smoothly from start to finish. Making the process easy and being responsive to your questions is exactly what we strive for, so your feedback truly means a lot to our team. We appreciate you choosing Nerdused and are always here if you need anything in the future.
Thank you for trusting Nerdused
Not as listed
It said it was supposed to work for 3 devices, but it did not.
28 March 2026
Unprompted review
Reply from Nerdused
Hi Kit, thank you for leaving a review and sharing your experience with us. We’re truly sorry for the confusion and disappointment — if the product was listed to work on 3 devices, it should have delivered on that promise. We understand how frustrating that must have been, and that’s on us to address.
Please email us at hello@nerdused.com with your order details so our team can review the license and make this right for you. We appreciate you bringing this to our attention and hope to turn this around for you quickly.
Thank you for trusting Nerdused
Reply from Nerdused
Hi John, thank you so much for taking the time to share your 5-star review! We’re happy to hear your experience was fast and easy, and that our chat team was able to answer your questions clearly. Providing responsive, helpful support is very important to us, so your feedback truly means a lot. We appreciate you choosing Nerdused and look forward to helping you again anytime.
Thank you for trusting Nerdused
Quick and easy shopping straight…
Quick and easy shopping straight forward directions and REALLY good prices
28 March 2026
Reply from Nerdused
Thank you for your kind review and for choosing Nerdused. We’re happy to hear that your shopping experience was quick, straightforward, and that you found our pricing to be a great value. Making things simple and accessible for our customers is always our goal. We truly appreciate your feedback and hope to serve you again soon.
Thank you for trusting Nerdused
I am writing to dispute charges for two…
I am writing to dispute charges for two separate purchases of Microsoft Office software that proved to be non-functional.
In 2025, I purchased a 2024 version of Microsoft Office 2024 for use on three computers. I was unable to download or install the software. In 2026, I purchased a 2021 version of Microsoft Office 2021 for three computers and experienced the same issue.
To rule out any user error or hardware-related problem, I sought professional assistance from Best Buy Geek Squad, a well-established and reputable provider specializing in computer diagnostics, repair, and software installation. Their trained technicians made multiple attempts but were unable to successfully install or activate the software, confirming that the issue was not due to my computer or actions.
I contacted the seller, Nerdused, to request a refund; however, I have received no response or resolution.
Given that the products were defective and unusable, and that the seller has failed to provide a refund, I respectfully request a full chargeback for these transactions.
22 March 2026
Reply from Nerdused
Thank you for taking the time to share this, George.
We’re truly sorry for the frustration you’ve experienced. We want to let you know that our team has emailed you directly to address this and move things forward. For the earlier Office orders, we can schedule a remote support session to review and resolve the installation and activation issues together.
Regarding your most recent purchase, we will proceed with processing a full refund. Please reply to our email so we can coordinate next steps quickly and ensure this is handled properly. We appreciate the opportunity to make this right and restore your confidence in us.
Thank you for trusting Nerdused
It's way good place to purchase a… MS office license
It's a great place to buy a licence. You will also be able to chat with a real person 24/7.
I had a problem that I couldn't explain, and after three days of testing, I was able to get it to work. There were some strange things happening with my computer, but Jay was very helpful in fixing it.
However, limited staff for the support is available, but they could be able to assist remotely as well.
27 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for your thoughtful review and for choosing Nerdused. We’re really glad to hear you appreciated being able to chat with a real person and that Jay was able to help you work through those unusual computer issues, even though it took a few days to fully resolve.
We understand how frustrating hard‑to‑explain problems can be, and we appreciate your patience during the testing process. Thank you as well for your honest note about our limited support staff — we’re continuously working to improve coverage while still providing hands-on, remote assistance when needed. Your feedback helps us grow, and we’re grateful you took the time to share it.
Thank you for trusting Nerdused
Reply from Nerdused
Hi Marcin,
Upon reviewing our records, it appears that your order was processed promptly. You placed your order at 1:49 PM and received your product key by 3:15 PM after we manually reviewed your order. We strive to ensure that our customers receive their orders in a timely manner, and we hope this aligns with your expectations.
If you have not yet received your product key, please check your spam or junk email folders, as it may have been filtered there. If you still cannot find it, please let us know, and we will be happy to resend the key to you directly.
We believe this may have been a misunderstanding regarding the delivery time of your order. If you feel satisfied with our service after receiving your key, we would greatly appreciate it if you could consider updating your review. Your feedback is invaluable to us and helps us improve our services.
Thank you for choosing Nerdused. We look forward to resolving this issue for you promptly.
Good but can be trying
First off, getting Office 365 from NerdUsed is a heck of a lot cheaper than any other venue. It is a real account I will add, and has full functionality, it's just setup like a business account where you are one of many users. Second, if you elect to go this route, do not buy from anyone but Nerdused. I found out the hard way about their failed relationship with Groupon, meaning I am left with an account that is pretty much useless. Now for the Nerdused part directly...their support is not great. Trying to get a straight answer from chat is like pulling teeth so I recommend emailing them as that seems to get eyes on things better. I will also point out I was told two different things about my issue but as finally given a new account that resolved my issues. So, all in all, it works and great price but be aware of issues and be proactive on them if you want it fixed.
26 March 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you for taking the time to share such a detailed review — we really appreciate it. I’m glad to hear you’re enjoying the value and functionality of your Office 365 account, but I’m truly sorry that parts of your experience felt confusing and that our chat support didn’t meet your expectations. We understand how frustrating mixed information can be, and we’re grateful for your patience while the issue was ultimately resolved with a new account. Your feedback helps us improve, especially around communication and support consistency.
Thank you for trusting Nerdused
Turned out to be trustworthy
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance.
Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall any previous ver of Office.
Also the Hyperlink should be in a color like blue. This way one knows where to click to download.
After that it was painless. Look to the great experience so far continuing and the license staying stable
21 March 2026
Reply from Nerdused
Thank you for sharing your experience with us! We’re really glad to hear that taking a chance with Nerdused turned out to be a positive decision. We also appreciate your thoughtful suggestions about uninstalling previous versions of Office and making the download link more visually clear — feedback like this truly helps us improve.
It’s great to know the setup went smoothly afterward, and we hope your license continues running flawlessly. If you ever need help, we’re always here for you.
Thank you for trusting Nerdused
After encountering a technical…
After encountering a technical challenge with Microsoft OneDrive, I received exceptional assistance from the Nerdused Customer Support team. Michael, in particular, was instrumental in resolving the matter; his prompt communication and dedicated effort were truly impressive. Michael, thank you for your personalized attention and for providing such a seamless solution.
24 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing this wonderful feedback! We're delighted to hear that Michael was able to support you through the OneDrive issue and provide prompt, personalized assistance. It truly means a lot to our team to know his efforts made your experience smooth and stress‑free. We'll be sure to pass along your kind words to him — they’ll make his day.
We’re always here whenever you need us.
Thank you for trusting Nerdused
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